Role Description As our EMR Business Analyst, you'll work collaboratively with a cohort of clients to support, configure, and optimize their eClinicalWorks environments. We are looking for a strong communicator who can leverage their experience with eClinicalWorks to provide best in class advisory services to our Healthcare clients. Responsibilities - ANALYSIS - Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign. - Review and coordinate improvement to optimize practice performance metrics and productivity. - Generate assessment reports including findings, detailed recommendations, and rationale. - Gather requirements from project sponsors and executives. - Participate in client discovery and sales calls. - ACCOUNT MANAGEMENT - Assist clients to plan and manage tasks to support implementations, integrations, optimizations, data migrations and upgrades. - Conduct recurring calls to discuss status of tickets and projects. Keep clients informed of new enhancements and settings that will improve their workflows for better patient experience and provide routine updates. - Track tasks and maintain project materials and client goals. - Communicate with necessary vendors and assist with keeping vendor tasks on track. - SUPPORT - Serve as an escalation to our internal team for issue resolution. Performs monthly maintenance, SRA requirements, and provide proactive care. - Provide remote and onsite issue resolution support for practices who are implementing, optimizing, or upgrading EHR/EPM systems. - Assist and consult with coordinating practice requests for system modifications, routine updates, Integrated services, and enhancements. - Supervise an issue knowledge base that documents specific issues and workflows related to the application. - TRAINING - Oversee, develop, and continuously update training materials for various training sessions (Orientation, Internal Workflows, Practice Workflows, Role Based Workflows, Helpful Hints). - Conduct classroom style training for users as needed. - Conduct one-on-one training sessions with users as needed. - System Administration & Customization - Maintain knowledge of our standard configurations and processes. - REPORTING - Ability to train & assist users with running canned basic clinical and financial reports, as well as basic custom reports. - Connect practice workflows and eClinicalWorks setup with reporting issues and the ability to identify and address areas for improvement. Qualifications - Ability to customize and configure eClinicalWorks to support practice, pay, or reporting requirements. - Healthcare Technology Specific Skills: Ability to evaluate and analyze eClinicalWorks build, features, and functionality for problem resolution. - Ability to document clinic processes, work-flow design improvement. - Knowledge of healthcare best practices related to patient flow, staffing roles, and compliance. - Knowledge of healthcare data concepts & measures. - Understanding of the medical billing process. - Must be a team player and enjoy a fast-paced environment. - Ability to lead a team or engineers as well as work independently. - Ability to multitask and effectively prioritize client requests. - Excellent problem-solving and customer service skills. - Excellent written and verbal communication skills. Attributes that will Drive Success - Maintain a good attitude in stressful situations. - Meticulous and detail oriented. - Ownership of assigned issues and effective, timely completion of tasks. - Excellent problem-solving and customer service skills.

• Assist with the collection and analysis of quantitative data regarding operational health. • Partner with leadership to summarize data and qualitative feedback. • Coordinate with business intelligence team on operational dashboards and trackers. • Help build presentations and data visuals for stakeholder updates. • Maintain and update project plans for various projects. • Support maintenance of project management tools and documentation. • Monitor project timelines and escalate potential risks to leadership. • Help map out existing business processes to improve workflows. • Organize task lists and track action items for operational leadership. • Collaborate with internal and external stakeholders to maintain schedules.

• Translate business requirements and needs into clear, structured deliverables • Create and formulate detailed requirements • Work closely with Project Management (PL) and the Product Owner (PO) • Actively coordinate with business units and architecture to ensure a seamless end-to-end solution • Support the conceptual/design phase for the digitization of contract management • Ensure audience-appropriate documentation and traceability of results

Role Description The Business Systems Analyst – CRM will be responsible for establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment. Qualifications - At least 3 years’ experience in the Medical Device industry or medical field. - Specific experience in CRM, ecommerce, and portal systems. Requirements - Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred). - Experience with experience platforms (e.g., Salesforce Commerce Cloud). - Experience with IT ticketing system for stakeholder management of system issues and requests. - Experience designing and supporting digital portals (customer, partner, or employee-facing). - Familiarity with analytics. - Knowledgeable and experienced working in a regulated environment. - Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa). - Ability to translate, comprehend, and action both business and technical needs. - Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus). - Experience with integration of ecommerce, portal, and CRM systems. Benefits - Rate - $Open (Best Possible) - Remote Work - Full Time Position