Empowering every family caregiver
Family Care Associate
Location
Brazil
Posted
19 days ago
Salary
0
Seniority
Mid Level
Job Description
Family Care Associate
Abby Care
• Manage an ongoing portfolio of families throughout their care journey • Build trust and maintain strong relationships through consistent communication • Guide families through onboarding, assessments, charting requirements, and care milestones • Provide compassionate support while maintaining clear expectations and accountability • Conduct scheduled check-ins and proactive outreach • Investigate and resolve family concerns and escalations • Navigate emotionally sensitive conversations with empathy and professionalism • Coordinate across teams to identify root causes and drive issues to resolution • Communicate updates and next steps clearly with families • Manage multiple priorities, deadlines, and family needs simultaneously • Track progress and ensure timely completion of family requirements • Maintain accurate documentation and records • Identify opportunities to improve workflows and processes • Create documentation, SOPs, and tracking systems when needed • Contribute ideas that improve efficiency and family outcomes • Support new initiatives in a rapidly growing environment
Job Requirements
- 3+ years of experience in one or more of the following:
- Customer Success
- Account Management
- Patient Navigation
- Care Coordination
- Case Management
- Member Services
- Healthcare Operations
- Family Advocacy
- Experience managing ongoing client, patient, member, or customer relationships
- Experience handling escalations and difficult conversations
- Strong organizational and prioritization skills
- Ability to manage multiple competing priorities simultaneously
- Excellent verbal and written communication skills
- Comfortable learning and using multiple technology platforms
- Demonstrated ability to work independently and take ownership
Benefits
- Flexible work arrangements
- Professional development opportunities
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