• partner with key members of leadership for the design and implementation of Quality Management procedures, ongoing improvement efforts, and other team projects • lead and support structured quality improvement initiatives (e.g., Lean, Six Sigma, DMAIC or equivalent) • review and analyze current processes related to the application and implementation of policies, procedures, and practices • provide leadership with recommendations for updates to comply with the current regulatory and accreditation requirements • identify gaps in efficient process workflow and suggests steps for quality process improvement • measure process performance using valid and accurate methods • analyze trends, variation, and process stability to determine if defined performance metrics are met • manage and lead Quality Improvement Projects (QIPs) • serve as liaison between clients and MRIoA’s quality management department • assist leadership in establishing and reporting quality metrics

• Manage and execute grant strategies across a large portfolio of active clients • Focus on client management, opportunity oversight, and ownership of funding outcomes • Responsible for managing 50+ client accounts and ensuring applications are delivered on time and to a high standard • Serve as the primary point of coordination for grant related work • Monitor federal and provincial funding programs relevant to assigned clients • Advise clients on funding opportunities to pursue or deprioritize based on eligibility • Coordinate internal and external grant writers and subject matter experts • Edit and strengthen drafts written by others for QC, clarity, compliance, and impact • Track deadlines, submission status, and outcomes across your portfolio

• Manage our network of vendors, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors. • Negotiate budgets and pricing tables with vendors to ensure cost-effective solutions without compromising on quality. • Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget. • Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams. • Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India). • Oversee the repair process lifecycle, including project ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation. • Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication. • Monitor Repair Coordinator teams’ KPIs and drive performance management and coaching (when necessary) • Participate in hiring and onboarding of new Repair Coordinators • Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions. • Manage the collection and coordination of insurance documentation and claims requests with our insurance provider • Support ad-hoc repair and maintenance projects as needed.

• Serve as the primary coordinator for the Med-Psych Management Program (MPMP), while providing essential cross-coverage for other SPHM Program Coordinators. • Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP. • Curate and maintain a centralized, up-to-date database of community resources to empower the care team. • Facilitate member enrollment processes, including managing non-standard entry channels and verifying eligibility. • Manage high-volume inbound communications, providing exceptional support to members and stakeholders via the main phone line. • Orchestrate administrative member support activities to ensure continuity of care across all program phases. • Collaborate with internal population health coordinators to streamline workflows and share best practices. • Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners. • Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed.