• Lead a team of Onboarding Consultants who work closely with vacation rental owners and Property Managers to ensure properties are guest-ready, owners have a full understanding of our services prior to activation, and properties are set up for five-star rating success. • Hire, develop, and retain high-performing talent through call reviews, skill sessions, pipeline-metric reviews, and career development 1:1s — coaching on consultative sales techniques, objection handling, pipeline progression, and CRM best practices. • Monitor and manage team pipeline health, ensuring consultants are maintaining CRM hygiene, advancing accounts efficiently, and consistently hit activation and conversion targets. • Lead your team to meet or exceed monthly goals by analyzing pipeline forecasts, conversion trends, and individual performance data to inform coaching decisions and drive results. • Collaborate with Sales, Support, Account Management and other cross-functional leaders to refine the onboarding playbook, develop best practices, and identify process improvements that strengthen the owner experience and pipeline efficiency. • Build and sustain a high-performing, customer-obsessed team culture through regular team touchpoints, recognition, contests, and being a consistent, energizing presence for your team. • Identify and champion new ideas and process improvements that strengthen pipeline management, elevate the customer experience, and drive team performance.

• Take charge of the new hire onboarding process, ensuring a smooth transition into the organization. • Effectively communicates all pre-employment requirements to new hires, providing clear instructions and guidance. • Ensure timely completion of onboarding tasks and screenings by new hires, monitoring progress through platforms like Smartsheet. • File and organize preemployment documents, maintaining a systematic record-keeping system. • Conduct check-ins with new hires at 15 and 30 days of employment to address any concerns and facilitate integration. • Perform and track various background checks for both pre-employment and renewal purposes. • Uses various Human Resource platforms such as ADP, iCIMS, and i9 Advantage. • Respond to and process assigned tickets from the internal ticketing system promptly and efficiently. • Actively participates in team meetings, fostering open communication and collaboration within the team. • Contribute to the creation and improvement of Standard Operating Procedures (SOPs) for the onboarding process. • Maintain access to and ensure the security of highly sensitive materials, upholding confidentiality standards. • Ensure the maintenance of project productivity and quality goals, striving for continuous improvement. • Communicate with team members and departmental managers, providing regular updates and addressing concerns promptly. • Participate in other projects or duties as assigned.

Accounts Receivable Specialist locations Cleveland, OH time type Full time job requisition id R004785 Employment Status: Regular   Time Type: Full time   BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.   Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts, ensuring timely billing and collections, and maintaining accurate financial records. This role is critical in supporting the organization’s cash flow and maintaining strong customer relationships. This is a hybrid position with an expectation of three days per week working out of our Independence, OH office.   Principal Duties & Responsibilities: - Monitor accounts receivable aging and follow up on overdue balances - Contact customers via email and phone to ensure timely payment - Investigate and resolve billing discrepancies, disputes, and payment issues - Apply and reconcile customer payments (ACH, wire, check, credit card) - Maintain accurate customer records, including billing and contact information - Ensure customers are set up for e-invoicing, statements, and dunning notifications - Upload invoices to customer portals when required - Collaborate with internal teams (Sales, Client Services, Operations) to resolve issues - Prepare regular AR reports and provide updates on collection status - Escalate delinquent accounts as needed and support collection efforts   Preferred Education & Experience: - A minimum of a High School diploma - 2+ years of experience in Accounts Receivable or collections - Strong understanding of AR processes and collections practices - Proficiency in ERP/accounting systems (e.g., SAP, Oracle) and Microsoft Excel - Excellent communication and negotiation skills - Strong attention to detail and organizational skills - Ability to manage multiple accounts and meet deadlines

Role Description As the Onboarding Specialist, you will be responsible for providing specialized onboarding support to our clients, ensuring a seamless and personalized experience. You will serve as a point of contact for clients, delivering strategic guidance to maximize their success. Responsibilities - Serve as a primary point of contact for new customers during the onboarding process - Guide customers through onboarding milestones and ensure a smooth transition - Schedule and coordinate onboarding meetings, training sessions, and follow-up calls - Maintain regular communication with customers to provide updates and answer questions - Collect and organize customer information required for successful onboarding - Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time - Track onboarding progress and proactively follow up on outstanding items - Document customer interactions, onboarding activities, and key account details within company systems - Identify potential onboarding challenges and escalate issues when necessary - Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey - Assist with process improvements and documentation related to onboarding workflows - Support customer retention efforts by helping customers achieve a successful launch experience Qualifications - Excellent English communication skills: verbal, written, and reading - MUST - Experience in a customer-facing role or customer success capacity – MUST - Strong interpersonal skills, with the ability to build rapport with clients - Detail-oriented with a focus on providing exceptional customer service - Ability to work independently as well as collaboratively within a team environment Benefits - Fully remote, long-term opportunity - Work directly with US-based teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles