Aidey

Role Description We are looking for a Travel Support Specialist to assist travelers with urgent travel-related requests and itinerary changes. This role focuses on managing travel disruptions, rebookings, schedule changes, cancellations, and other travel support concerns. The ideal candidate is detail-oriented, responsive, calm under pressure, and experienced in handling time-sensitive travel situations. This is a support-focused role and does not involve providing travel recommendations or vacation planning services. Qualifications - Excellent English communication skills: verbal, written, and reading – MUST - Previous experience as a Travel Agent, Travel Support Specialist, or similar role – MUST - Proficiency in Amadeus – MUST - Experience handling flight changes, ticketing, reissues, and cancellations - Familiarity with airline fare rules and ticketing processes - Ability to work in a fast-paced and high-pressure environment - Strong attention to detail and problem-solving skills Requirements - Handle calls and emails related to travel support requests - Manage flight changes, rebookings, cancellations, and schedule adjustments using Amadeus - Assist travelers during emergencies, delays, missed flights, or other travel disruptions - Review and update travel itineraries accurately and efficiently - Coordinate with airlines, hotels, and other travel vendors when necessary - Ensure all bookings and modifications comply with company and client policies - Document customer interactions and updates in the system - Provide timely and professional customer service while handling urgent concerns - Monitor queues and respond to requests within service level expectations Benefits - Fully remote, long-term opportunity - Work directly with International teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles

Role Description We’re looking for a motivated, independent, can multitask, and with a strong work ethic Support Specialist for a Shared Team. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat. - Provide customer support by phone, email, and chat in a timely manner. - Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department. - Be proactive and take initiative in improving work processes. Qualifications - Excellent English communication skills: verbal, writing, and reading – MUST - A proven experience in customer support or technical support roles for at least 2 years – MUST - Experience in supporting point-of-sale systems or property management systems for the hospitality industry – ADVANTAGE - Experience supporting eCommerce companies that use platforms such as Shopify, WooCommerce, or ShipStation — ADVANTAGE - Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom – ADVANTAGE - Able to learn quickly and multitask as we are supporting a few clients/accounts simultaneously Requirements - Flexible to work on a shifting schedule - night shifts, overtime, and swing shifts as the team is covering 24/7 support - Professional work environment: good quality computer, headsets, and a stable internet connection. Benefits - Fully remote, long-term opportunity - Great entry point into recruitment and talent acquisition - Hands-on training and mentorship provided - Fast-paced environment with clear growth potential - Opportunity to develop sourcing, research, and communication skills

Role Description We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform. - OPEN TO FRESH GRADUATES - Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner - Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D) - Collaborate with development teams to resolve issues and implement solutions - Continuously learn about our product - Excellent English communication skills: verbal, written, and reading is a MUST - Knowledge of CSS, HTML, and JavaScript is a MUST - Previous experience in customer service, technical support, or a related field is an ADVANTAGE - Knowledge of Shopify is an ADVANTAGE - Experience with Zendesk is an ADVANTAGE - Excellent problem-solving skills - Strong attention to detail and ability to manage multiple tasks simultaneously - Fully remote, long-term opportunity - Work directly with US-based teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles Qualifications - Excellent English communication skills: verbal, written, and reading is a MUST - Knowledge of CSS, HTML, and JavaScript is a MUST - Previous experience in customer service, technical support, or a related field is an ADVANTAGE - Knowledge of Shopify is an ADVANTAGE - Experience with Zendesk is an ADVANTAGE - Excellent problem-solving skills - Strong attention to detail and ability to manage multiple tasks simultaneously Requirements - OPEN TO FRESH GRADUATES - Fully remote, long-term opportunity - Work directly with US-based teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles

Role Description We are looking for a Technical Support Specialist to join our team. In this role, you will be responsible for delivering prompt, high-quality responses to customer inquiries. You will take the time to understand each customer's unique needs, including their business size, background, prior interactions, and goals, in order to offer more personalized and insightful support. The ideal candidate should be personable, detail-oriented, and professional. We expect the ability to achieve excellent service outcomes and demonstrate strong research skills. The Support Specialist should be adaptable, able to respond to various requests appropriately (rather than relying on scripts), and strive to deliver exceptional service at all times. We are also welcoming Fresh Graduates who feel that they are a good fit for this role. Qualifications - Excellent English communication skills: verbal, written, and reading are a MUST - Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE - Hands-on Shopify experience is an ADVANTAGE - Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE - Familiarity with conversion rate optimization (CRO) best practices - Team player - joining a small team in a fast-paced start-up, hungry to learn and work together - Proactive, customer-first mindset, with a curiosity to understand the customer’s business and provide context-aware support - Ability to problem-solve and provide thoughtful and accurate responses Requirements - Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses - Open and monitor Jira tickets, escalating internally as needed - Go beyond just answering the question at hand—take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support - Provide guidance on CRO best practices based on the customer’s needs, with support from the client's CRO experts - Fully remote, long-term opportunity - Work directly with US-based teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles

Role Description - Prepare and process invoices - Submit warranty registrations and rebate documentation - Manage administrative tasks and documentation - Maintain accurate digital records - Support office managers with daily operations - Assist with customer service tasks when needed - Help with basic social media content and scheduling Qualifications - Strong English communication skills (written and spoken) - Experience as a Virtual Assistant, Admin, or similar role - Highly organized with strong attention to detail - Comfortable using tools and learning new systems - Able to work independently and manage multiple tasks Requirements - Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) - Experience handling permits, rebates, or documentation - Familiarity with social media tools - Fully remote, long-term opportunity - Work directly with US-based teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles