Role Description As the Onboarding Specialist, you will be responsible for providing specialized onboarding support to our clients, ensuring a seamless and personalized experience. You will serve as a point of contact for clients, delivering strategic guidance to maximize their success. Responsibilities - Serve as a primary point of contact for new customers during the onboarding process - Guide customers through onboarding milestones and ensure a smooth transition - Schedule and coordinate onboarding meetings, training sessions, and follow-up calls - Maintain regular communication with customers to provide updates and answer questions - Collect and organize customer information required for successful onboarding - Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time - Track onboarding progress and proactively follow up on outstanding items - Document customer interactions, onboarding activities, and key account details within company systems - Identify potential onboarding challenges and escalate issues when necessary - Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey - Assist with process improvements and documentation related to onboarding workflows - Support customer retention efforts by helping customers achieve a successful launch experience Qualifications - Excellent English communication skills: verbal, written, and reading - MUST - Experience in a customer-facing role or customer success capacity – MUST - Strong interpersonal skills, with the ability to build rapport with clients - Detail-oriented with a focus on providing exceptional customer service - Ability to work independently as well as collaboratively within a team environment Benefits - Fully remote, long-term opportunity - Work directly with US-based teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles

• Leading enterprise-level onboarding projects and guiding clients through implementation journeys. • Coordinating internal cross-functional teams, ensuring seamless delivery. • Driving successful adoption of Sumsub products by preparing and educating client internal teams. • Establishing clear project plans and communication workflows to ensure transparency and alignment throughout onboarding process.

Role Description The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. - Recommend potential products or services by recognizing and analyzing client needs. - Contribute to team effort by accomplishing related results (personal metrics). - Manage high volume of incoming client requests via telephone, email, and web chat. - Keep accurate records of client interactions in necessary systems (i.e. PAWS). - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - High school diploma or equivalent is required. - One year of Customer Service experience (Call Center, etc.) is required. - Excellent communication skills are required. - Ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. - Recommend potential products or services by recognizing and analyzing client needs. - Contribute to team effort by accomplishing related results (personal metrics). - Manage high volume of incoming client requests via telephone, email, and web chat. - Keep accurate records of client interactions in necessary systems (i.e. PAWS). - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - High school diploma or equivalent is required. - One year of Customer Service experience (Call Center, etc.) is required. - Excellent communication skills are required. - Ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.