• Manage and respond to emails, and ensure prompt, clear communication. • Schedule and organize meetings, appointments, and travel arrangements. • Handle routine data entry and data management tasks. • Assist with calendar management, ensuring alignment of schedules and priority tasks. • Provide excellent customer service by communicating effectively with clients and stakeholders via email, phone, or chat. • Create, format, and organize documents, spreadsheets, and presentations as needed. • Support project management by tracking task completion, coordinating with team members, and managing deadlines. • Conduct online research to gather information on specific topics, prepare reports, and present findings concisely.

• Serve as a trusted, proactive partner to assigned executives • Oversee complex calendars, travel coordination, timekeeping, and expense reporting • Manage preparation for client, lead, and internal meetings • Support executives in follow-up activities • Maintain awareness of each executive’s client portfolio • Track and manage key dates for leads and meetings • Manage and oversee meeting logistics and guest coordination • Collaborate with other EAs to ensure workload balance

• Maintain and coordinate calendars, schedule appointments, meetings, interviews, and virtual events while managing scheduling conflicts and reminders. • Organize internal and external meetings, prepare agendas, distribute meeting materials, and ensure all participants have the necessary information. • Answer inbound calls professionally, take detailed messages, direct inquiries appropriately, and provide exceptional customer service. • Monitor inboxes, respond to routine inquiries, prioritize communications, and draft professional correspondence on behalf of leadership. • Maintain records, organize digital files, update databases, prepare reports, and assist with various administrative projects. • Support e-commerce operations, content schedules, campaign coordination, talent/vendor communications, and other industry-related administrative tasks as needed. • Manage and update the WordPress website, upload content, keep pages and magazine sections updated, maintain basic site functionality, and help connect different platforms into WordPress. • Create simple marketing materials using Canva, produce short 30-second promotional videos, support basic content creation for marketing campaigns, and prepare visual assets for online posts and website publishing.

• Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting. • Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio. • Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity. • Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness. • Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports. • On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends.