Huzzle.com logo
Huzzle.com

The human intelligence platform for training and evaluating AI

Virtual Assistant – Guest Relations, Bookings

Executive AssistantExecutive AssistantFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

3 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Virtual Assistant – Guest Relations, Bookings

Huzzle.com

• Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting. • Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio. • Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity. • Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness. • Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports. • On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends.

Job Requirements

  • System Mastery: Extensive hands-on technical expertise in Guesty and Uplisting is non-negotiable.
  • Mixed Portfolio Experience: 2+ years of experience managing reservations and guest relations for both traditional hospitality (Hotels/B&Bs) and short-term rentals.
  • Native-Level English: Exceptional written and verbal communication skills with a professional, empathetic, and hospitable tone.
  • UK Schedule Alignment: Strict adherence to UK business hours and the flexibility to monitor requests during evenings and weekends.
  • OTA Expertise: Deep knowledge of Airbnb, Booking.com, and Expedia Group, including rate plans and dispute resolution frameworks.
  • Autonomy: Highly organized and self-motivated with the ability to manage a complex portfolio independently.
  • Nice-to-Haves**
  • Experience using dynamic pricing tools such as PriceLabs or Beyond Pricing.
  • Familiarity with hotel-specific channel managers like SiteMinder.

Benefits

  • 💻 Fully Remote: Work from anywhere with international teams
  • 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
  • 🤝 Peer Community: Connect with high-performing sales professionals in our network
  • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
  • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Related Categories

Related Job Pages

More Executive Assistant Jobs

Role Description Snapscale is looking for a skilled and experienced Dental Virtual Assistant – US Private Clinic Experience Required who can work remotely to support US-based dental practice. This role is ideal for candidates with strong communication skills, experience in dental administration, and the ability to provide excellent patient support while managing key front-office and insurance-related functions. - Conduct insurance verification and benefits eligibility checks - Answer inbound calls and assist patients with inquiries - Follow up on appointment confirmations and reminders - Schedule, reschedule, and coordinate patient appointments - Maintain and update patient records in the EMR system - Ensure accurate documentation and efficient patient coordination - Provide exceptional customer service and support to patients and clinic staff Qualifications - Must have experience working with US-based private dental clinics or dentists (required) - Experience with EMR/EHR systems, insurance verification, patient confirmations, appointment scheduling, and inbound call handling - Experience in dental billing and coding is an advantage - Strong written and verbal English communication skills - Excellent customer service and patient communication skills - Empathetic, professional, and patient-focused approach - Highly organized, detail-oriented, and able to multitask effectively - Comfortable working with U.S.-based dental providers and patients - Must have stable internet connection and a dedicated quiet workspace for remote work Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

United States

Role Description We are seeking a seasoned hospitality professional to serve as the central hub for our diverse portfolio of boutique hotels, Bed & Breakfasts, and premium short-term rentals. This is a high-impact, fully remote role designed for a technical expert who can seamlessly bridge the gap between traditional hotel guest services and modern short-term rental logistics. You will own the end-to-end guest journey—from managing complex inventory across major OTAs to delivering elite-level support—ensuring every guest receives a flawless, five-star experience from booking to checkout. Key Responsibilities - Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting. - Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio. - Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity. - Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness. - Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports. - On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends. Qualifications - Extensive hands-on technical expertise in Guesty and Uplisting is non-negotiable. - 2+ years of experience managing reservations and guest relations for both traditional hospitality (Hotels/B&Bs) and short-term rentals. - Exceptional written and verbal communication skills with a professional, empathetic, and hospitable tone. - Strict adherence to UK business hours and the flexibility to monitor requests during evenings and weekends. - Deep knowledge of Airbnb, Booking.com, and Expedia Group, including rate plans and dispute resolution frameworks. - Highly organized and self-motivated with the ability to manage a complex portfolio independently. Nice-to-Haves - Experience using dynamic pricing tools such as PriceLabs or Beyond Pricing. - Familiarity with hotel-specific channel managers like SiteMinder. Benefits - 💻 Fully Remote: Work from anywhere with international teams. - 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services. - 🤝 Peer Community: Connect with high-performing sales professionals in our network. - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement. - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.

CET (UTC+1)
Elevate and Delegate logo

Executive Assistant

Elevate and Delegate

Taking your business to new heights. Hire your Filipino Virtual Assistant now!

Full TimeRemoteTeam 1-10H1B No Sponsor

Role Description - Manage the CEO's calendar, appointments, meetings, and travel arrangements - Screen and prioritize emails, calls, and correspondence - Prepare reports, presentations, meeting agendas, and executive summaries - Coordinate with internal teams, clients, vendors, and external stakeholders - Track key projects and ensure deadlines are met - Assist with bookkeeping, invoicing, expense tracking, and financial documentation when needed - Maintain confidential records and sensitive business information - Create and improve SOPs, workflows, and administrative processes - Handle special projects and serve as the CEO's right hand in day-to-day operations Qualifications - 5+ years of experience as an Executive Assistant, Chief of Staff, Operations Coordinator, or similar high-level administrative role - Previous experience supporting a CEO, Founder, Managing Partner, or C-level executive - Experience working in an accounting firm, CPA firm, bookkeeping company, financial services firm, or professional services environment is highly preferred - Exceptional organizational and time management skills - Strong written and verbal communication skills - Advanced proficiency with Google Workspace and Microsoft Office - Experience with accounting and business management software such as QuickBooks, Xero, Karbon, Canopy, TaxDome, or similar platforms is a plus - Ability to manage multiple priorities with minimal supervision - High level of discretion, professionalism, and attention to detail Requirements - The ideal candidate is resourceful, anticipates needs before they arise, and can operate as a strategic partner to the CEO. - You are comfortable handling executive-level responsibilities, coordinating across departments, and keeping operations running smoothly behind the scenes.

Philippines
TemporaryRemoteTeam 11-50Since 2024H1B No Sponsor

Role Description Für die kommende Wachstumsphase suchen wir keine klassische Assistenz, sondern eine rechte Hand für den Gründer. In dieser Rolle arbeiten Sie direkt mit dem Gründer zusammen und übernehmen organisatorische, administrative und operative Themen, damit er sich vollständig auf Wachstum, Strategie, neue Projekte und Unternehmensentwicklung konzentrieren kann. Wir suchen eine Person, die nicht nur Aufgaben verwaltet, sondern Verantwortung übernimmt, Probleme eigenständig löst und Themen zuverlässig vorantreibt. - Kommunikation mit Anwälten, Steuerberatern, Versicherungen und Dienstleistern - Reiseplanung und Reiseorganisation - Terminmanagement und Koordination - Nachverfolgung von Fristen, offenen Aufgaben und Projekten - Recherche zu geschäftlichen und privaten Themen - Vorbereitung von Entscheidungsgrundlagen - Vergleich und Auswahl von Dienstleistern - Verwaltung und Organisation wichtiger Dokumente - Unterstützung bei internationalen Projekten - Koordination verschiedenster organisatorischer Herausforderungen Ein Beispiel aus dem Alltag: Der Gründer benötigt einen spezialisierten Steuerberater in Portugal. Sie recherchieren passende Ansprechpartner, führen erste Gespräche, vergleichen die Optionen und präsentieren konkrete Empfehlungen inklusive Vor- und Nachteilen. Nach der Entscheidung organisieren Sie die Umsetzung. Qualifications - Erfahrung in einer Rolle mit hoher Eigenverantwortung, z. B. als Executive Assistant, Personal Assistant, Operations Manager, Office Manager oder vergleichbar - Ausgeprägte Organisationsfähigkeit - Selbstständige und strukturierte Arbeitsweise - Sehr gute Deutschkenntnisse - Gute Englischkenntnisse - Professionelle Kommunikation mit externen Partnern - Hohe Zuverlässigkeit und Diskretion - Sicherer Umgang mit digitalen Tools - Fähigkeit, Probleme eigenständig zu lösen und Themen konsequent zu Ende zu bringen - Wichtiger als Abschlüsse oder Zertifikate ist uns, dass Sie Verantwortung übernehmen, mitdenken und zuverlässig Ergebnisse liefern. Benefits - Direkte Zusammenarbeit mit dem Gründer - Langfristige Zusammenarbeit - Vollständig remote - Hohe Eigenverantwortung ab dem ersten Tag - Internationale Projekte - Abwechslungsreiche Aufgaben mit direktem Einfluss - Zusammenarbeit auf Freelancer-Basis - Geplant sind ca. 30–40 Stunden pro Woche mit langfristiger Perspektive - Keine festen Kernarbeitszeiten – Ergebnisse zählen, nicht Anwesenheit - Budgetrahmen je nach Erfahrung und Qualifikation: ca. 3.500 € bis 5.500 € pro Monat Company Description Dreamlight Labs GmbH ist Ihr führender Event Organiser für unvergessliche Konzerterlebnisse im Anime-, Gaming- und Popkultur-Bereich. Als deutschlandweit agierendes Unternehmen zeichnen wir uns durch beeindruckende Bühnen-Settings und ein intimes Ambiente aus, das jeden Auftritt zu einem besonderen Erlebnis macht. Unsere Konzerte, bei denen Piano- und Streicherensembles im Mittelpunkt stehen, bieten eine einzigartige Verbindung von Musik und Popkultur, die Fans und Musikliebhaber gleichermaßen begeistert.

Worldwide
€3.5K - €5.5K / month