• Utilize blueprints, wiring diagrams and manufacturer's installation manuals to complete assigned projects • Inspect and test components of natural gas, propane, and electrical systems to include tanks, regulators, and injectors • Removal, installation, and modification of Natural Gas and Propane fuel systems • Work safely with high pressure systems in excess of 3600psi • Mobile field diagnostic and repair work on natural gas and propane fuel systems • Evaluate repairs needed and make practical decisions on the best repair strategy • Lead field repair team on campaigns • Serve as the point of contact when on site. Evaluate situation and determine best avenue to proceed as well as keeping the customers informed of progress and status of the repairs. • Provide exceptional customer service and technical support of products • Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner to earn long-term partnerships • Develop a thorough understanding of Agility’s products • Complete required contact and service reports in a timely fashion including call reports, performance reports along with product analysis and expense reports • Maintain current working knowledge of local and national codes where applicable • Capture Voice of Customer data whenever possible to help improve products/processes • Ability for 60% - 80% travel with the ability to leave on short notice to keep up with customer demands • Assist with kit assembly as necessary

Role Description As a Field Service Technical Support, you will use critical thinking and problem-solving skills to manage complex end-user support calls on Professional Series document handlers to end-user customers. - Provide mid-to-advanced level technical support to customers via phone. - Troubleshoot with customers on low to high volume mail-related products and software depending on the product support position level. - Maintain a high level of customer care while demonstrating a cooperative and friendly attitude. - Work effectively within a team-driven environment. - Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. - Proactively seek out information and leverage problem-solving skills to identify the problem and offer inventive workarounds. - Communicate regularly with the assigned team. - Confirm accurate information from the customer at the time of service and provide accurate troubleshooting steps. - Provide phone support to end-users on hardware, software, general use questions, and network-related problems. - Detailed understanding of TCP/IP, VoIP, and firewall concepts and protocols. - Schedule and manage technicians. - Responsible for communication to end-user customers using third-party technicians. - Individual case management timing KPIs. - Work in multiple CRMs. - Understanding of power management, voltage regulation, and the ability to diagnose and troubleshoot complex analog and digital electronic circuit issues. - Read, interpret, and diagnose problems with PCB boards; understand schematics and wiring diagrams for equipment. - Contribute to the development of knowledge base articles and support documentation. - Provide exceptional customer satisfaction in every interaction with internal and external customers by exhibiting “Our EPIC Values.” - Communicate technical solutions to customers and team members. - Ensure the delivery of processes and procedures are accurate when communicating with external and internal customers. - Maintain a positive, empathetic, and professional attitude toward customers always. - Determine if techs and hardware are needed on-site; minimize cost exposure where possible and maximize potential service revenue. - Utilize and remain proficient in other department applications used (i.e., Knowledgebase website, Teams, MyQuadient, Workday, Salesforce, ServiceMax, etc.). Qualifications - Associate’s degree in computer information/Electronic Technologies or closely related field. - 5+ years professional experience in troubleshooting and repairing hardware and software solutions. - Professional phone demeanor and presence. - Excellent interpersonal skills. - Strong electro/mechanical skills and aptitude. - A+ Certified and/or Network+ desired. - Demonstrated success in working with people in establishing goals and objectives. - Strong communication and collaboration skills. - Experience in providing technical support. - Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time-sensitive deadlines. - Ability to perform multiple tasks simultaneously, including handling interruptions. - Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks. - Must be able to multi-task in a high-volume, fast-paced call center environment. - Intermediate to advanced computer skills. - Ability to easily adapt to and learn new technologies. - Maintain important records efficiently and accurately. - Maintain confidentiality of information processed or prepared. - Perform duties and responsibilities independently. - Establish and maintain effective working relationships with other Quadient employees and management personnel. - Call center background or customer service background a must. - Thorough knowledge of Microsoft Operating Systems. - Experience or knowledge of systems such as CPQ, SAP, Salesforce, CRM, ERP, ServiceMax, OLS, Oracle, and Talkdesk is ideal. - Fluent in English and French languages would be a plus. - Proficiency in Windows-based applications including Microsoft Office (Word, Excel, Outlook, Teams, etc.). Benefits - Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. - Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. - Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. - Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. - Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Role Description We are seeking an eager and talented bilingual individual to join our growing Cyber Field Engineer team. As part of a fast-growing cybersecurity company, you will learn and apply cutting-edge cyber skills alongside industry experts and manage regional customer relationships. You will collaborate with an amazing team that partners with customers to enhance their cybersecurity posture and resilience. Pentera's Cyber Field Engineers are experts in our products and a crucial point of contact between our customers and internal departments. - Demonstrate a deep understanding and professional knowledge of the Pentera platform across our customers’ networks - Lead technical deep-dive sessions with cybersecurity experts, guiding them through better procedures and remediation decisions - Support LATAM customers by providing technical guidance, enablement, and best-practice recommendations tailored to their environments and business needs - Be involved in business functions of the company by maintaining customer loyalty, acting as a product expert focused on customer enablement, and identifying service expansion opportunities to drive increased revenue - Flexibility to accept a changing role description based on a fast-paced start-up Qualifications - Experience in troubleshooting, monitoring, and managing TCP/IP networks - Fluent in both English and Spanish - Strong knowledge in network security - 2+ years of experience in hands-on cyber security roles - 2+ years of working with Linux (Ubuntu preferred) - 2+ years of customer-facing experience - Strong technical, business, and consultative communication skills - Technical problem solving both individually and collaboratively - Valid driver’s license and passport - Periodic travel, domestic or international, based on customer and business needs Requirements - Experience in product support - Background in offensive security - Penetration testing certifications (advantage) Company Description Pentera is a leader in Automated Security Validation, helping businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

• Working independently to service our customers in their homes • Bringing a new challenge every day as you diagnose and solve the issues that arise • Servicing our world-class products to sustain their life • Promoting our care product and appliances as one of our brand ambassadors