• Serve as a subject-matter expert in the modeling and analysis of utility-scale solar, storage, and hybrid power plants, supporting the U.S. Application Engineering team across multiple SMA America projects and applications. • Interpret ISO/TSO interconnection requirements (e.g., ERCOT, MISO, CAISO, ISO-NE, NYISO, PJM, SPP) and recommend appropriate SMA control configurations and parameter tuning, delivering customized models aligned with project-specific scopes. • Maintain and manage versions of SMA's model portfolio across PSS/E, PSCAD/EMTDC, TSAT, and other simulation platforms used in the North American market. • Provide technical support to the U.S. Application Engineering team by troubleshooting model functionality and executing simulation studies to validate dynamic model behavior against design specifications. • Analyze inverter control modes and plant-level control strategies -- including their interactions in solar, storage, and hybrid system configurations -- and support model validation testing, benchmarking activities, and interconnection study workflows. • Prepare comprehensive modeling study reports, technical documentation, and project deliverables that clearly communicate simulation findings and recommendations for IBR integration projects. • Evaluate the impact of inverter-based resources on power system stability and propose technically sound mitigation strategies using SMA's technology portfolio. • Act as a liaison between the U.S. Application Engineering team and SMA's Global Competence Center, ensuring effective communication and alignment on modeling-related tasks. • Collaborate with SMA's modeling team in Germany by providing feedback on model performance, identifying potential issues, recommending new functionality, and communicating emerging modeling requirements and trends in North America. • Participate in industry working groups and technical discussions related to modeling standards and grid-code requirements in North America (e.g., NERC, ESIG, ISOs, TSOs, utilities), representing and supporting the advancement of SMA technologies. • Develop and deliver internal and external training materials on modeling tools, methodologies, and SMA model capabilities, supporting customer engagements, workshops, and technical presentations. • Collaborate cross-functionally with sales, product management, engineering, and service teams to ensure alignment on technical requirements and modeling-related initiatives. • Perform additional duties as assigned to support organizational and departmental objectives.

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area. • Installs, operates, maintains, repairs, and modifies equipment on designated equipment. • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. • Analyzes and evaluates products and related performance. • Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time. • Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment. • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members. • Provide testing and validation support to the manufacturer’s organization, as applicable. • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

• Embed customer supportability requirements into the earliest stages of the Product Development Lifecycle (PDLC) by participating in design reviews and technical planning with R&D. • Analyze support data and customer feedback to construct evidence-based business cases that influence R&D to prioritize certain improvements. • Provide specifications for proactive product features (such as clearer error messages and diagnostic tools) to reduce friction and deflect potential support tickets. • Orchestrate the Global Ops readiness strategy for new features, ensuring Frontline Support and Ops teams are equipped with the necessary training, documentation, and tooling prior to launch. • Collaborate with R&D to translate complex customer use cases into actionable requirements that ensure long-term product health.

• Implement and support identity and access management solutions for customer environments. • Independently deliver smaller projects, assessments, health checks, and remediation engagements. • Support medium and large projects under the guidance of Senior Engineers and Architects. • Participate in customer workshops, discovery sessions, and project meetings. • Conduct identity assessments and health checks. • Document findings and recommendations. • Assist with remediation planning and implementation activities. • Configure and deploy identity solutions. • Perform migrations, upgrades, and tenant integrations. • Troubleshoot and resolve technical issues. • Support testing, validation, and knowledge transfer activities. • Develop and maintain technical documentation, implementation guides, and customer deliverables.