• Investigate and resolve company and contact data conflicts, duplicates, and exceptions across Dodge’s master data ecosystem • Analyze data quality trends to identify root causes and recommend corrective actions or process improvements • Execute and maintain SOPs for entity creation, updates, merges, and conflict resolution workflows • Partner with offshore teams to coordinate task execution, provide guidance, and QA outputs • Build and maintain reports and dashboards tracking data quality KPIs and team performance metrics • Own and maintain data standards, classification rules, and taxonomy definitions • Evaluate automation outputs and flag gaps or anomalies requiring human review • Respond to internal and client-facing inquiries regarding company and contact data accuracy, providing investigation findings and resolution • Partner with Engineering, Product, and Sourcing to execute CEM roadmap priorities

• Respond to incidents related to Microsoft messaging, productivity, collaboration, security, EMS and infrastructure services according to agreed service levels; • Participate in projects involving Microsoft messaging, productivity, collaboration, security, EMS and infrastructure; • Create documentation related to support services and deployment and migration projects; • Provide technical support to Lanlink branches and clients; • Conduct research to detect and resolve incidents and/or problems within your area of responsibility; • Deliver training and upskilling for analysts in your vertical and for clients; • Perform other tasks related to your area of work;

• Apresentar aos hóspedes e clientes intermediários sempre as melhores opções de reserva, dentro das condições e estratégias do dia. • Atender as ligações ou chat conforme padrões de atendimento e conversão de reservas. • Dar todas as informações aos clientes no ato da reserva. • Garantir a correta inserção de reservas no sistema, conforme procedimento. • Realizar negociações de reservas para grupos. • Trabalhar de forma estratégica na oferta de receitas adicionais à reserva, como Upselling, Early Check-in, Late Check-out, restaurante, entre outros. • Gerar leads/oportunidades para equipe comercial/receitas do prédio sempre que necessário. • Realizar negociações de reservas para grupos. • Verificar disponibilidades para abrir ou fechar os canais de vendas, evitando overbooking. • Oferecer suporte para a equipe de Agente de Reservas dos hotéis

• Responsible for employee onboarding and termination processes; • Payroll calculation, related contributions and ancillary statutory filings; • Payroll calculations required to determine eligibility for the FATOR R benefit; • Company registration and configuration for pró-labore (pro-labore/owner compensation) withdrawals; • Support for other departmental routines.