Contajá Contabilidade Online

• Monitor the portfolio of legalization/corporate registry processes, ensuring progress on all requests. • Provide customer support via phone, chat and other communication channels. • Act as a liaison between the client and the operations team, ensuring clear and efficient communication. • Update clients on their case status and advise on outstanding items and requirements from the relevant authorities. • Route and follow up requests with operations to ensure prompt resolution of issues. • Clarify questions and provide support throughout the customer's journey. • Deliver a high-quality customer service experience, contributing to client satisfaction and retention. • Identify opportunities to improve service and report situations that may impact the customer experience.

• Atuar prioritariamente nas demandas do Reclame Aqui; • Realizar contato com clientes por telefone, WhatsApp e chat; • Entender cada cenário antes de propor qualquer solução; • Conduzir negociações de forma estratégica; • Intermediar as tratativas entre cliente e as áreas internas; • Acompanhar cada caso até sua conclusão; • Atuar diretamente na manutenção da reputação da Contajá;

• Respond to and resolve customer inquiries about accounting, tax, and payroll processes via chat, ensuring fast and efficient support; • Identify and correct inconsistencies in accounting entries and reconciliations, ensuring the accuracy of financial information; • Provide specialized technical support on the ContaJá platform, assisting customers in using features and resolving platform issues; • Log and document support tickets, maintaining a detailed history for tracking and continuous improvement of support; • Escalate complex cases to specialized teams when necessary, ensuring appropriate resolutions within established deadlines; • Monitor and interpret updates in accounting and tax legislation, ensuring guidance provided is compliant with current regulations; • Collaborate with internal teams such as Development and Product, providing strategic feedback to optimize the platform and improve processes;

• Auxiliar na realização de auditorias internas em processos trabalhistas, previdenciários, fiscais e administrativos; • Conferir e validar rotinas de Departamento Pessoal, previdenciárias e o cumprimento das obrigações acessórias; • Analisar obrigações fiscais de empresas optantes pelo Simples Nacional e Lucro Presumido, bem como suas respectivas obrigações acessórias; • Acompanhar, interpretar e analisar alterações na legislação trabalhista, previdenciária e tributária, avaliando seus impactos nos processos, sistemas e produtos da empresa; • Apoiar na análise da aderência dos sistemas e produtos à legislação vigente, identificando necessidades de ajustes e melhorias; • Auxiliar na elaboração de pareceres, orientações e materiais de apoio relacionados às alterações legais e requisitos de compliance; • Apoiar a realização de treinamentos e capacitações para as equipes internas sobre atualizações da legislação e boas práticas; • Identificar inconsistências, riscos e oportunidades de melhoria nos processos, contribuindo para a elaboração de relatórios e planos de ação; • Apoiar a implementação e o monitoramento de controles internos e procedimentos de compliance; • Prestar suporte às equipes internas na interpretação de normas e na regularização de não conformidades; • Organizar documentações e evidências de auditoria, garantindo a rastreabilidade das informações; • Auxiliar na elaboração de indicadores, relatórios gerenciais e no acompanhamento das ações decorrentes das auditorias.

• Monitor the portfolio of legalization processes, ensuring the progression of cases; • Provide customer service via phone, chat and other communication channels; • Act as a liaison between the client and the operations team, ensuring clear and efficient communication; • Update clients on the status of processes and advise on outstanding items and requirements from the relevant authorities; • Route and follow up on requests with operations to ensure timely resolution of demands; • Clarify doubts and provide support throughout the customer journey; • Deliver a high-quality service experience, contributing to customer satisfaction and retention; • Identify opportunities to improve service and report situations that may impact the customer experience.

• Develop end-to-end full-stack products with back-end using Laravel and/or Node.js and front-end using Angular and/or Vue.js; • Work AI-first on a daily basis, using tools such as Claude and Cursor as part of the development workflow (not just as API consumers, but within the actual build process); • Turn specifications into product, maintaining quality and traceability; • Ensure the quality of your work: write automated tests (unit and integration), validate the product against acceptance criteria, and cover regressions before deployment; • Work in pair programming with other developers, using a structured and versioned approach; • Contribute to the evolution of our development framework and execution standards;

• Provide client service and follow-up throughout the company incorporation onboarding process; • Clarify questions related to the process, documentation, deadlines, and activities; • Review received registrations, following Contajá’s internal guidelines, procedures, and policies; • Guide clients in decision-making by presenting the best options for each scenario; • Ensure the quality of registered information, contributing to the speed and accuracy of the process; • Act proactively to identify and resolve issues that may affect incorporation deadlines; • Deliver a service experience that builds client trust, satisfaction, and confidence.

• Responsible for employee onboarding and termination processes; • Payroll calculation, related contributions and ancillary statutory filings; • Payroll calculations required to determine eligibility for the FATOR R benefit; • Company registration and configuration for pró-labore (pro-labore/owner compensation) withdrawals; • Support for other departmental routines.

• Responsible for the process of registering a company (CNPJ), carrying out all necessary procedures for company incorporation end-to-end — from feasibility analysis to registration in the MAT — and conducting procedural analyses aimed at correcting and mitigating any inconsistencies or errors. • Manage company licensing processes, including migrations and contractual amendments; municipal tax registration; obtaining and issuing permits and operating licenses; requesting mandatory licenses; and authorizing issuance of invoices. Perform process analyses focused on correcting and mitigating potential errors or inconsistencies.

• Organize and participate in audits and verifications on state portals and related systems, including verification of general information; • Filing of ancillary obligations (DeSTDA, Sintegra, SPED Fiscal and related filings); • Registration and maintenance of company records within workflows; • Client communication and relationship management; • Responding to questions in group forums and Q&A channels; • Resolving state-level tax issues; • Preparing studies and conducting necessary training on state-related tax matters; • Organizing the team to ensure compliance with state routines and deadlines; • Monitoring changes in state tax legislation and other legal updates that impact routines; • Researching new technologies and implementing automation in departmental processes;