BGIS logo
BGIS

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness, and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.

Service Delivery Coordinator

Project ManagerProject ManagerFull TimeRemoteMid LevelTeam 5,001-10,000

Location

Canada

Posted

3 days ago

Salary

C$47.1K - C$58.9K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Service Delivery Coordinator

BGIS

Role Description The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services. Key Duties and Responsibilities - Manage work orders to completion in BGIS or client-based web application. - Facilitate alignment of client required services with contracts, schedules, and POs. - Schedule access for internal and external service providers with the facility when required. - Prepare weekly/monthly summaries of work order performance for internal and external service providers. - Follow up with internal and external service providers to ensure all SLA’s are achieved. - Create on demand work orders for service delivery. - Ensure client required supporting documentation for quote and invoice submissions are provided. - Review and submit all estimates to the required approver(s) following client quote process. - Review of 3rd party invoices. - Support accruals. - Submit PO requests. - Generate required data for SLA Scorecard. - Report Intelex incidents. - Submit Comply Works requests. - Other duties as assigned. Innovation - Advise management team of issues, concerns or noncompliance to standards. - Review internal and external reports and provide operational recommendations. - Identifies opportunities for possible efficiency and/or simplification of processes. Data Integrity - Adheres to processes and company standards. - Maintain a database of requests to meet reporting and analysis requirements. - Report Intelex incidents. Memorable Customer Experiences - Establish and maintain working relationships with Clients and service providers. - Review CSAT. Knowledge & Skills - Knowledge of financial management software. - High school completion plus a specialized technical or business course. - Excellent interpersonal skills. - Strong customer-oriented skills. - Good communication skills (verbal/written). - Ability to multitask. - Analytical and problem-solving skills. - Ability to work independently. - Good computer skills, Maximo and Oracle, an asset. - Minimum of 1 year of relevant job experience. Licenses and/or Professional Accreditation - N/A Salary This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. Diversity and Inclusion At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! Hiring Process Transparency We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. Equal Opportunity Employer BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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