• Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Solutions Engineering professionals. • Manage the team using Scrum methodology. • Strategize offerings and plans to drive better service delivery adoption. • Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders. • Drive product adoption and contribute to customer retention and growth. • Own and design complex tools and solutions. • Identify trends and review data for informed decisions regarding tooling and process improvements. • Represent the Professional Services team in strategic meetings. • Provide a trusted technical bridge between JumpCloud and our customers.

Role Description The Marketing team connects the world to lifelong transformative learning and shapes global conversations on the future of education and work. As a Senior SEO Manager, you will contribute to organic growth by increasing Coursera’s visibility across search engines, AI-powered search experiences, and emerging discovery platforms. You will own and evolve SEO strategy for key areas of Coursera’s platform, collaborating with cross-functional teams to improve discoverability, engagement, and conversion throughout the learner journey. You will act as an SEO subject matter expert, partnering across Marketing, Product, Engineering, and Content to influence strategy and execution. This role requires a balance of strategic thinking and hands-on execution, with an emphasis on scaling impact through content, technical improvements, and cross-functional collaboration. Responsibilities - Define and execute SEO and organic discovery strategies across web, AI search, and emerging platforms for key areas of the Coursera platform. - Prioritize and execute SEO roadmap, driving content, technical, and programmatic SEO initiatives with measurable impact. - Partner with the SEO Content team, organic social, and paid media to optimize and scale discovery, aligned to user intent and business goals. - Act as an SEO subject matter expert, partnering with cross-functional teams to drive adoption of best practices across marketing, product, and content work-streams. - Lead technical SEO initiatives (indexing, site performance, structured data, crawl optimization) and measure impact, partner with Product and Engineering teams to incorporate SEO into platform development, site architecture, and user experience. - Establish reporting to track visibility, traffic, engagement, and conversion, and communicate insights to stakeholders. Qualifications - 7+ years of experience managing SEO programs in-house for large-scale websites, marketplaces, or platforms. - Experience leading technical SEO initiatives in partnership with engineering teams. - Experience using SEO & data platforms (e.g., Google Search Console, Screaming Frog, Ahrefs, Semrush, Looker, Tableau, Google Analytics) to analyze performance and identify opportunities. - Demonstrated history of influencing cross-functional stakeholders and driving measurable impact through SEO initiatives. Preferred Qualifications - Experience optimizing for additional discovery surfaces beyond web search (e.g., app stores, social platforms, or marketplaces). - Experience using AI-driven search tools and methods for analysis and optimization (e.g.: Profound, Promptwatch). - Experience driving SEO strategies for large content catalogs or programmatic page generation. - Experience optimizing international or multi-language websites, including localization strategy and regional search considerations. - Experience partnering with product, content, or growth teams to integrate SEO into roadmaps and workflows. - Experience using data tools or languages (e.g., SQL, Python, BI tools) to support analysis and experimentation. Benefits - Competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. - Comprehensive health and wellness benefits. - Bonus and RSU equity programs. - Global perks designed to help you grow and thrive wherever you are. Company Description Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms.

Role Description Tsunami Tsolutions is seeking a Quality & Continuous Improvement Manager to lead our Quality Management System while driving operational excellence across both our internal operations and customer engagements. This role combines traditional Quality Management responsibilities with business process improvement leadership. Approximately half of the role focuses on maintaining and advancing our AS9100-certified Quality Management System, while the other half focuses on identifying, facilitating, and implementing business process improvements using Lean, Six Sigma, Value Stream Mapping, and related methodologies. The ideal candidate is equally comfortable facilitating an AS9100 audit, leading a value stream mapping workshop, coaching employees on process improvement techniques, and helping customers identify opportunities to improve performance. This is a highly visible role that works across all areas of the business and has the opportunity to influence both company operations and customer success. NOTE: This position requires access to technologies and hardware subject to US national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. NO Company Sponsorship offered. Qualifications - Experience working within an ISO 9001, AS9100, or similar Quality Management System environment. - Experience leading process improvement initiatives. - Demonstrated understanding of Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, or similar methodologies. - Strong facilitation and workshop leadership skills. - Experience analyzing business processes and identifying improvement opportunities. - Ability to influence and collaborate across multiple functional areas. - Strong written, verbal, presentation, and training skills. - Strong critical thinking, systems thinking, and problem-solving abilities. - Ability to work independently while managing multiple priorities. - Comfortable engaging with employees, leadership teams, customers, and auditors. Requirements - Serve as the designated AS9100 Management Representative. - Represent Quality within the Operations Leadership Group (OLG). - Maintain and continually improve the company's Quality Management System (QMS). - Ensure ongoing compliance with AS9100 and customer-specific quality requirements. - Monitor QMS effectiveness through metrics, audits, corrective actions, and management reviews. - Own and oversee Quality processes including NCRs, CARs, Root Cause Analysis, and continual improvement activities. - Serve as the internal Quality subject matter expert and advisor. - Plan, coordinate, and facilitate internal audits. - Lead external audits including AS9100 certification audits and customer audits. - Track findings and corrective actions through closure. - Prepare audit reports and communicate results to leadership. - Ensure organizational readiness for customer and certification audits. - Lead business process improvement initiatives across the organization. - Facilitate Value Stream Mapping (VSM) workshops and process reviews. - Identify waste, bottlenecks, inefficiencies, and opportunities for improvement. - Apply Lean, Six Sigma, Kaizen, Root Cause Analysis, and other improvement methodologies. - Establish and track process performance metrics and improvement initiatives. - Partner with functional leaders to prioritize and execute improvement projects. - Develop sustainable systems for measuring and improving organizational performance. - Support customer engagements involving process improvement, operational excellence, and business transformation. - Facilitate customer workshops focused on process assessment and improvement opportunities. - Conduct current-state and future-state process mapping. - Identify opportunities for efficiency gains, risk reduction, quality improvement, and cost savings. - Assist customers in developing improvement roadmaps and implementation strategies. - Serve as a trusted advisor on process improvement methodologies and best practices. - Develop and deliver training on Lean, Six Sigma, process improvement, and problem-solving methodologies. - Mentor employees in continuous improvement techniques. - Help establish a culture of continual advancement and operational excellence. - Support the development of internal process improvement champions. - Lead or facilitate cross-functional improvement events as needed. - Own and manage the Management Review process. - Facilitate quarterly Management Review meetings. - Prepare Quality and operational performance metrics. - Own and manage document control systems and processes. - Oversee the Quality Management System document repository and supporting workflows. Benefits - Maintain a healthy and effective Quality Management System. - Successfully lead internal and external audits. - Identify and implement measurable operational improvements. - Develop process improvement capabilities within the organization. - Support customers in achieving meaningful business outcomes. - Build a culture focused on continual advancement, efficiency, and operational excellence. Company Description At Tsunami, we help organizations improve performance through technology, process improvement, and business transformation. This role offers a unique opportunity to influence both internal operations and customer success while developing expertise across Quality, Operational Excellence, and Consulting. If you enjoy solving complex business problems, facilitating meaningful change, and helping organizations continuously improve, we encourage you to apply.

Role Description At Convera, we believe the best client outcomes come from the combination of great people and intuitive platforms. We’re hiring a Portfolio Manager to manage and grow a portfolio of top-tier upper small business clients by delivering a service experience that blends human insight with self-service capability. This is a role for someone 4+ years into a B2B sales or account management career, ready to step up into full portfolio ownership and make a tangible impact on client success. Why this role matters: - The foreign exchange and international payments landscape is fast-moving and high stakes. - Our clients rely on their Portfolio Manager to help navigate complexity, combining the right technology with expert guidance to deliver the best outcomes for their business. - This is not a customer service role; it’s end-to-end ownership and real commercial impact. What you’ll be doing: - Own and grow a portfolio of high-value B2B clients, building strong relationships with key decision-makers. - Drive revenue and retention by proactively identifying opportunities and expanding client value. - Deliver tailored solutions across FX, international payments, and risk management. - Enable clients to maximize Convera’s platform, combining self-service with expert support where it matters. - Execute a disciplined commercial playbook, balancing proactive outreach, pipeline development, and relationship management. - Support our Business Development team through early engagement with new clients. Qualifications - 4+ years’ experience in B2B sales & account management. - Strong track record of growing client relationships. - Commercially driven and comfortable working to targets. - Strong communication and stakeholder influence skills. - Experience in financial services, FX or payments is a major plus. Requirements - 4+ years B2B account management / B2B sales experience. - 2+ years’ experience in cross-border payments including customer buying needs and typical ICPs and stakeholders in accounts. - Demonstrated experience owning a book of business with revenue/quota responsibility. - Experience with CRM systems (e.g. Salesforce, Gong, HubSpot, etc.) and other sales enablement and AI tools. - Tech-savvy with a passion for leveraging digital tools to enhance performance. Benefits - Clear pathway into corporate account management, sales leadership or specialist roles, supported by structured training and ongoing development. - Opportunity to take ownership of meaningful client relationships early, with real accountability for outcomes. - High-performance, well-supported team where success is recognized. - Tools, coaching, and autonomy to grow your career at pace.