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Innovation in Revenue Cycle Management
Customer Service Associate
Location
United States
Posted
3 days ago
Salary
$17 - $18 / hour
Seniority
Mid Level
Job Description
Customer Service Associate
Ensemble Health Partners
• Handle the incoming calls from patients for Customer Service. • Perform all customer service duties focusing on managing the resolution of the phone call and all written and documented communication. • Answer patient questions regarding statements. • Post guarantor payments. • Set up payment plans within policies. • Research and resolve issues with accounts identified by patients. • Reach out to appropriate departments to resolve requests made by patients. • Connect patients with financial counseling department for charity screening. • Communicate patient balances. • Meet collection goals as set by department and provide excellent customer service for all patients.
Job Requirements
- Customer Service and Call Center experience preferred.
- 1-2 years’ experience in healthcare industry preferred.
- Minimum Education: High School Diploma or GED.
- Certifications: CRCR within 9 months of hire.
- Inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence).
- Experience in physician and hospital operations.
- Compliance and provider relations.
- Critical Thinking.
- Problem Resolution.
- Ability to work effectively in a remote environment with access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS.
Benefits
- We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Professional development opportunities.
- Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
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