Solve Package Management Permanently
Partner Support Specialist
Location
Texas
Posted
3 days ago
Salary
$19 / hour
Seniority
Senior
Job Description
Partner Support Specialist
Fetch đŚ
⢠Assist 1099 service partners with onboarding and account management. ⢠Monitor service dashboards and proactively reach out for real-time support. ⢠Respond to delivery partner inquiries on Gladly via phone, e-mail, and text. ⢠Cross-reference internal data to make decisions on 1099 account status. ⢠Relay operational issues with local warehouse teams and operations managers. ⢠Troubleshoot technical problems and deliver clear outcomes and solutions. ⢠Prioritize tasks in a fast-paced and high pressure environment. ⢠Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole. ⢠Communicate with a professional and friendly tone. ⢠A passion for creating an amazing customer experience
Job Requirements
- Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
- Strong critical thinking skills to resolve potentially difficult situations
- Strong analytical, listening, writing, and oral skills in English
- Ability to learn web-based user support applications quickly
- Dependable and punctual with time management skills
- Flexible schedule, willing to work weekends
- High level of comfort and familiarity with smartphone applications (iOS and Android)
- Undergraduate or equivalent degree preferred
- Spanish/Bilingual is a plus
Benefits
- Competitive Pay â Earn a solid wage for the hard work you put in every day
- Health Benefits That Matter â Medical, Dental, and Vision coverage to keep you feeling your best
- Financial Support â 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
- Paid Time Off (PTO) â Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
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