Helping companies be ready for all their benefits needs, today and tomorrow.
Director, Service Delivery
Location
United States
Posted
1 day ago
Salary
$5,000K - $8,000K / year
Seniority
Lead
Job Description
Director, Service Delivery
bswift
• Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR). • Directly manage client relationships, ensuring delivery quality, timeliness, and overall client satisfaction. • Own client project plans, governance structures, and stewardship activities. • Organize and lead regular client meetings to ensure excellent customer service and alignment on goals. • Maintain contractual compliance and manage client financials, including renewals and revenue stewardship. • Stay current on bswift products, services, and enhancements to effectively advise clients. • Directly manage, coach, and develop a team of service delivery professionals. • Hire, develop, and retain team members who reflect bswift’s core values. • Provide ongoing performance feedback, people management, and career development coaching. • Deliver day-to-day guidance and support to the service delivery team. • Foster a high-performing, accountable, and collaborative team culture. • Forecast and manage staffing levels and associated expenses for the assigned book of business. • Drive efficiency through the creation, refinement, and adherence to standard operating procedures. • Promote automation, continuous improvement, and constructive challenge of the status quo to improve service delivery outcomes. • Support the rollout of new technology and services to clients in partnership with Product and Technology teams. • Coordinate business strategy and execution with bswift leadership and cross-functional partners.
Job Requirements
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
- 8–12+ years of experience in benefits administration and/or benefits implementation within a benefits administration or HR technology environment.
- 8+ years of direct client relationship management experience in benefits administration.
- Significant health & welfare client relationship management experience, including consulting clients on new benefit strategies.
- Proven experience leading and owning client renewals.
- 5+ years of people management experience, including direct leadership, coaching, and development of teams.
- Detailed knowledge of employee benefits and benefits administration technology solutions.
- Leadership style that reflects and reinforces bswift’s core values of Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work.
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Role Description Vote Rev and Vote Rev Action Fund are hiring a Director, Organizing and Partnerships to lead the deployment of two proven, scalable relational mobilization tactics, site-based vote tripling and site-based relational postcards, in coordination with allied movement organizations. Reporting to the Executive Leadership Team, this Director will be the operational lead on our partner and canvass relationships — managing high-stakes relationships with progressive organizations and paid canvass firms, ensuring fidelity to program design, and driving quality at scale. You'll work day-to-day with the Director of Programs and senior staff across our partner network. Success in this role means: - Thousands of canvassers implementing these tactics with high fidelity. - Millions of voter contacts generated. - Thousands of additional votes moved in key geographies. Qualifications - 8+ years overseeing scaled organizing programs, including at least one cycle implementing relational organizing tactics. - A research mindset — eagerness to collaborate with researchers, incorporate findings into program design, and adapt quickly based on evidence. - Enthusiasm about providing progressive organizations and paid canvass firms with end-to-end support on how to implement tactics according to best practices. Requirements - Minimum 8 years in organizing, at Democratic political campaigns or movement organizations. - Demonstrated ability to drive strategic conversations with senior stakeholders at campaigns, committees, and state tables. - Multiple cycles vetting, contracting with, and overseeing paid canvass firms running large-scale programs. - Experience managing budgets and scaling programs with complex logistics. - Proactive, clear communicator who bridges gaps across diverse stakeholder groups. - Available 10am–6pm ET core hours; flexibility required as Election Day approaches. - Ability to travel to program sites up to 40% of the time (all travel costs covered). Benefits - $135,992 annualized salary. - Generous medical, dental, and vision coverage. - Paid time off for all federal holidays and PTO accrued at a rate of 1.5 days per month. - 5 days of sick leave. Application Instructions Submit your application by July 1, 2026. The application includes: - Basic personal information and eligibility questions. - Three short essay responses. - A resume upload. Hiring Process - Application Deadline - July 1. - Phone Interviews - July 6 - July 10. - Final Interviews via Zoom - July 13 - July 20. - Reference Checks and Offers - Late July. - Start Date - August 3.
Director, Data Strategy – Insight
Group 1001We are a financial services enterprise creating useful and intuitive solutions and products for everyone.
• Translate Gainbridge's strategy into prioritized data problems • Turn data and models into narratives impacting decisions • Drive insight into actual workflows and moments of decision • Shape and qualify AI applications in the organization • Co-own use cases with data and engineering teams
Director, PAM Solutions
KeyData CyberKeyData Associates is a leading provider of identity security services, helping businesses navigate the complex challenges of protecting critical information. Founded with a commit
Role Description We are currently looking for a Director, PAM Solutions to join KeyData’s Delivery Services team! If you're passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role is for you! What You’ll Do: - Working directly with clients and the KeyData team in a multi-disciplined team structure, designing and implementing digital identity solutions across a variety of vendor products: CyberArk, BeyondTrust, etc. - Leading client engagements and providing subject matter expertise to clients and engagement teams. - Developing deep working relationships with Senior Executives across the account teams and clients. - Understanding the business direction of companies and creating optimized digital identity architectures to meet their business needs. - Assisting KeyData Leadership in business development activities such as client proposals, thought leadership and participation at industry events. - Building knowledge capital through research and development and leveraging industry insights to deliver best of breed expertise to clients. - Helping grow KeyData’s security practice across North America through thought leadership and entrepreneurialism. Qualifications - Minimum 5 years of experience in at least two or more of the following digital identity vendor technologies: CyberArk, BeyondTrust, etc. - Additional experience with the following technologies is an asset: SailPoint, Okta, ForgeRock, Microsoft Azure, Transmit Security, Saviynt and PingIdentity. - 5+ years of experience in consulting digital identity solutions across various industries working with C-level clients. - Experience in driving sales initiatives, including identifying opportunities, cultivating client relationships, and effectively communicating the value proposition of digital identity solutions to drive revenue growth. - 10+ years of experience with configuration and implementation of customer or enterprise digital identity solutions including: - Design and develop automated provisioning and reconciliation of IT resources. - Request-based application and resource provisioning. - RBAC authentication to entitled applications and resources. - Role based resolution of approvers for request approval flows. - Single Sign-on. - Security certifications (e.g. CISSP), as well as vendor or Cloud certifications considered a strong asset. - Bachelor degree in a technical field (e.g. Computer Science, CIS, MIS, Engineering). Benefits - At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. - We offer extensive opportunities to advance your career through leading digital identity projects across North America. - Our culture is built on respect, inclusion, and equal opportunity for everyone. Accessibility & Accommodations If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition, and we will make all reasonable efforts to accommodate your request. Fraud Prevention & Identity Verification We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third-party service providers as part of our standard application screening process. BrightHire technology is used during the preliminary interview stage for recording, transcription, and candidate evaluation as part of our hiring process. Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.
Director – Global Customer Training
RevalizeIdea-to-cash solutions that help drive revenue at thousands of organizations around the world.
• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services • Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles • Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction • Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content • Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough • Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders • Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development • Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite • Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity • Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input • Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities


