Revalize

• Drive an excellent post-sales experience for assigned accounts, focusing on product adoption, customer retention, and growth initiatives. • Manage a high-volume portfolio of accounts, maintaining accurate customer records and forecasts in Salesforce. • Coordinate and process renewal proposals promptly, ensuring price increase targets and retention goals are met. • Monitor account health, proactively identify churn risks, and implement mitigation strategies in collaboration with internal teams. • Respond quickly to customer inquiries and escalations, ensuring timely and effective resolution to maintain customer satisfaction. • Partner closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer experience. • Analyze customer usage data to identify upsell or cross-sell opportunities and collaborate with Sales to drive growth. • Participate in customer nurture campaigns and advocate for Revalize solutions, effectively handling objections and reinforcing product value. • Gather and share customer feedback with internal stakeholders to inform product development and process improvements. • Use AI and automation tools intentionally to improve how work gets done — identifying repeatable use cases, enhancing output quality, and continuing to drive business outcomes as tools evolve.

• Lead cross-functional project teams to deliver critical product launches on time and within scope, ensuring alignment with strategic objectives • Develop and manage detailed project plans, schedules, and budgets, proactively mitigating risks and dependencies • Coordinate activities across Product, Marketing, Sales, and Operations to ensure seamless go-to-market execution and adoption • Communicate project status, milestones, and outcomes effectively to senior leadership and stakeholders, fostering transparency and accountability • Leverage AI-powered project management tools and data-driven insights to forecast risks, streamline workflows, and enhance decision-making • Drive post-launch evaluations and continuous improvement initiatives to maximize customer and business impact

• Evolve and maintain brand identity across Revalize’s portfolio, ensuring consistency, scalability, and a compelling visual perspective across all marketing touchpoints. • Design assets for campaigns, social media, web, and events, covering digital promotions, content marketing materials, and event branding. • Own production workflows and scalable design systems by coordinating with agency partners, upholding quality standards, and maintaining templates, style guides, and brand toolkits that enable self-service across marketing teams. • Support video content by contributing creative direction, visual narratives, and light motion graphics in collaboration with internal teams or agency partners. • Contribute to the design of webpages and campaign microsites, providing creative input aligned with brand standards to support engagement and conversion. • Collaborate cross-functionally with Brand, Product Marketing, Events, and Demand Generation teams to translate complex product concepts into clear, compelling visuals and deliver impactful creative across channels.

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values • Provide support for incoming queries and issues related to the company's proprietary software solutions • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved • Adhere to established customer service and documentation standards • Solve and respond to first-level support requests and escalate issues as required • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

• Drive the evolution of flagship solutions for the Food Equipment Services industry • Translate strategic product vision into outcome-driven roadmaps • Partner with Engineering to deliver measurable impact • Lead customer discovery through interviews and data analysis • Own roadmap outcomes and release strategies • Identify and validate AI improvement opportunities

• Provide superior software support to Revalize clients • Resolve technical and functional issues for customers • Communicate directly with customers in a professional manner • Contribute to the improvement of knowledgebase articles and functional documentation

• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K) • Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal • Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions • Ensure Price Increase targets are met • Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback • Manage inbound customer inquiries relating to their account • Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone. • Support customer nurture activities and campaigns in partnership with Marketing • Reply to customer survey responses & recommend the appropriate department to take action • Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

• Inspire, lead, and develop a high-performing global team of Implementation Consultants • Design and champion a scalable, standardized implementation methodology • Drive execution rigor by ensuring projects are delivered on time and within budget • Deliver impactful SaaS platform training in partnership with functional leaders • Oversee global resource planning to optimize utilization • Identify and implement process innovations • Track, forecast, and report on critical Professional Services KPIs • Collaborate cross-functionally with Sales, Customer Success, Product, and Operations • Build and maintain executive-level relationships with key customers • Harness AI-enabled tools and methodologies to scale implementation processes

Company Description Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. Revalize leads with an AI-forward mindset—using technology as a catalyst, not a compass. We’re shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity and accelerate the journey from idea to cash. Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg. Job Description The Senior Director of SaaS Implementations will lead a global team responsible for delivering world-class implementation services across Revalize’s suite of solutions, including PLM, CPQ, and CAD software. This role ensures scalable, standardized methodologies that drive customer success, accelerate time-to-value, and leverage AI-driven innovation to optimize delivery efficiency. The ideal candidate is a strategic leader who thrives in high-growth environments and is passionate about operational excellence and customer outcomes. Key Responsibilities - Inspire, lead, and develop a high-performing global team of Implementation Consultants, fostering a culture of excellence, innovation, and accountability. - Design and champion a scalable, standardized implementation methodology that ensures predictable, high-quality delivery across the entire Revalize product suite. - Drive execution rigor by ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction. - Deliver impactful SaaS platform training in partnership with functional leaders, empowering teams and customers to maximize value. - Oversee global resource planning to optimize utilization, balancing team capacity with evolving business demand. - Identify and implement process innovations that accelerate time-to-value, enhance delivery efficiency, and leverage automation where possible. - Track, forecast, and report on critical Professional Services KPIs, including billable utilization, time-to-value (TTV), and customer satisfaction (CSAT). - Collaborate cross-functionally with Sales, Customer Success, Product, and Operations to drive strategic initiatives that improve customer outcomes and fuel recurring revenue growth. - Build and maintain executive-level relationships with key customers, articulating product value and recommending high-impact use cases to expand platform adoption. - Harness AI-enabled tools and methodologies to scale implementation processes, optimize resource allocation, and enhance operational productivity. Qualifications - 10+ years of customer-facing SaaS implementation leadership experience, with a proven track record of success in high-growth environments. - 5+ years of experience leading global implementation or Professional Services organizations, driving operational excellence and customer success. - Demonstrated expertise in building and deploying standardized implementation frameworks at scale. - Proven ability to manage complex, cross-functional initiatives that enhance operational performance and deliver measurable customer outcomes. - Hands-on experience leveraging AI or automation to improve delivery efficiency and scalability. - Strong executive presence with exceptional communication skills and the ability to influence internal stakeholders and customer leadership teams. - Willingness and ability to travel approximately 10%, including quarterly trips to Europe. Preferences / Nice-to-Haves - Master’s degree in Business Administration, Information Systems, or a related field. - Experience with enterprise SaaS solutions in the manufacturing technology sector, particularly CPQ, PLM, or CAD platforms. - Change management expertise and familiarity with organizational transformation initiatives. - Background in data-driven decision-making, including advanced analytics and business intelligence tools. - Proficiency in AI-driven project management tools and emerging technologies that enhance implementation efficiency. - Multilingual capabilities or experience working in diverse, global environments. - PMP, PRINCE2, or similar project management certification. Competencies / Soft Skills - Strategic Thinking & Visionary Leadership - Adaptability and AI-Forward Mindset - Analytical and Data-Driven Decision Making - Cross-Functional Collaboration - Executive Communication & Influence - Change Management & Organizational Agility - Customer-Centric Mindset - Problem-Solving and Innovation Additional Information All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region. Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations, as required by law. The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program. This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.

• Beratung und Verkauf von PLM- und CPQ-Software • Akquise von Neukunden • Qualifizierung von Neukunden-Leads • Identifikation von Kundenanforderungen • Präsentation von passgenauen Lösungen • Begleitung und Durchführung von Demos • Full-Sales-Cycle-Management • Betreuung von Neukunden - sowohl telefonisch als auch vor Ort • Erkennen von Cross-Selling-, als auch Up-Selling-Potenzialen • Pflege der Vertriebsprojekte und Kundendaten im CRM • Aktive Nutzung weiterer IT-Tools zur Vertriebsunterstützung • Steuerung und Überwachung der Sales-Pipeline