Revalize

• Manage the project from kickoff to implementation and client acceptance. • Oversee the efforts of the required internal specialists / departments. • Develop, manage and execute the project plan. • Create and update project documentation for both internal and the client’s use. • Guide clients through the preparation of their IT infrastructure. • Manage communications between the client, Revalize and other project participants. • Manage multiple projects concurrently. • Regular and consistent access to a quiet work area to conduct business meetings over the telephone and/or video call • Communicate in German with clients and internal resources.

• Own and manage relationships with an assigned book of current Configure One customers • Drive renewals, expansions, and upsell opportunities to consistently grow ARR • Understand customer business goals and align Configure One capabilities to deliver measurable value • Identify expansion use cases across licenses, modules, services, and add-ons • Deliver product demonstrations and business value presentations via web and occasional in-person meetings • Serve as the primary commercial point of contact, coordinating with Customer Success, Professional Services, and Support • Manage forecast accuracy and pipeline hygiene within your customer portfolio • Proactively mitigate churn risk and address objections related to value, adoption, and ROI • Consistently meet or exceed quota for renewal and expansion bookings • Use AI and automation tools intentionally to improve how work gets done — identifying repeatable use cases, enhancing output quality, and continuing to drive business outcomes as tools evolve

Role Description Als Account Manager (m/w/d) bei uns erwarten dich folgende Aufgaben: - Beratung und Verkauf von PLM- und CPQ-Software - Betreuung, Aufbau und Weiterentwicklung von Bestandskunden - Identifikation von Kundenanforderungen - Präsentation von passgenauen Lösungen - Organisation von Demos - Full-Sales-Cycle-Management - Erkennen von Cross-Selling-, als auch Up-Selling-Potenzialen - Pflege der Vertriebsprojekte und Kundendaten im aktuell eingesetzten CRM, sowie aktive Nutzung weiterer IT-Tools zur Vertriebsunterstützung - Steuerung und Überwachung der Sales-Pipeline - Setzt KI- und Automatisierungstools gezielt ein, um Arbeitsabläufe zu verbessern, wiederkehrende Anwendungsfälle zu erkennen und Ergebnisse kontinuierlich zu optimieren. Qualifications - Umfassende Erfahrungen im B2B-Vertrieb von komplexen Lösungen - idealerweise in der Softwarebranche - Deutsch auf muttersprachlichem Niveau und sehr gute Englischkenntnisse - Ausgeprägte Kommunikations- und Verhandlungsfähigkeiten - Schnelle Auffassungsgabe und hohe Lösungsorientierung - Bereitschaft eigenverantwortlich zu agieren - Spaß am direkten vor-Ort Kontakt mit unseren Kunden (Reisetätigkeit bis zu 30 %) Requirements - Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. - Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

• Advising on and selling PLM and CPQ software • Prospecting and acquiring new customers • Qualifying new customer leads • Identifying customer requirements • Presenting tailored solutions • Conducting and supporting product demos • Full sales-cycle management • Managing new customers both remotely and on-site • Identifying cross-selling and up-selling opportunities • Maintaining sales opportunities and customer data in the CRM • Actively using additional IT tools to support sales • Managing and monitoring the sales pipeline • Intentionally leveraging AI and automation tools to improve workflows, identify recurring use cases, and continuously optimize results.

• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services • Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles • Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction • Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content • Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough • Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders • Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development • Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite • Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity • Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input • Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities

• Develop and own a comprehensive content marketing strategy and editorial calendar aligned with company goals, buyer personas, and key channels. • Own hands-on development of high-quality content across formats and channels, leveraging AI tools to improve efficiency, optimize SEO/GEO/AEO, and maximize discoverability. • Collaborate with cross-functional marketing teams, including demand generation, events, and product marketing, to ensure cohesive brand messaging. • Monitor content performance using KPIs and analytics, delivering actionable insights for continuous improvement. • Lead and mentor a team of copywriters and agency partners, while overseeing content governance, workflows, and operations for consistency and scalability.

• Drive the evolution of two flagship solutions serving the Food Equipment Services (FES) industry • Translate company and portfolio strategy into clear product objectives and outcome-driven roadmaps • Lead customer discovery through interviews, research, data analysis, and market assessment • Define value hypotheses and success metrics • Own roadmap outcomes and release strategies • Resolve cross-functional trade-offs related to scope, sequencing, and go-to-market readiness • Identify and validate opportunities where AI improves quoting, pricing, configuration, and design workflows • Collaborate with Product Marketing and Sales to articulate customer and business value • Define and track KPIs related to adoption, customer satisfaction, and business impact

• Lead cross-functional project teams to deliver critical product launches on time and within scope, ensuring alignment with strategic objectives. • Develop and manage detailed project plans, schedules, and budgets, proactively mitigating risks and dependencies. • Coordinate activities across Product, Marketing, Sales, and Operations to ensure seamless go-to-market execution and adoption. • Communicate project status, milestones, and outcomes effectively to senior leadership and stakeholders, fostering transparency and accountability. • Leverage AI-powered project management tools and data-driven insights to forecast risks, streamline workflows, and enhance decision-making. • Drive post-launch evaluations and continuous improvement initiatives to maximize customer and business impact.

• Contribute to the Professional Services team by providing excellent customer service and support • Execute on project implementations • Review, analyze, and evaluate customer business requirements and solution objectives • Engage AI in daily activities • Participates in ongoing implementation team decisions and internal projects • Writes detailed steps required to develop or modify applications • Lead implementation specific activities and conduct meetings with new and existing customers • Input issues and case data into customer facing and internal issue tracking applications • Work with other Professional Services team members to support customer needs • Communicate with internal Product Development team members for technical support needs

• Drive an excellent post-sales experience for assigned accounts, focusing on product adoption, customer retention, and growth initiatives. • Manage a high-volume portfolio of accounts, maintaining accurate customer records and forecasts in Salesforce. • Coordinate and process renewal proposals promptly, ensuring price increase targets and retention goals are met. • Monitor account health, proactively identify churn risks, and implement mitigation strategies in collaboration with internal teams. • Respond quickly to customer inquiries and escalations, ensuring timely and effective resolution to maintain customer satisfaction. • Partner closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer experience. • Analyze customer usage data to identify upsell or cross-sell opportunities and collaborate with Sales to drive growth. • Participate in customer nurture campaigns and advocate for Revalize solutions, effectively handling objections and reinforcing product value. • Gather and share customer feedback with internal stakeholders to inform product development and process improvements. • Use AI and automation tools intentionally to improve how work gets done — identifying repeatable use cases, enhancing output quality, and continuing to drive business outcomes as tools evolve.