• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services • Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles • Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction • Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content • Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough • Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders • Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development • Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite • Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity • Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input • Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities

Role Description Responsible for supporting the activities of the Statewide Family Engagement Center grant including grant implementation, partnership development, program coordination, staff support, and evaluation activities. This position collaborates with staff to ensure successful execution of SFEC goals, deliverables, and family engagement initiatives and other competitive nongovernmental grants. Qualifications - A Bachelor's degree is required. A Master’s degree is preferred. - Prior experience expected in community action, school/family leadership, advocacy for underserved populations, promotion of initiatives, grant reporting, and program management. - Familiarity and comfort with targeted unserved neighborhoods and communities in need of outreach is essential. - Excellent project management, community motivation, oral and written communication, and problem-solving skills are required. - Ability to balance multiple projects and deadlines. - Computer, software, and record-keeping skills are required. - Ability to work effectively and motivate school personnel, family members, community leaders, and the general public. - Strong self-discipline and motivation. Requirements - Work is performed in a variety of settings. - Ability to attend events in person and manage stressful situations. - Evening and weekend work is required occasionally as is travel within the state of Indiana. Benefits - Must develop competencies and an understanding of the Dual Capacity-Building Framework for Family-School Partnerships model. - Will receive additional training based on areas of developmental need. Key Areas of Accountability - Grant Management - Monitors timelines and progress on objectives of Statewide Family Engagement grant. - Assures the provision of training to targeted groups. - Monitors data collection procedures for grant reporting. - Contributes to annual and interim progress reports. - Network Development - Fosters meaningful engagement in the project at the LEA level. - Manages the membership of the Advisory Committee. - Facilitates asset mapping of community resources. - Maintains state and national connections. - Contributes to website content. - Coordinate bilingual services. - Professional Development and Event Planning - Schedules and facilitates professional development with contractors. - Collaborates to host family engagement conferences and events. - Tracks professional development provided at school sites. - Manage the youth development and fundraising activities in grants. - Research and Administration - Promotes models of effectiveness related to family engagement. - Collaboratively participates in the preparation and dissemination of newsletters and other communications. - Collaborates with the Business Director and Executive Secretary to complete financial, clerical and promotional activities. - Maintains systems of accountability for partner LEA performance. Characteristics, Skills and Abilities - Cultural Awareness & Responsiveness: Recognizes, understands, and appropriately responds to the diverse cultural backgrounds and experiences of individuals and groups. - Teamwork: Works effectively with teams, work groups, or those outside formal lines of authority in order to accomplish assignments or goals; takes action that respects the needs and contributions of others. - Planning and Organization: Establishes a course of action for himself or herself in order to accomplish assignments or goals. - Judgment: Develops alternative courses of action and makes decisions that are based on logical assumptions and that reflect factual information. - Effective Communication: Expresses ideas and conveys information clearly and effectively in one-on-one or group situations. - Problem Solving: Secures relevant information, compares and contrasts data from a number of different sources, identifies key issues and their relationships as well as their impact on situations or problems; determines alternative courses of action that will have a positive effect.

• Director of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs. • The Director of IT directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. • This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations. • Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). • Manage company-wide IT operations across all program locations. • Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning. • Manage Microsoft 365 administration and identity and access management. • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms. • Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans. • Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap.

• Lead business operations across multiple countries. • Manage and develop a team of Business Operations Partners. • Oversee office setup, entity incorporation, and market launches. • Oversee payroll implementation and local operational requirements. • Manage external vendors and service providers. • Support recruiting operations, recruiter onboarding, and hiring activities. • Plan and execute company events, offsites, and operational logistics. • Track key initiatives and ensure actions are completed on time. • Improve processes where needed to increase speed and reliability.