• Own product areas from discovery through requirements definition, development, launch, adoption, and ongoing improvement • Develop a strong understanding of customer workflows, user pain points, competitive expectations, and business priorities • Translate customer feedback, stakeholder input, usage data, and support trends into clear product requirements and prioritized backlog items • Write detailed product requirements, user stories, acceptance criteria, and release notes for engineering, QA, support, and go-to-market teams • Partner with engineering and QA to ensure features are delivered with high quality, clear scope, and strong attention to detail • Work with design and engineering to improve user experience, workflow clarity, navigation, reporting, administrative workflows, and other customer-facing product areas • Manage backlog priorities, sprint readiness, release readiness, and stakeholder communication • Collaborate with product marketing, sales, enablement, and support to prepare internal enablement and customer-facing launch materials

• Drive results - develop, enhance and maintain the auto product in assigned states; methodically set rate levels, customize franchise products, inform underwriting decisions, manage state idiosyncrasy, and pursue project timelines to achieve profitable growth • Analyze performance - develop reporting and maintain awareness of key performance indicators as they develop in assigned states, escalating concerns and recommending adjustments as required; provide and socialize analytical expertise across the broader state management team • Navigate the competitive landscape - understand emerging market trends, competitor products, customer needs, and regulatory requirements • Manage external relationships - manage relationships with Departments of Insurance and other stakeholders during filings, market conduct exams, and as we refine and advance our insurance products • Collaborate across organization - establish relationships with marketing, claims, underwriting, and distribution teams to ensure productive outcomes for those functions within assigned markets; keep key stakeholders informed regarding status of notable initiatives

• Maintain product backlogs and represent the customer view. • Prioritize to maximize customer value. • Be the spokesman of your squad, eg. in PI Planning and to customers. • Contribute to continuous improvement of agile processes. • Work in a team of specialists where everyone helps each other in an open and trusting manner.

• Own and maintain a well-groomed, prioritized backlog for the Case & Notifications teams, ensuring stories are always ready for the next sprint. • Write clear, detailed user stories, acceptance criteria, and edge-case definitions that give engineers everything they need to build with confidence. • Partner with engineering leads to sequence work in a way that manages dependencies, reduces risk, and maximizes delivery throughput. • Track sprint-level commitments, flag blockers early, and drive resolution so that sprint goals are consistently met. • Receive prioritized product direction from Product Management and translate it into granular, implementation-ready requirements. • Facilitate regular refinement sessions with engineers to surface technical questions and close ambiguity before work begins. • Maintain traceability between high-level product goals and individual tickets so the team always understands the "why" behind each piece of work. • Document decisions, assumptions, and out-of-scope items to prevent scope creep and reduce rework. • Facilitate and participate in sprint ceremonies - planning, daily stand-up, review, and retrospective - ensuring they are efficient and outcome-focused. • Monitor sprint health in real time and proactively manage scope adjustments when unexpected complexity or blockers arise. • Ensure shipped features meet the acceptance criteria defined at story creation. • Act as the day-to-day point of contact between the Case & Notifications teams and adjacent teams - including Customer Success, Operations, and other teams. • Attend and contribute to broader product planning forums, representing the execution perspective of the squad. • Define and track squad-level delivery metrics (cycle time, defect escape rate, sprint goal achievement) and use them to drive targeted improvements.