• Supports the development and submission of strategic proposal opportunities for state agencies, districts, and other prospective customers. • Coordinates proposal schedules, work plans, milestones, and internal review processes to ensure timely completion of proposal deliverables. • Reviews solicitation documents, identifies proposal requirements, and assists in the development of proposal outlines, compliance matrices, and submission plans. • Reads and understands RFPs and other forms of competitive opportunities from clients and prospective clients. • Maintains proposal action item lists and follows up to ensure assignments are completed and deadlines are met. • Works with the Sr. Director of RFPs and subject matter experts to gather, organize, and develop proposal content. • Assists with proposal writing, editing, proofreading, and formatting to ensure consistency, compliance, accuracy, and quality throughout the proposal lifecycle. • Organizes proposal content and information in the format requested in solicitations and in accordance with company standards. • Coordinates with internal stakeholders across Sales, Product, Marketing, Finance, Customer Success, Legal, and other departments to collect proposal inputs and supporting documentation. • Supports cross-functional collaboration through the use of project management software and data analysis tools. • Arranges delivery and submission of proposals. • Maintains electronic files, proposal content, status trackers, submission records, and supporting documentation related to Public Policy and RFP activities. • Identifies contracting opportunities and participates in the screening and prioritization process for bid/no-bid decisions. • Supports special projects and strategic initiatives as assigned. • Provides administrative support for Legal activities that support customer contracting, vendor onboarding, and proposal processes. • Assists with the collection, organization, tracking, and maintenance of legal, contractual, and company records, files, trackers, and supporting documentation. • Assists with coordination of internal stakeholders to gather information and support documentation requests as needed. • Supports special projects and other administrative activities as assigned.

• Help reach more people by promoting online programs • Provide excellent virtual customer support • Facilitate workshops and meet with participants 1-on-1 • Guide participants through the setup and navigation of apps • Execute targeted digital outreach campaigns

• Own your queue end-to-end: respond to member inquiries within a 1-business-day SLA, keep cases moving, and provide weekly updates • Resolve eligibility issues: work directly with carriers and vendors to fix situations where a covered benefit isn't being honored • Review bills and claims for accuracy • Answer benefits coverage questions • Navigate carrier escalations • Handle app and access issues • Be fluent in the platform • Contribute to how we get better

• Work with editorial and marketing teams to launch new products, including market seeding, post-webinar data compilation, and targeted research • Collaborate with the Market Development team to create strategic, actionable, data-driven insights for effective marketing and sales plans within Inside Sales • Identify gaps in market research and data mine as needed • Update Salesforce post-webinar including Contact records, Course records, and Account records • Create post-event tasks for the sales team and communicate intelligence to reps and managers