• Own your queue end-to-end: respond to member inquiries within a 1-business-day SLA, keep cases moving, and provide weekly updates • Resolve eligibility issues: work directly with carriers and vendors to fix situations where a covered benefit isn't being honored • Review bills and claims for accuracy • Answer benefits coverage questions • Navigate carrier escalations • Handle app and access issues • Be fluent in the platform • Contribute to how we get better

• Support live odds management during events under supervision. • Monitor live matches and assist with market updates, suspensions, and reopenings. • Ensure data accuracy across live markets and flag anomalies quickly. • Assist with price comparison vs competitors and highlight mispricing risks. • Support execution of event templates (Tier 1 / Tier 2 / Tier 3). • Learn sport-specific live trading behaviors and pricing dynamics. • Assist with tracking liability and exposure during live events. • Escalate technical, feed, or pricing issues to senior traders or LBOD.

• Own your queue: Respond to patient, caregiver, and provider inquiries across phone, SMS, email, and chat — managing your queue with accuracy and care. • Help patients navigate the process: Explain order status, insurance requirements, documentation needs, and next steps in clear, simple terms. • Resolve issues end-to-end: Take ownership of patient issues and follow through until resolution, coordinating across internal teams as needed. • Handle inbound and outbound calls: Support patients and caregivers through stressful or time-sensitive situations with professionalism and compassion. • Identify operational gaps: Flag recurring patient questions and workflow gaps to help the team improve processes over time. • Keep documentation accurate: Maintain clear and organized documentation so information is easy to track and nothing falls through the cracks. • Escalate thoughtfully: Recognize when issues need additional support and ensure handoffs are clear and seamless. • Work within AI-powered tools: Use AI-assisted support workflows, smart response suggestions, and automation to move faster and more consistently - and flag feedback. • Adapt as we scale: Learn new workflows, tools, and processes quickly as the business evolves.

• Support IntusCare’s Risk Adjustment team by performing State Encounter coding activities • Apply CPT and E & M codes in accordance with AMA coding standards and specific requirements for state encounter submission • Ensure accurate code selection reflects the complexity, medical decision-making, and time documented by the provider for each encounter • Ensure coding is supported by appropriate clinical documentation • Accurately document coding decisions using established templates and tools • Maintain high standards of coding accuracy and consistency in all assigned work • Follow all regulatory requirements and internal quality guidelines • Participate in quality reviews and feedback sessions to improve coding performance • Flag missing or unclear documentation for review by senior coding staff • Complete assigned daily and weekly coding volumes based on team needs • Adhere to defined workflows, turnaround times, and submission deadlines • Utilize designated coding platforms and internal tools to complete tasks • Escalate questions or blockers to the Manager or senior coders in a timely manner