Wiley

• Serve as a responsive, knowledgeable point of contact for partners • Build familiarity with partner network and contribute to team culture of proactive, high-quality support • Handle inbound support with professionalism and efficiency • Identify trends and opportunities across interactions and share insights with the broader team • Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners

• Support the definition and documentation of product requirements and user stories. • Assist with backlog management, sprint planning, and release coordination. • Gather and summarize customer feedback, enhancement requests, and product issues. • Participate in customer interviews and market research activities to better understand scientific workflows and customer needs. • Help track product adoption, customer engagement, and usage metrics. • Maintain product documentation, release notes, and knowledge resources. • Collaborate with engineering, content, QA, marketing, sales, and customer success teams.

Role Description Wiley Assessments is home to some of the most recognized and trusted workplace learning solutions in the world — Everything DiSC® and The Five Behaviors®. Our products reach organizations of all sizes through a network of expert coaches, trainers, and consultants who rely on us as a strategic partner in their business. We're looking for a Partner Success Representative who brings an account management mindset to every interaction — someone who doesn't just answer questions, but builds relationships, anticipates needs, and helps partners grow. This is a role for someone who thrives at the intersection of people and business: - Comfortable navigating complex conversations - Quick to earn trust - Genuinely invested in the success of the partners they serve New team members typically begin supporting our Associate queue, developing deep product knowledge and honing their support skills — with a clear path toward higher-touch, consultative partner work as they grow in the role. As our business continues to evolve, this team will have increasing opportunity to take on more strategic account management responsibilities. How You'll Make an Impact - Serve as a responsive, knowledgeable point of contact for partners, helping them navigate our products, platforms, and processes - Build familiarity with our partner network and contribute to a team culture of proactive, high-quality support - Handle inbound support with professionalism and efficiency — resolving issues, answering questions, and connecting partners to the right resources - Identify trends and opportunities across your interactions and share insights with the broader team - Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners and improve their experience - Grow into more consultative, relationship-driven work as you develop expertise in our solutions and partner ecosystem Qualifications - 2+ years in account management, customer success, business development, or a consultative client-facing role - Proven ability to manage a portfolio of relationships and balance reactive support with proactive engagement - Strong written and verbal communication — you write clearly, listen actively, and can adapt your style to different audiences - Comfortable working with technology platforms and willing to learn new tools quickly - A track record of solving problems in the moment while keeping the bigger picture in view Requirements - You lead with curiosity — you want to understand the partner's world, not just answer their immediate question - You're emotionally intelligent and can navigate difficult conversations with composure and care - You're a team player who shares credit, raises concerns early, and helps others succeed - You're energized, not overwhelmed, by change — and you bring stability to the people around you Preferred - Experience in learning & development, coaching, consulting, or organizational development industries - Familiarity with SaaS or subscription-based business models - Four-year college degree or equivalent experience Benefits - Meeting-free Friday afternoons allowing more time for heads down work and professional development - A wide range of opportunities to foster community, learn, and grow - Commitment to fair, transparent pay and competitive compensation

Role Description Reporting to the Senior Manager, Payroll, the Lead Specialist, Payroll - APAC will be responsible for managing payroll operations across multiple APAC countries. This role plays a critical part in ensuring accurate, compliant, and timely payroll processing while partnering with cross-functional teams to deliver a seamless employee experience. You will work closely with HR, Finance, and global stakeholders to drive process improvements, ensure regulatory compliance, and support payroll operations aligned with organizational standards. How you will make an impact - Manage end-to-end payroll processing across APAC regions, ensuring accuracy and timeliness across all components including base pay, stock compensation, taxes, and statutory benefits - Support month-end, quarter-end, and year-end close activities, including reviewing and approving journal entries - Partner with HR, Finance, and Employee Services teams to ensure seamless payroll experience - Drive process improvements and efficiencies to enhance payroll accuracy and consistency - Ensure compliance with local statutory requirements and support payroll-related regulatory filings - Support payroll set-up and implementation for new countries/entities and ongoing system implementations (e.g., Celergo) - Collaborate with internal and external stakeholders to resolve payroll-related queries and issues Qualifications - 8–9 years of experience in payroll, with strong exposure to APAC payroll operations - Strong knowledge of payroll across APAC countries such as China, Singapore, Japan, Australia, Taiwan, Korea, Philippines, Indonesia, Thailand, and Malaysia - Hands-on experience managing end-to-end global payroll processes - Experience with payroll systems, preferably ADP tools (Celergo, Global View, etc.) - Good understanding of payroll accounting, compliance, and internal controls - Strong communication and stakeholder management skills - Ability to work across time zones and manage multiple priorities effectively Benefits - Meeting-free Friday afternoons allowing more time for heads down work and professional development - Opportunities to foster community, learn, and grow through a robust body of employee programming - Commitment to fair, transparent pay and competitive compensation Company Description For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

• The Product Manager, Applied Research Intelligence helps build Wiley’s AI platform for life-sciences research and development • Partner with product, design, engineering, and data science to move features and improvements from idea to launch • Contribute to product discovery with researchers and R&D users, help shape requirements and priorities • Track how your work performs once it ships • Collaborate closely with senior product managers and the wider team across several workstreams

• Provide specialized expertise in customer success management and customer relationship optimization • Execute customer success programs, onboarding initiatives, and customer engagement activities • Support customer health monitoring, success metrics tracking, and customer journey optimization • Develop and maintain customer success processes, documentation, and best practices • Coordinate customer success communications, outreach programs, and relationship-building activities • Assist with customer feedback collection, analysis, and insights development • Support customer training programs, educational initiatives, and success enablement activities • Execute customer success reporting, performance analysis, and customer health assessments • Coordinate with sales teams and account management for customer success alignment and support • Provide customer success consultation and support to customers and internal stakeholders • Support customer success technology platforms, CRM management, and system optimization • Assist with customer success process improvements, quality assurance, and operational excellence • Coordinate with cross-functional teams to optimize customer experience and success outcomes • Provide operational support and consultation to customer success management and leadership • Other specialized customer success and customer relationship management responsibilities as assigned

• Manage a high-volume customer support queue by prioritizing, documenting, and resolving inquiries. • Investigate customer issues by reviewing account records and prior ticket interactions. • Troubleshoot product, grading, and access issues. • Communicate clear and accurate resolutions to students and instructors. • Escalate unresolved issues with complete documentation. • Monitor ticket volume and identify opportunities for process improvements.

• Assisting zyBooks’ student and instructor users via email through an email client called Zendesk • Troubleshooting issues users describe and answering questions about the zyBooks application/content and how to use it • Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback • Assisting users with managing accounts (merging accounts, transferring subscriptions, resetting passwords) • Escalating issues to internal teams and overseeing their progress while sharing updates with student/instructor customers • Assisting the zyBooks Bookstore and Creation team with simple tasks during busy periods (generating zyBooks, generating access keys) • Providing feedback on internal processes and making suggestions for improvements • Keeping track of common trends and sharing any findings with the team

Role Description We are seeking an experienced publisher/in-house editor as an Associate Director, Editorial to lead the successful launch and ongoing development of the expansion of the Advanced brand into the Health Sciences. In this role, you will: - Recruit and lead a global team of Editors in Chief and Deputy Editors responsible for developing and implementing journal and article growth activities across a series of existing and new titles. - Contribute directly as an Editor to one or more journals in the Advanced portfolio. - Work in close partnership with the team to shape editorial vision, deliver growth and establish the journal portfolio for long-term success. - Pay a pivotal role in shaping and advocating for Wiley’s Advanced brand in Health Sciences by translating strategic objectives into tactical goals and opportunities for the team. This is a highly visible role, central to Wiley’s Advanced expansion strategy. How you will make an impact: - Lead on the recruitment, onboarding and ongoing management of the editorial teams, setting clear expectations, priorities and success criteria. - Provide strategic guidance, operational support and challenge where needed to ensure delivery of journal objectives. - Contribute to identifying future opportunities in the Advanced portfolio in Health Sciences and support further new launches and implement strategic decision-making as a result. - Provide leadership and direction for a team of editors, supporting recruitment, performance, and professional growth. - Ensure regular, structured reporting on progress, risks and opportunities by providing evidence of the impact of Advanced Health Sciences and delivery of strategic goals. Qualifications - Significant journal publishing experience, with a strong track record of developing high profile journals or leading launches of flagship titles. - Proven experience of working closely with Editors, including managing complex stakeholder relationships. - Experience setting and delivering journal strategy, commissioning frameworks and growth plans. - Deep understanding of the peer-review process from submission to final decision. - Robust editorial governance expertise, including peer‑review standards, ethics, integrity, and alignment with Wiley policies and best practice. - Strong leadership, influencing and communication skills, with the confidence to operate at senior academic and internal levels. - Ability to balance strategic thinking with hands-on problem solving in a fast moving launch environment. Benefits - Meeting-free Friday afternoons allowing more time for heads down work and professional development. - A robust body of employee programming to facilitate a wide range of opportunities to foster community, learn, and grow. - Commitment to fair, transparent pay and competitive compensation in addition to a comprehensive benefits package. Company Description For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

Role Description As a Talent Acquisition Partner at Wiley, you'll do more than fill roles — you'll act as a strategic partner to the business, helping hiring managers make smarter, faster decisions backed by data and market insight. You'll own full-cycle recruiting across your assigned business areas, building genuine talent pipelines and delivering a candidate experience that reflects who we are. This is a role for someone who thinks proactively, not reactively — someone who leads with insight, challenges the brief when needed, and earns a seat at the table as a trusted hiring advisor. What you'll do - Manage full-cycle recruiting across a portfolio of roles, partnering closely with hiring managers from intake through to offer. - Act as a true talent advisor — bring market data, competitive intelligence, and pipeline insights to every conversation, not just candidate CVs. - Source proactively across multiple channels to build and maintain talent pipelines before roles go live. - Consult with hiring managers to define role requirements, set realistic expectations, and shape effective hiring strategies. - Track and report on key recruitment metrics (time to fill, pipeline health, quality of hire) to drive continuous improvement and inform business decisions. - Champion candidate experience at every stage — from first contact through to onboarding handover. - Support employer branding and talent marketing initiatives that position Wiley as an employer of choice. - Ensure all hiring activity is compliant with employment law, internal policy, and our commitment to diversity and inclusive hiring practices. - Partner with HR Business Partners and business leaders to align talent acquisition activity with broader workforce planning. - Contribute to process improvement initiatives that make the TA function smarter, faster, and more impactful. Qualifications - 4–6 years of full-cycle recruiting experience, either in-house, RPO, or agency (in-house or RPO strongly preferred). - A genuine business-partner mindset — you influence, advise, and push back constructively, rather than simply taking orders. - Strong data literacy — you're comfortable pulling and presenting hiring metrics, and you use them to drive decisions. - Excellent communication and stakeholder management skills, with the confidence to challenge and consult at all levels. - Experience with an ATS and sourcing tools (LinkedIn Recruiter, Boolean search, etc.). - Solid understanding of employment law and inclusive hiring best practices. - Proven ability to manage multiple requisitions simultaneously without dropping the ball on candidate or hiring manager experience. Requirements - Experience recruiting across multiple geographies (US, UK, or Europe) - Nice to have. - Familiarity with Workday Recruit - Nice to have. - Background recruiting for technology, publishing, or knowledge-driven businesses - Nice to have. Benefits - Meeting-free Friday afternoons allowing more time for heads down work and professional development. - A robust body of employee programming facilitating a wide range of opportunities to foster community, learn, and grow. - Commitment to fair, transparent pay and competitive compensation in addition to a comprehensive benefits package.