• Answer all incoming calls and manage emails • Handle general invoice uploading and processing • Provide concierge-style support for tenants • Assist with tenant invoicing and CMA support • General administrative duties

• Reporting to the Director, North America Field Service & Projects. • Lead and oversee the daily activities of the Field Service personnel, and customer assets, while ensuring first class service delivery and participation in the development and implementation of strategic and tactical service objectives. • Maintain service and performance measures for both the individual and the team while developing and mentoring the team members. • Ensure all operations are meeting contractual service objectives with customers throughout the nation. • Responsible for clear, concise, and timely communications to all stakeholders. • Evaluate and monitor service levels and develop plans for continuous improvement. • Coach, develop, support, review and recommend corrective actions for Field Service personnel to ensure effective performance management. • Comply with Company health, safety, and environmental policies. • Audit Field Service Reports (FSR’s) and quotations for conformity to established guidelines. • Ensure all work periods are appropriately covered adhering to the agreed department work patterns. • Approval of all expenses and overtime claims for field teams and direct reports according to Analogic’s policy and labor regulations. • Oversee short and long-term financial and managerial reporting and cost center absorption. • Manage the planning, organizing, scheduling and supervising of the day-to-day field service activities within the US. This encompasses all on-site services, repairs, PM’s, installations, and product upgrades. • Ensuring that team member productivity is aligned with objectives and goals. • Drive digital transformation of service management/delivery to meet industry demands and needs. • Manage and schedule training and development for team members. • Identify processes improvements that enhance the customer experience and / or meet future business needs and influence scalability of the business processes and team compliance.

• Own and lead the Customer and sub-contractor contract negotiation phase for equipment, services and EPC contracts by collaborating with key internal and external stakeholders to identify and mitigate risks • Own and lead the commercial tender response and competitive bid processes for projects within EMEA, analyzing commercial and legal aspects of Customer RFPs to develop a competitive submission to continue to grow the execution pipeline • Support the execution team in the delivery of our BESS projects, ensuring contracts are managed in a commercially sensible manner • Work with the procurement team to define tender strategies and requirements for our sub-contracts and evaluate bid results • Work with supply chain to capture competitive intelligence and generate insights on supply chain and BESS landscape • Actively identify opportunities to improve and develop best in class business processes which support continuous improvement of the business • Assist in team building initiatives, onboarding new talent and finding new members to grow the team.

• Monitor key strategic suppliers to proactively address market changes and identify revenue opportunities • Develop and maintain supplier performance models used to track fulfilment and drive business decision • Present findings to internal and external stakeholders • Establish standardized performance frameworks, KPIs, and methodologies (e.g., QSI, share analysis) • Remain up-to-date on industry trends while evaluating whether industry changes have potential to impact BCD’s business • Leverage existing reporting tools and Microsoft Office applications to analyze data against contract models and assess strategic options • Conduct analysis on ad hoc market, supplier, or client changes, evaluating their potential impact on performance and revenue • Support team in data analysis for quarterly business reviews • Assist in deal performance analytics and support regional and global supplier proposals for forecasting • Use supplier, internal, and 3rd-party data to develop interactive reporting that tracks supplier contractual performance, ensuring optimal revenues and earnings rates • Communicate the analyses in an effective manner with internal regional teams and illustrate recommended levers to act upon analytical findings • Utilize supplier and internal data to increase accuracy of supplier projections for monthly accruals