Security I Medical I Power Technologies
Service Manager
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Service Manager
Analogic
• Reporting to the Director, North America Field Service & Projects. • Lead and oversee the daily activities of the Field Service personnel, and customer assets, while ensuring first class service delivery and participation in the development and implementation of strategic and tactical service objectives. • Maintain service and performance measures for both the individual and the team while developing and mentoring the team members. • Ensure all operations are meeting contractual service objectives with customers throughout the nation. • Responsible for clear, concise, and timely communications to all stakeholders. • Evaluate and monitor service levels and develop plans for continuous improvement. • Coach, develop, support, review and recommend corrective actions for Field Service personnel to ensure effective performance management. • Comply with Company health, safety, and environmental policies. • Audit Field Service Reports (FSR’s) and quotations for conformity to established guidelines. • Ensure all work periods are appropriately covered adhering to the agreed department work patterns. • Approval of all expenses and overtime claims for field teams and direct reports according to Analogic’s policy and labor regulations. • Oversee short and long-term financial and managerial reporting and cost center absorption. • Manage the planning, organizing, scheduling and supervising of the day-to-day field service activities within the US. This encompasses all on-site services, repairs, PM’s, installations, and product upgrades. • Ensuring that team member productivity is aligned with objectives and goals. • Drive digital transformation of service management/delivery to meet industry demands and needs. • Manage and schedule training and development for team members. • Identify processes improvements that enhance the customer experience and / or meet future business needs and influence scalability of the business processes and team compliance.
Job Requirements
- Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
- 3+ years prior field service management experience.
- 5+ years of successful customer support experience.
- 5+ years of successful service management experience for a medical device company preferred.
- 5+ years of customer-facing responsibilities in Technical Service preferred.
- Strong computer skills including Microsoft Office and industry specific applications.
- Must pass a criminal background check, drug test, pre-employment physical, and credit check.
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
- Must have a valid driver's license and dependable transportation, along with the ability to travel up to 25% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
- Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Benefits
- 9/80 work schedule – enjoy every other Friday off!
- Flexible Vacation – employees can take time off as is reasonably needed
- Comprehensive benefits including medical, dental, vision, life insurance and disability plans.
- HRA (for PPO plan participants) /HSA (Health Savings Account for high deductible plan participants) contribution
- 401K with company match and immediate vesting
- Continuous Education Assistance
- Supportive culture that values innovation, collaboration, and excellence
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Card Manager - (6987) Taxable Entity AFOGNAK NATIVE CORP Job Title Card Manager Location AL Remote - Remote, AL 35806 US (Primary) Category Accounting and Finance Job Type Full-time Typical Pay/Range $70,000 to $85,000 Annually Education Bachelor's Degree Travel Up to 25% Security Clearance Required None POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Afognak Native Corporation has an opportunity for a Card Manager - Travel & PCard Programs. This positions offers a remote or hybrid opportunity. The Card Manager is responsible for the administration, compliance, and operational oversight of the company’s corporate travel card and purchasing card (PCard) programs supporting both federal government contracting and commercial business divisions. This role also oversees travel expense processing activities to ensure timely reimbursement, accurate project charging, and compliance with company policies and government contracting regulations. 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Deltek Costpoint & Financial Management - Utilize Deltek Costpoint ERP and Costpoint Accounts Payable modules for transaction processing, invoice review, expense reporting, account reconciliations, project charging validation, and financial reporting. - Process and reconcile travel reimbursements, corporate card transactions, and PCard activity within Costpoint Accounts Payable. - Ensure accurate allocation of travel and card expenses to appropriate projects, contracts, cost centers, indirect pools, and general ledger accounts. - Partner with Accounts Payable, Finance, Contracts, Payroll, and Project Accounting teams to resolve posting and reconciliation issues. - Support month-end close activities related to travel expenses, corporate cards, and PCard transactions. - Assist with system enhancements, workflow improvements, and integration activities related to Costpoint, Concur, and expense management systems. - Support AP aging reviews and resolution of outstanding travel and employee reimbursement items. 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