• Supports the design, implementation, optimization, maintenance and issue resolution of Cerner Revenue Cycle Applications • Partners with clinical and financial teams to ensure smooth operations • Works with Senior Analysts to develop expertise across the revenue cycle applications and workflows • Monitors the resolution of maintenance or enhancement issues related to Revenue Cycle Workflows • Works with respective HSC Patient Access, HIM, Clinical team members, Leadership, and stakeholders to evaluate design and recommend modifications • Collaborates with operations and vendors to understand workflows and assist in implementing business and operational needs • Coordinates assigned work to meet deadlines and ensure consistent progress toward completion • Regularly meets with users, vendors, and IS staff to support development and modification of system specifications • Performs system testing and prepares appropriate documentation and training material for assigned changes and enhancements • Assists with completion and maintenance of Cerner Data Collection Workbooks (DCWs) • Researches and resolves ServiceNow tickets in accordance with procedures and policies • Assists with training users for system operation and troubleshooting • Maintains Service Excellence principles • Keeps up to date on relevant Cerner Millennium system changes, enhancements, and release notes • Supports integration awareness between Scheduling, Registration, and downstream Revenue Cycle workflows • Performs other tasks as required by management

• Oversee daily business operations and ensure smooth execution across departments. • Coordinate internal teams including Support, Marketing, Development, Design, and Risk. • Monitor operational performance and identify areas for improvement. • Implement and optimize internal processes and workflows. • Track and report key business metrics. • Coordinate and monitor ongoing projects. • Ensure tasks are delivered on time and according to priorities. • Work closely with developers and designers on website and product improvements. • Maintain project documentation and timelines. • Identify, recruit, and onboard new affiliates and partners. • Build relationships with influencers, trading communities, and industry partners. • Monitor affiliate performance and propose optimization strategies. • Support partnership negotiations and follow-ups. • Coordinate website updates and improvements. • Monitor user experience and conversion performance. • Identify opportunities to increase lead generation and sales. • Report bugs and follow up on fixes. • Monitor competitors, industry trends, promotions, and product launches. • Analyze competitor offers, pricing, affiliate programs, and marketing strategies. • Prepare regular competitor analysis reports. • Recommend actions and improvements based on market intelligence. • Propose and coordinate marketing initiatives. • Generate ideas for campaigns, promotions, and customer retention. • Assist with email marketing strategies and automation workflows. • Monitor campaign performance and provide recommendations. • Identify opportunities to automate repetitive tasks. • Implement AI tools to improve efficiency and productivity. • Support the creation of AI-driven workflows for reporting, support, marketing, and research. • Prepare weekly reports covering: Business performance, Operations updates, Affiliate performance, Marketing initiatives, Competitor insights, Project status, AI and automation improvements.

• Analyze business problems and assist with the design details of automated systems • Assist with developing requirements specifications according to standard templates • Document functional specifications for system solutions and enhancements to existing business systems • Perform implementation and configuration activities including prototyping, analysis, system configuration, operational implementation and process documentation • Serve as the conduit between business and IT team with UAT and end-users as needed to develop and execute appropriate test plan to verify configuration changes work as intended

• Coordinate and assist with project tasks, timelines, and documentation across Business Systems initiatives • Maintain project trackers such as Monday.com, Smartsheet, and other shared tools • Organize project notes, folders, templates, and related materials • Assist with leadership updates, reporting, and presentations • Schedule and coordinate meetings, calls, and training sessions • Prepare agendas and distribute supporting materials • Capture meeting notes, action items, and recap communications • Track follow-ups and help ensure deadlines are met • Triage shared inbox items and route requests appropriately • Maintain standard operating procedures and shared documentation • Support reporting, dashboards, and KPI tracking • Assist with ad hoc departmental projects and team needs