• Analyze business problems and assist with the design details of automated systems • Assist with developing requirements specifications according to standard templates • Document functional specifications for system solutions and enhancements to existing business systems • Perform implementation and configuration activities including prototyping, analysis, system configuration, operational implementation and process documentation • Serve as the conduit between business and IT team with UAT and end-users as needed to develop and execute appropriate test plan to verify configuration changes work as intended

• Coordinate and assist with project tasks, timelines, and documentation across Business Systems initiatives • Maintain project trackers such as Monday.com, Smartsheet, and other shared tools • Organize project notes, folders, templates, and related materials • Assist with leadership updates, reporting, and presentations • Schedule and coordinate meetings, calls, and training sessions • Prepare agendas and distribute supporting materials • Capture meeting notes, action items, and recap communications • Track follow-ups and help ensure deadlines are met • Triage shared inbox items and route requests appropriately • Maintain standard operating procedures and shared documentation • Support reporting, dashboards, and KPI tracking • Assist with ad hoc departmental projects and team needs

• Support cross-functional collaboration across Client and partner organizations • Assist in identifying risks, tracking issues, and driving mitigation actions, escalating as appropriate • Contribute to documentation, reporting, or technical analysis as required • Coordinate with technical and non-technical stakeholders to ensure alignment • Help maintain continuity of operations across related workstreams

• Lead business operations across multiple countries. • Manage and develop a team of Business Operations Partners. • Oversee office setup, entity incorporation, and market launches. • Oversee payroll implementation and local operational requirements. • Manage external vendors and service providers. • Support recruiting operations, recruiter onboarding, and hiring activities. • Plan and execute company events, offsites, and operational logistics. • Track key initiatives and ensure actions are completed on time. • Improve processes where needed to increase speed and reliability.