• Coordinate and assist with project tasks, timelines, and documentation across Business Systems initiatives • Maintain project trackers such as Monday.com, Smartsheet, and other shared tools • Organize project notes, folders, templates, and related materials • Assist with leadership updates, reporting, and presentations • Schedule and coordinate meetings, calls, and training sessions • Prepare agendas and distribute supporting materials • Capture meeting notes, action items, and recap communications • Track follow-ups and help ensure deadlines are met • Triage shared inbox items and route requests appropriately • Maintain standard operating procedures and shared documentation • Support reporting, dashboards, and KPI tracking • Assist with ad hoc departmental projects and team needs

• Support cross-functional collaboration across Client and partner organizations • Assist in identifying risks, tracking issues, and driving mitigation actions, escalating as appropriate • Contribute to documentation, reporting, or technical analysis as required • Coordinate with technical and non-technical stakeholders to ensure alignment • Help maintain continuity of operations across related workstreams

• Lead business operations across multiple countries. • Manage and develop a team of Business Operations Partners. • Oversee office setup, entity incorporation, and market launches. • Oversee payroll implementation and local operational requirements. • Manage external vendors and service providers. • Support recruiting operations, recruiter onboarding, and hiring activities. • Plan and execute company events, offsites, and operational logistics. • Track key initiatives and ensure actions are completed on time. • Improve processes where needed to increase speed and reliability.

Role Description The Business Operations Lead is the operational right hand to the Head of People & Culture. You will own the day-to-day execution that keeps HR administration, onboarding, documentation, systems, and basic reporting running smoothly across the organization. Think of this role as the level just below a Chief of Staff: not strategic ownership, but the operational backbone that makes the entire function run. The ideal candidate is highly organized, proactive, tech-savvy, and comfortable executing across multiple workstreams in parallel. You think in systems, you build clean documentation, you keep tools and records on point, and you take initiative without waiting to be asked. You enjoy being the person who quietly makes everything work. This is not a strategy role and it is not a recruiting role. It is hands-on operational execution across HR administration, system maintenance, onboarding coordination, and basic payroll reporting. If you are looking for a People Operations execution role inside a high-growth DTC company, this is it. What You Will Own - HR Administration Support - Support the Head of People & Culture across day-to-day HR administration. - Process employee documentation, contract changes, and HR communications. - Maintain employee records accurately and in compliance with internal standards. - Coordinate policy acknowledgments and HR-related sign-offs. - Keep employee files organized and audit-ready in BambooHR. - Onboarding Execution - Own the operational side of new hire onboarding across all roles and locations. - Coordinate system setup: BambooHR, Google Workspace, Slack, Asana, role-specific tools. - Ensure contracts, offer letters, and compliance documentation are signed and filed on time. - Schedule onboarding calls, orientation sessions, and culture briefings. - Run 30, 60, and 90 day check-in cadences with new hires. - Track onboarding completion metrics and flag bottlenecks. - Documentation and Process Maintenance - Build and maintain SOPs, policies, training materials, and internal documentation. - Keep onboarding materials, templates, and process docs current and accessible. - Document recurring workflows so they can be repeated by anyone on the team. - Support culture initiatives and internal communication campaigns. - Systems Administration - Keep BambooHR, Asana, Google Workspace, Slack, and supporting tools on point. - Maintain accurate employee data, access permissions, and user provisioning across systems. - Configure and update HR workflows, automations, and integrations. - Troubleshoot basic system issues and escalate complex ones appropriately. - Payroll and Reporting Support - Pull and prepare basic payroll reports for review by Finance and Allison. - Support monthly payroll input coordination, including consolidation of changes and updates. - Track contractor renewal dates, agreement expirations, and documentation status. - Flag payment discrepancies, missing documentation, or compliance issues immediately. - Project Management and Operational Support - Drive execution of People & Culture and Business Operations projects in Asana. - Follow up with stakeholders to ensure deliverables and deadlines are met. - Maintain project visibility, milestones, and accountability. - Support implementation of operational changes, new systems, and process improvements. - AI and Automation - Use AI tools such as Claude and ChatGPT to improve documentation, communications, and reporting. - Identify opportunities for automation across HR and operational workflows. - Support basic reporting, dashboards, and data tracking in BambooHR and Google Sheets. - Events and Engagement Support - Coordinate employee engagement initiatives and virtual events. - Support logistics for meetings, off-sites, and company-wide activities. - Manage employee perks programs and culture-related initiatives. Qualifications - 4+ years of experience in HR Operations, People Operations, Business Operations, or HR Administration roles. - Hands-on experience administering an HRIS platform (BambooHR, HiBob, Rippling, Personio, Deel, Gusto, or similar) as the primary admin or a power user. - Hands-on experience with project management tools (Asana, Monday.com, ClickUp) in an operational or HR context. - Experience coordinating onboarding processes end-to-end (post-signature: system setup, documentation, orientation, first 30/60/90 days). - Experience supporting payroll reporting, contractor administration, or basic payment workflows. - Excellent written and spoken English, advanced or native level. - Advanced proficiency with Google Workspace (Docs, Sheets, Drive). - High ownership, accountability, and follow-through without constant supervision. - Comfortable operating independently in a fast-paced, async-first environment. - Available 8:00 AM to 6:00 PM EST, Monday through Friday. Preferred - Experience using AI tools (Claude, ChatGPT) for HR documentation, communications, or workflow optimization. - Experience working in remote, globally distributed teams across multiple time zones. - Experience building SOPs, policies, or training documentation from scratch. - Experience in startups, high-growth companies, or remote-first organizations. - Familiarity with DTC, e-commerce, or health and wellness industries. - Experience supporting employee engagement programs, off-sites, or virtual events. What This Role Is Not - This is not a recruiting or talent acquisition role. Sourcing, screening, and interviewing candidates is not part of the scope. - This is not an HR Business Partner strategic role. People strategy, performance management design, and compensation framework decisions sit with the Head of People & Culture. - This is not an end-to-end payroll ownership role. Payroll is processed by Finance; this role supports reporting and coordination. Benefits - Fully remote position based in LATAM, Central America, or the Caribbean, with EST coverage required. - Monthly USD compensation paid via Wise on a contractor basis. - Performance-based bonus structure tied to operational milestones. - Structured reviews at 30, 60, and 90 days, followed by quarterly performance cycles. - Paid time off, accrued and reset on your work anniversary. - Marriage leave. - Bereavement leave for immediate family. - Parental leave, including adoption, for both primary and secondary caregivers. - Local public holidays per your country of residence. - Welcome gift on joining. - Company-funded computer allowance once a tenure milestone is reached. - Monthly wellness stipend covering things like gym, therapy, childcare, cleaning services, or home ergonomics. - Birthday gift card. - In-country team meetup allowance once per year. - Direct collaboration with leadership, with real ownership over operational execution from day one. - A high-growth, remote-first, async-first environment that rewards proactive thinking and output. - Exposure to scaling a 150-person global organization across 15+ countries. - Career growth within an Individual Contributor track that values expertise as much as management progression.