**What You'll Do:** This is a highly cross-functional role that combines solution engineering, account growth management, customer engagement and strategic relationship management. Grow Existing Customers - Become the trusted commercial partner for assigned customers. - Build long-term relationships and ensure customers continue to realize value from SkyCell solutions. - Conduct regular business reviews and identify opportunities for growth. - Proactively manage risks to customer retention and satisfaction. - Drive expansion through new use cases, geographies, products and business units. - Work closely with Customer Success to deliver solution, satisfaction and meet customer expectations on solutions. - Turn successful customers into advocates and references. Support winning New Business - Partner with Business Development teams on strategic sales opportunities. - Understand customer challenges and translate them into compelling solutions. - Build business cases and value propositions that help customers make decisions. - Engage senior stakeholders across operations, procurement, quality and supply chain functions. - Help accelerate sales cycles and improve win rates. - Coordinate with product, pricing and commercial teams to deliver winning solutions.

• Help customers realize value quickly and drive strong product adoption • Act as a trusted advisor by understanding customer goals, use cases, and business priorities • Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations • Champion the voice of the customer internally and partner cross-functionally to improve outcomes • Take ownership of customer needs and blockers, coordinating the right resources to keep momentum • Review product usage, align success plans to customer goals, and adapt guidance as needs evolve • Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through

• To assist Territory Manager in achieving sales results at or above established quotas for total and individual product segments. • To provide direct, personal and timely service, via a consultative approach, to physicians, podiatrists, patients, managed care or other payors. • Supporting Territory Managers, accounts and patients within your geography. • Assist with patient fittings including conducting educational meetings with patients and office staff regarding the benefits of Orthofix stimulation products.

Role Description Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement. - Ensures compliance with state and federal laws and regulations. - Maintains a thorough understanding of health insurance and government programs, where necessary. - Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. - Monitors collection processes to determine cash flow improvement opportunities. - Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors. - Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols. - Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards. - Manages desk assignments to meet employee productivity and collection efforts across all client facilities. Qualifications - 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred. - 5 – 10 years experience in Healthcare Administration or Business Office. - 2 – 3 years supervisory experience. Requirements - Advanced knowledge of healthcare A/R. - Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA). - Proficient in Microsoft Office (Word and Excel). - Advanced writing skills. - Ability to provide advanced customer service. - Ability to plan and implement process improvements. - Ability to train and coach staff. - Ability to multi-task. - Strong leadership and organizational skills. - Proficient in building a strong team to meet performance goals. - Very good written and verbal communication skills. - Strong interpersonal skills. - Strong technical skills, including PC and MS Office Suite knowledge. Benefits - Medical, dental, vision, disability, life, and business travel insurance. - Management time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match. - 10 paid holidays per year. - Health savings accounts, healthcare & dependent flexible spending accounts. - Employee Assistance program, Employee discount program. - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.