RSA logo
RSA

To help people, businesses and society prosper in good times and be resilient in bad times.

Account Manager 3, Customer Success

Location

United States

Posted

4 days ago

Salary

$140K - $160K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager 3, Customer Success

RSA

• Help customers realize value quickly and drive strong product adoption • Act as a trusted advisor by understanding customer goals, use cases, and business priorities • Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations • Champion the voice of the customer internally and partner cross-functionally to improve outcomes • Take ownership of customer needs and blockers, coordinating the right resources to keep momentum • Review product usage, align success plans to customer goals, and adapt guidance as needs evolve • Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through

Job Requirements

  • 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles
  • Bachelor’s degree strongly preferred
  • Technical background or experience in a technical customer-facing role strongly preferred
  • Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity
  • Ability to connect product capabilities to customer goals, business outcomes, and long-term value

Benefits

  • Annual discretionary bonuses funded based on prior year company performance
  • Comprehensive array of benefit programs including flexible paid-time-off, health, disability, and life insurance
  • 401(k) retirement plan with company matching contributions

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