• Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment • Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules • Create structured work modules and training content within an LMS platform • Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency • Build, manage, and maintain lead lists in collaboration with sales and operations teams • Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices • Partner with sales leadership to align training programs with performance goals and KPIs • Implement and optimize operational processes, workflows, and sales enablement automations • Monitor SDR performance metrics and provide targeted coaching and retraining as needed • Serve as a subject matter expert on sales development best practices within a BPO environment

• Track and respond to calls for a multi-state nurse triage telephone service, receiving inbound calls from patients and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to document patient interactions effectively within clients’ EHR and/or a Call 4 Health platform. • Provide clinical assessment based on established protocols and triage patients by phone or through patient portal. • Provide administrative support and perform clinical tasks such as medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care post-discharge or post-operative. • Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles. • Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients' vital signs and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD. • Screen and qualify patients for clinical trials. Perform follow-ups and patient education. • Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient care.

• Track and respond to calls for a multi-state nurse triage telephone service. • Provide clinical assessment based on established protocols and triage patients by phone or through patient portal. • Provide administrative support and perform clinical tasks such as medication prescription refills. • Facilitate referrals and collaborate on addressing prior authorization requests. • Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients' vital signs.

• Oversee and update databases pertinent to memberships and insurance • Spearhead programs to uplift service delivery and member benefits • Direct and manage budget processes, ensuring accurate forecasting • Research and implement best practices in service delivery • Design and present management reports • Lead initiatives to refine processes and ensure industry standard alignment • Engage with business units and vendors for cohesive operational alignment • Serve as communication link between the call center, vendors, and departments