Esri

• Program Leadership & Curriculum: Determine, establish, and implement program goals; develop and maintain a functional curriculum incorporating professional and industry requirements and advisory board input. • Evaluate course content, review new texts, and assist in developing program outlines, course syllabi, and booklists. • Prepare course content to meet course objectives; coordinate with the Faculty Coordinator to identify educational workshops and in-services for faculty. • Maintain all records according to accreditation specifications; prepare regular reports for accrediting bodies and professional organizations as needed. • Develop and maintain program policies aligned with institutional and accreditation guidelines; ensure adherence by faculty, staff, and students. • Develop and maintain an advisory board; assist with community outreach to develop program awareness. • Review applicant transcripts to determine eligibility and transfer of credit; conduct a Meet and Greet with each applicant prior to program start. • Advise and counsel students regarding schedule changes, academic concerns, and attendance issues. • Review student success rates and develop and maintain the Program Effectiveness plan; maintain a minimum 70% student success rate for all classes taught. • Evaluate student performance regarding course objectives and make necessary provisions to meet learning needs; collect, compile, and analyze data for outcomes assessment. • Maintain student grades per established policies; prepare final grades at the end of each sequence/semester to update student records and transcripts. • Perform functions of an online instructor as needed. • Supervise online Radiography faculty in conjunction with the Online Faculty Coordinator and Online Education Director. • Assist with the preparation of teaching schedules and review faculty teaching methodologies. • Supervise the RAD Bridge Clinical Director.

• Responsible for driving revenue across defined territory by nurturing loyalists and building new accounts • Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals • Utilize CRM for pre-call planning and post-call notes for effective territory management • Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market • Analyze and interpret market data to assist in the development of that approach • Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues • Provide feedback to sales operations and marketing to develop training and educational tools for HCPs • Conduct educational programs for HCPs and distributor sales representatives through in-person and virtual lunch and learns • Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential • Leverage relationships to help grow HCP network • Utilize Scientific Liaisons and other internal resources to ensure timely responses to customer inquiries • Attend all new hire orientation, on-going training sessions, and headquarter meetings as required • Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

• Serve as the primary customer resource and will be responsible for sales growth for assigned and prospective practitioners • Develop, support, foster, and maintain professional relationships between Standard Process and Heath Care Practitioners • Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals • Drive revenue across defined territory by nurturing loyalists and building new accounts • Utilize CRM for pre-call planning and post-call notes for effective territory management • Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market • Analyze and interpret market data to assist in the development of that approach • Provide feedback to sales operations and marketing to develop training and educational tools for HCPs • Conduct in person dinners and lunch and learns for HCP's • Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential • Leverage relationships to help grow HCP network • Utilize Scientific Liaisons and other internal resources to ensure timely responses to customer inquiries • Attend all new hire orientation, on-going training sessions, and headquarter meetings as required • Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

• Oversee daily Patient Access contact center operations to ensure consistent service delivery, operational coverage, productivity, schedule adherence, quality, and client satisfaction. • Manage and support Patient Access leadership, including Patient Access Managers, Floor Managers, Team Leads, Supervisors, or other assigned operational leaders. • Ensure leaders are effectively managing employee performance, attendance, productivity, quality, coaching, corrective action, and daily operational execution. • Monitor real-time and historical department performance to identify staffing gaps, queue concerns, service level risks, workflow issues, and performance trends. • Ensure Patient Access teams meet or exceed established KPIs, including service level, abandonment rate, average speed of answer, average handle time, schedule adherence, productivity, quality scores, attendance, and client-specific performance metrics. • Partner with Workforce Management to ensure proper staffing, schedule coverage, intraday management, overtime control, VTO usage, and forecast alignment. • Ensure operational leaders are reviewing agent activity, call volume, schedule adherence, login/logout activity, timekeeping discrepancies, and other performance indicators. • Identify operational barriers and implement action plans to improve performance, efficiency, quality, employee accountability, and patient/customer experience. • Maintain a strong understanding of all Patient Access workflows, including scheduling support, answering service support, call routing, client-specific scripting, escalation procedures, and documentation requirements.

• Help clients translate real-world needs into practical, state-of-the-art GIS technology-driven solutions • Collaborate with clients to prepare multi-year GIS implementation and migration strategies • Collect, organize, and present client requirements, objectives, and business workflows to develop actionable geospatial strategies and technical work plans • Analyze and interpret business and technical problems specific to water utilities • Advise customers on relevant GIS strategies, architectures, product selection, and release planning • Lead project management activities, including planning, execution, and delivery of water utilities GIS projects • Create and manage the scope, cost, schedule, and contractual deliverables through planning, tracking, quality assurance, change control, and risk management • Manage small to large scale projects and lead project teams during requirements, analysis, design, build, and rollout • Track project performance and report on status • Work with Esri’s marketing and sales teams to grow and support our practice

• Handle inbound and outbound calls for healthcare clients • Schedule and reschedule appointments • Verify patient information and assist based on client protocols • Ensure HIPAA compliance and maintain high standards of customer service

• Supervise the day-to-day operations of the division • Ensure employees are on time and meeting goals • Motivate, coach, and develop employees • Manage performance metrics • Handle escalated calls from patients/clients • Support Operations Manager and Workforce Manager • Provide regular performance reports • Conduct annual performance reviews • Monitor Call 4 Health’s Key Performance Indicators (KPI) • Update employee attendance and coaching records • Perform other duties assigned by Management

• Serve as a primary customer interface for assigned key veterinary accounts and prospects • Responsible for driving revenue across defined territory by nurturing loyalists and building new accounts • Regularly call on veterinary offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals • Utilize CRM for pre-call planning and post-call notes for effective territory management • Develop an approach for the promotion of whole-food nutritional supplements within the veterinary market • Analyze and interpret market data to assist in the development of that approach • Identify relevant business opportunities based on trends and key issues in the veterinary field • Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues • Provide feedback to sales operations and marketing to develop training and educational tools for veterinarians • Conduct educational programs for veterinary professionals through in-person and virtual sessions • Cultivate and maintain professional relationships with opinion leaders in the veterinary field • Leverage relationships to help grow veterinary network • Utilize Veterinary Technical Support to ensure timely responses to customer inquiries • Must be able to meet forecasted goals • Attend all new hire orientation, ongoing training sessions, and headquarters meetings as required • Travel to regional or national tradeshows and conferences to represent Standard Process

• Develop, plan, coordinate and deliver training curriculum and development programs for SP sales employees • Lead the training process end-to-end including needs analysis, content development, training delivery • Collaborate with Human Resources and Education departments to coordinate comprehensive product-focused sales training curriculum • Lead new hires through their onboarding journey and ensure their comprehension and confidence • Maintain a calendar of new hire training to ensure alignment with employee success • Build relationships with sales colleagues and leadership • Deliver instructional content and certify sales team product knowledge • Partner with the Education team to communicate science and key selling messages of SP products • Create high-quality content including fact sheets, instructional videos, and audio guides • Ensure ongoing training and program reinforcement

• Prospect, develop, and implement location strategies for organizations • Maintain a healthy pipeline of business growth opportunities for new and existing customers • Leverage social media and other avenues to build your professional network • Participate and present at trade shows, workshops, and seminars • Demonstrate industry knowledge and its relevance to the application of GIS • Identify key stakeholders and business drivers for an organization • Understand customer budgeting and acquisition processes • Use solution selling skills to understand the needs and business challenges of customers • Clearly articulate the strength and value of Esri technology as it relates to State and Local Government • Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them • Successfully execute the account management and sales processes for all opportunities • Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer • Leverage your domain knowledge when working with teams across Esri to define and execute account strategies