• Track and respond to calls for a multi-state nurse triage telephone service, receiving inbound calls from patients and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to document patient interactions effectively within clients’ EHR and/or a Call 4 Health platform. • Provide clinical assessment based on established protocols and triage patients by phone or through patient portal. • Provide administrative support and perform clinical tasks such as medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care post-discharge or post-operative. • Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles. • Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients' vital signs and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD. • Screen and qualify patients for clinical trials. Perform follow-ups and patient education. • Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient care.

• Track and respond to calls for a multi-state nurse triage telephone service. • Provide clinical assessment based on established protocols and triage patients by phone or through patient portal. • Provide administrative support and perform clinical tasks such as medication prescription refills. • Facilitate referrals and collaborate on addressing prior authorization requests. • Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients' vital signs.

• Oversee and update databases pertinent to memberships and insurance • Spearhead programs to uplift service delivery and member benefits • Direct and manage budget processes, ensuring accurate forecasting • Research and implement best practices in service delivery • Design and present management reports • Lead initiatives to refine processes and ensure industry standard alignment • Engage with business units and vendors for cohesive operational alignment • Serve as communication link between the call center, vendors, and departments

• Making outbound and/or handling inbound sales calls with potential and existing customers • Presenting products and services clearly, confidently, and persuasively • Identifying customer needs and recommending appropriate solutions • Meeting or exceeding individual and team sales goals • Addressing customer questions and objections to close sales effectively • Maintaining detailed and accurate records of customer interactions and sales activity • Staying up to date on product offerings, promotions, and sales strategies • Collaborating with teammates and sharing insights to continuously improve sales performance