• Oversee and update databases pertinent to memberships and insurance • Spearhead programs to uplift service delivery and member benefits • Direct and manage budget processes, ensuring accurate forecasting • Research and implement best practices in service delivery • Design and present management reports • Lead initiatives to refine processes and ensure industry standard alignment • Engage with business units and vendors for cohesive operational alignment • Serve as communication link between the call center, vendors, and departments

• Making outbound and/or handling inbound sales calls with potential and existing customers • Presenting products and services clearly, confidently, and persuasively • Identifying customer needs and recommending appropriate solutions • Meeting or exceeding individual and team sales goals • Addressing customer questions and objections to close sales effectively • Maintaining detailed and accurate records of customer interactions and sales activity • Staying up to date on product offerings, promotions, and sales strategies • Collaborating with teammates and sharing insights to continuously improve sales performance

• Provide assistance to our clients through phone calls and emails. • Responsible for answering their queries efficiently and in a timely manner. • Provide all the necessary information to the clients while adhering to our company policy and procedures. • Troubleshoot any issues faced by the clients faster. • Maintain cordial relationships with customers. • Maintain database by updating customer information on daily basis. • Explain new features to the customers and answer their questions. • Write communication scripts for inbound calls. • Keep the team informed about customer calls and demos on a regular basis.

Requisition Number: 2344103 Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Workforce Real Time Coordinator (RTC) monitors workload and makes adjustments to load balance through work peaks and valleys on a real time basis. The RTC assesses and processes ad hoc requests for time away from scheduled functions and partners with production leadership to ensure appropriate coverage is maintained at all times to ensure service levels and response time objectives are met. The RTC makes adjustments and recommendations for optimizing schedules to maximize service and quality. This position requires the ability to multitask, strong attention to detail and the ability to work independently. Excellent communication and collaboration skills are necessary to be successful in this role. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Preferred Qualification: 6+ months of experience with Calabrio workforce management system *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.