Role Description The Senior Project Manager is responsible for leading large-scale, complex IT service delivery and infrastructure projects while ensuring successful execution of project scope, budget, timelines, and customer expectations. This individual will serve as a senior leader within the PMO, acting as a mentor to junior project managers and coordinating cross-functional teams, third-party vendors, and depot operations to ensure successful project delivery. Responsibilities - Lead and manage high-profile, complex service delivery and technology deployment projects from initiation through completion. - Develop and maintain project artifacts including project charters, budgets, schedules, resource plans, risk registers, communication plans, and status reports. - Serve as the primary point of contact for customers, stakeholders, vendors, and internal leadership throughout the project lifecycle. - Manage project scope, budget, timelines, and deliverables while proactively identifying and mitigating project risks and issues. - Coordinate internal resources, engineering teams, depot operations personnel, and third-party service providers to meet project objectives. - Oversee projects involving asset deployment, logistics, staging, imaging, warehouse operations, device lifecycle management, and depot services. - Collaborate with depot teams to ensure equipment readiness, inventory tracking, shipping logistics, hardware refresh initiatives, and large-scale rollout activities are completed successfully. - Provide leadership, coaching, and mentorship to junior project managers and project coordinators, fostering professional growth and project management best practices. - Drive continuous improvement initiatives within the PMO, including process standardization, documentation, governance, and reporting enhancements. - Support sales opportunities and pre-sales engagements by providing project management expertise, project planning, resource estimates, and implementation strategies. - Partner with Product Management, Business Development, Sales, Engineering, and Operations teams to develop and deliver complex technology solutions. - Manage both CAPEX and OPEX project budgets while ensuring financial accountability and project profitability. - Lead project governance meetings, executive reviews, and stakeholder communications. - Perform additional duties and special projects as assigned. Qualifications - 10–12+ years of progressively responsible Project Management experience leading complex IT infrastructure, deployment, professional services, and technology transformation projects. - Experience managing projects involving depot services, hardware deployment, asset management, logistics coordination, device lifecycle management, staging, imaging, and large-scale technology rollouts. - Proven experience working with international teams, customers, and third-party vendors. - Demonstrated ability to mentor, coach, and develop less experienced project managers and project coordinators. - Strong critical thinking, analytical, and problem-solving skills. - Experience gathering business and technical requirements and translating them into actionable project plans. - Proven ability to manage multiple concurrent projects in a fast-paced environment. - Strong customer-facing experience with excellent relationship management skills. - Advanced experience creating and managing project schedules utilizing Microsoft Project. - Intermediate to advanced proficiency with Microsoft Excel, Word, PowerPoint, and project reporting tools. - Experience developing change orders, statements of work, project documentation, and executive-level presentations. - Working knowledge of project metrics, reporting, forecasting, and data analysis. - Excellent written and verbal communication skills with the ability to communicate effectively with executive leadership and technical teams. - Ability to adapt quickly to changing priorities and business needs. - Project Management Professional (PMP) certification. Preferred Qualifications - Experience working within a VAR, managed services, professional services, or technology integration environment. - Experience managing nationwide hardware refresh, deployment, migration, or field services programs. - Knowledge of ITIL, Agile, Waterfall, and Hybrid project delivery methodologies. Benefits - 3 weeks paid PTO. - Tuition reimbursement. - 401(k) plan. - Comprehensive benefits package. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package including vacation, sick time, Wellness and Volunteer Time Off days.

Role Description We are seeking an experienced Middle Project Manager with a strong background in Project Management and Process Implementation to lead the development and implementation of the new internal systems and business processes. The ideal candidate has a blend of project management, analytical, and soft skills to analyze and improve processes on department and company levels and communicate directly with the stakeholders. - Lead the end-to-end internal project lifecycle - from requirements gathering to solution delivery and business process implementation - Conduct user interviews and stakeholder discovery sessions to identify business needs, validate assumptions, shape the direction of process or system improvements, and translate them into clear, actionable project requirements - Act as a bridge between business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage - Work closely with product managers, design, development, and other teams to ensure timely and high-quality delivery - Identify and manage project risks, issues, and dependencies, providing mitigation strategies and solutions - Lead change management efforts, ensuring smooth transitions and stakeholder engagement throughout project phases - Monitor project performance and KPIs, ensuring alignment with project objectives and business outcomes - Lead business process implementation - ensuring solutions are embedded into actual workflows and adopted by the teams - Collect and analyze data to support decision-making and proposed solutions - Prepare and deliver progress reports, presentations, and status updates to stakeholders and senior management - Maintain awareness of industry trends, emerging technologies, and best practices - Proactively identify potential process improvements, efficiency gaps, and blind spots across teams and workflows Qualifications - 3+ years of experience in project management - Strong organizational, planning, and delivery skills - Experience in business process analysis and optimization, or product workflow buildup, is a must - Strong communication and stakeholder management skills - Experience working with cross-functional teams and both business and technical stakeholders - Data-driven approach to decision-making - Experience working with AI or implementing AI into products or business processes - Ability to work independently and as part of a team - Flexibility to adapt to changing requirements and deadlines - English at least B2 Benefits - Opportunity to shape the backbone systems of a modern, data-driven digital company. - Autonomy to lead meaningful projects from ideation to impact. - A collaborative, innovation-first environment that values initiative and experimentation. - Reduced working hours on Fridays during the summer. Schedule - Monday–Friday, 1:00/2:00 PM – 9:00/10:00 PM EET. Why Join Us You’ll be at the intersection of technology, process innovation, and business growth - building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.

• Lead end-to-end project delivery, including initiation, planning, execution, monitoring, and closure. • Drive projects through idea generation, funnel intake, definition, and scoping phases. • Manage scope, schedule, budget, risks, and resource allocation across complex initiatives. • Ensure successful execution through defined performance metrics and KPIs. • Serve as the single point of accountability and escalation for project success. • Build strong relationships with clients, sponsors, steering committees, and cross-functional teams. • Provide consultative guidance to customers, aligning solutions with business objectives. • Facilitate project governance forums, including Steering Committee meetings and executive updates. • Apply and adapt PMI-based and customer-facing project methodologies. • Establish and maintain project management frameworks, standards, and documentation. • Lead continuous improvement initiatives within the PMO. • Develop and deliver status reports, dashboards, and executive summaries. • Track project financials, including effort, forecasting, and cost management.

Role Description - Analyzing and investigating new project requirements, preparing project plans; assessing risks and proposing mitigations - Ensuring that project meets deadlines and delivering product of required quality - Managing large project teams or multiple sub-teams within a project (programmers, artists, game designers, QA, etc) - Identifying and clarifying team goals; ensuring that expectations are aligned between stakeholders - Managing communications within the team and between the team and company departments as well as people on the client's side - Managing and planning team capacity - Conducting team meetings, providing various reports - Working with leads on tracking team's performance - Supporting team growth through regular feedback and Career Development plans - Conducting project interviews, contributing to hiring process - Experience of work on all project phases (from idea to release), adjusting methodologies depending on the project’s phase and team size - Experience of work with external Clients: ability to establish collaborative relationship and a high level of trust - Ability to tell critical from just important, work out plans, set priorities, assess risks, track tasks to completion - Ability to efficiently manage teams of 10+ people - Ability to prioritize, delegate and manage multiple tasks under pressure - Excellent organizational and communication skills, result-oriented approach - Fluent English - Native Korean Speaker - Experience in GameDev - Working with an international team of world-class professionals on exciting and challenging projects - Learning & Development opportunity - Sensibly flexible working hours Qualifications - Fluent English - Native Korean Speaker - Experience in GameDev Requirements - Ability to efficiently manage teams of 10+ people - Excellent organizational and communication skills, result-oriented approach Benefits - Learning & Development opportunity - Sensibly flexible working hours