IFS

Role Description Enterprise software succeeds or fails at the moment it meets the market. We are hiring a Principal, Commercial Readiness & Launch to own that moment — the discipline, orchestration, and stakeholder alignment that turn a finished release into a commercially successful launch. This is a senior, high-visibility program leadership role at the intersection of Product, R&D, Sales, Marketing, Finance, Customer Success, and Cloud Operations. You will build and run the commercial readiness framework for our product portfolio: - Define what “ready to launch” means. - Drive every function to that bar. - Manage the executive stakeholders who depend on it. You will be the person who ensures that when a product ships, the field can sell it, customers can adopt it, support can stand behind it, and the business can measure it. The ideal candidate is a seasoned technical program manager who has lived inside enterprise software delivery — someone who combines deep technical fluency with the strategic clarity to align cross-functional stakeholders and keep large-scale, multi-workstream programs on scope, on budget, and on time. What You Will Do Commercial Readiness - Own the end-to-end commercial readiness framework: define launch readiness criteria across Product, Sales, Marketing, Pricing, Legal, Support, and Delivery, and drive each function to meet them on schedule. - Run structured gate/stage reviews for launches — readiness scorecards, go/no-go checkpoints, and executive sign-off. - Identify readiness gaps early (enablement, packaging, pricing, deployment tooling, documentation) and mobilize owners to close them before they become launch-day escalations. - Build standardized templates, playbooks, and processes for launch readiness that scale across the portfolio and become the organizational standard. Launch Activities & Execution - Plan and execute product launches end-to-end: launch plans, cross-functional workstream tracking, dependency management, risk and issue management, and release packaging coordination with R&D. - Orchestrate launch execution across globally distributed teams and time zones, using agile artifacts (Jira boards, plans, burndown tracking) and ceremonies to keep delivery visible and on track. - Coordinate field and customer-facing readiness: sales enablement handoffs, early-adopter and reference programs, customer communications, and UAT/beta feedback loops into the launch plan. - Manage the full launch calendar across concurrent products and releases, balancing resources and sequencing so multiple launches land successfully in parallel. Stakeholder Management for Commercial Success - Serve as the single point of accountability and communication hub for launch programs — running weekly, monthly, and quarterly status rhythms with stakeholders from working teams up to executive leadership. - Align Product Management, R&D, Finance, Customer Experience, Cloud Operations, and go-to-market leaders around one launch plan, negotiating scope, resources, and timelines across competing priorities. - Deliver monthly executive reporting on launch program health: budget actuals vs. forecast, milestone status, risks, and commercial readiness posture. - Own launch program budgets and resource plans — forecasting, validating actuals, and ensuring the right mix of skills is in place to deliver. - Manage expectations with strategic customers and partners during launch windows, drawing on credibility built from direct customer-facing delivery experience. - Lead post-launch reviews and retrospectives; track adoption and commercial KPIs in the first 90 days and feed lessons back into the readiness framework. Success in the First 12 Months Looks Like - A commercial readiness framework and launch playbook adopted as the standard across the product portfolio. - Every major launch in the year executed on time, with all readiness gates passed and no launch-day surprises for Sales, Support, or customers. - Executives, product leaders, and go-to-market teams citing one trusted source of truth for launch status, budget, and risk. - Measurable post-launch commercial indicators (pipeline readiness, enablement completion, early adoption) tracked and improving launch over launch. Qualifications - 10+ years in enterprise software delivery, with significant experience as a senior technical project/program manager on complex, multimillion-dollar programs. - PMP certification (or equivalent) with demonstrated mastery of both agile/scrum and stage-gate/waterfall governance — and judgment for when each applies. - Proven track record of on-time, on-budget delivery of concurrent, large-scale programs (e.g., multiple simultaneous enterprise implementations or release programs). - Direct experience leading globally distributed, cross-functional teams across multiple time zones, including R&D, product management, finance, and customer-facing functions. - Budget ownership at scale: building annual budgets and resource plans, monthly actuals-vs-forecast reporting, and executive financial communication. - Deep familiarity with ERP/EAM or comparable enterprise/asset-management software and the industries it serves (utilities, energy, mining, transportation, or other asset-intensive sectors). - Enough technical fluency — integration design, environment management, system administration, or custom development background — to earn credibility with engineering and translate technical status into commercial impact. - Exceptional stakeholder management and communication skills, from daily standups to quarterly executive reviews. - Expert with Jira, Confluence, and modern PM tooling; comfortable using AI tools (Copilot, Claude) to accelerate program work. Preferred - Experience with formal gate methodologies for capitalized software programs. - Hands-on customer implementation or consulting background — you have sat on the customer side of a launch and know what “ready” actually means in the field. - Experience creating PMO standards, templates, and processes adopted organization-wide. - Change management and user-adoption experience (UAT leadership, enablement, acceptance-focused rollout). - Entrepreneurial or commercial ownership experience — you have taken something to market and lived with the results. - International work experience and comfort operating across cultures and regions. Benefits - Permanent, Full-time - Fully remote role - Competitive salary (commensurate with experience) - Flexible paid time off, medical, dental, and vision insurance - 401K with Company contribution, flexible spending accounts - Life insurance and disability benefits - Tuition assistance and community involvement opportunities

• Responsible for Success through the leadership and effective orchestration of a large virtual team • Management of program deliveries and strong senior customer relationships • Driving customer satisfaction and loyalty through a strong relationship • Supporting customers' digital journey through modernization and empowering them to achieve more • Leading executive steering committee meetings with customers • Communication with Global Delivery SLT on any potential escalations needed

• Defining the operating model and long-term product strategy for Industrial AI Initiatives across aircraft, engine, and component maintenance, aligning with company objectives and market opportunities. • Creating category-level opportunities and conducting comprehensive market and competitive analyses, including TAM/SAM/SOM sizing, for AI-enabled Aerospace & Defense maintenance solutions. • Engaging with airlines, MRO providers, OEMs, and defense operators to gather requirements, validate solutions with real customer evidence, and ensure products meet or exceed their expectations. • Applying domain insight, customer evidence, and subject matter expert input across Line and Base Maintenance, engine overhaul, records and compliance, and asset management processes to inform AI product requirements. • Owning AI governance for the domain — setting the quality bar, safety and compliance standards, and responsible-AI guardrails for AI features deployed in safety-critical maintenance contexts. • Partnering with engineering and data science teams on AI-native delivery, scoping AI features and AI-assisted workflows, and building institutional standards and PRD schemas used across the domain. • Building the investment case and financial models to defend and prioritize the AI product portfolio, holding explicit portfolio and P&L accountability. • Developing and implementing go-to-market strategies, pricing, and sales plays for Industrial AI products, and presenting roadmap and investment updates to senior leadership and the board.

• Shape our next-generation mobility solution. • Build AI into the product. • Use AI to build the product. • Deploy forward. • Own delivery end to end. • Lead as a Principal. • Anchor to the customer.

• Design, build and evolve modern enterprise software as part of the Enterprise Asset Management team. • Deliver scalable, secure and high-quality software that solves complex customer challenges. • Apply modern engineering practices and AI capabilities to provide genuine business value. • Collaborate closely with Product, Design and Engineering teams to build intelligent solutions. • Mentor engineers and drive engineering excellence within the team.

• Serve as a trusted technical advisor throughout the sales cycle • Collaborate with the sales team, prospects, and existing clients • Deliver impactful product demos and executive briefings (virtual and on-site) • Design enterprise-level technology solutions • Engage with C-level technical management and architectural teams • Develop industry knowledge to become a trusted advisor

• Leads the overall post-sale value realization strategy for Nexus Black. • Responsible for building, scaling, and managing the AI Adoption Engineering organization. • Set the vision, define operating models, influence GTM and product strategy. • Ensure customers achieve repeatable early wins, expanded value realization, and long-term strategic partnership. • Serve as executive sponsor for key enterprise customers. • Drive innovation in workflows, integrations, and AI-enabled customer processes.

Role Description We are looking for a hungry, focused and resilient farming sales person with great collaboration and sales execution skills to help grow the business across the market unit. As the Account Executive you will be selling into a focused list of target accounts, primarily upper mid-market and enterprise customers in the DACH region, typically with revenues above EUR 300m. You will be entrepreneurial in nature and excel at building pipeline, creating and closing opportunities. By using a consultative approach and methods and tools like value-based selling, Account Planning and excellent opportunity management you will lead sales activities for IFS's award winning products while also having access to the broader portfolio to bring value to our customers. You will use your industry knowledge and enterprise software sales expertise to identify and qualify deals, developing and closing sales opportunities with our existing customer base. The role is strongly focused on expanding and growing long-term existing customer relationships within the IFS Cloud installed base, including positioning innovative SaaS and AI-driven solutions that deliver measurable business value. The role is positioned within a high-growth market unit. This is an organisation going through transformational growth (organic and inorganic). We are an ever-evolving business, challenging and disrupting the industry standards which are too often accepted by some of our competitors in the global enterprise software space. Our go-to-market strategy is focused on geographical and key industry verticals within a matrixed sales organization. The majority of the customer base is within Manufacturing industries, especially Electronics, Industrial Machinery, Equipment and Engineering-driven businesses. Responsibilities - Strong sales execution and continued sharpening of these skills - Prepare, update, own and execute the Go-To-Market Strategy for nominated industries - Prepare, own, and maintain Territory Plan for agreed vertical - Prepare Account Plan including deal action cards, mutual closing plans and power maps for named accounts - Own the end-to-end sales process including demand generation, understanding customer needs, agreeing a mutual evaluation process, owning the RFI/RFP process, building a business case for change and winning business, and utilizing resources within a matrix organization to get the job done. - Work with partners to better penetrate into your accounts, creating joint sales plays that accelerate deal cycles and maximize value while providing strong delivery plans that lead to happy referenceable customers - 100% responsibility for owning the annual sales targets and delivering as per the quarterly budget - Continued pipeline building and demand generation activities to achieve 3x pipeline coverage - Liaison with Sales leadership and Global teams to build a strong internal network and collaboration - Manage and maintain complete CRM and Account hygiene, at all times, along with sales cadence, administration and reporting to ensure accurate forecasting - Build trusted long-term customer relationships across both IT and business functions, including Operations, Manufacturing and Production leadership - Develop broad stakeholder networks within customer organizations to identify new business cases and expansion opportunities - Act as a trusted advisor by understanding and speaking the customer’s business language, challenges and operational priorities - Drive disciplined forecasting and pipeline management with a high level of accuracy, consistency and accountability - Demonstrate a strong ownership mentality and willingness to go the extra mile to support customer success and long-term account growth - Effectively orchestrate internal and external stakeholders across sales, pre-sales, delivery, product management and partner ecosystems - Operate successfully in a high-performance environment with the ability to manage pressure and competing priorities Qualifications - In-industry, enterprise software sales quota-carrying sales cycle delivery across the assigned geographic market within the assigned industries and accounts across the market unit - An entrepreneurial mindset with innate curiosity and resilience - Working knowledge of CRM systems and commitment to data hygiene and accurate reporting - Willingness and appreciation of the sales process including cadence, forecasting and accurate reporting - A track record of consistently meeting and over-achieving quota - Strong written and verbal communication skills in English and a local language relevant to the market geography - Comfort working within a matrix-rich organisation, building relationships, and finding support to get the job done. - Strong understanding of SaaS business models and the ability to position AI-driven business solutions in an enterprise environment - Experience managing and growing strategic installed base customers over long sales cycles and customer lifecycles - Ability to build credibility and relationships with both executive business stakeholders and technical teams - Strong forecasting discipline and experience operating within structured sales governance and cadence models - High degree of personal accountability, persistence and resilience under pressure Benefits - Attractive salary with above-average additional benefits. - Car Allowance and additional compensation for business trips. - Company pension plan. - Further training opportunities and intensive support during the induction phase. - Flexible working hours and mobile working models - Work from wherever you want, whether in the office or from home. - Wellbeing-benefits: Jobrad & Wellpass - 30 vacation days as well as additional special leave for birthdays and social commitment (CSR).

• Responsible for supporting 24x7 operations within the Unified Support Security Operations Center (SOC) and Observability functions • Continuous monitoring of security events and system health across IFS customer environments • Analyzing alerts from both security and observability platforms • Identifying potential threats or service anomalies • Ensuring timely incident triage and response • Responsible for monitoring the IFS customer security state • Analyze real-time events and triage incidents based on the severity of the situation • Assist in identifying and addressing information security gaps, with a focus on cloud environments • Stay up to date on the latest cybersecurity threats and vulnerabilities and support the implementation of recommended mitigations • Proactively monitor alerts for all cloud hosted IFS products • Communicate with other resolver groups to rectify them • Contribute to the operation (Observability) coverage of 24x7x365 • Identify and categorize prioritized incoming events or alerts for IFS products via Observability stack • Generate regular reports on the organization’s security posture and incident trends • Contribute to the creation and maintenance of operational documentation and knowledge base articles • Any other duties as designated by the line manager

• Manage, prioritize, and proactively track assigned business opportunities for the current quarter and future quarters to ensure timely submissions and active engagement on deal strategy and negotiations. • Ensuring compliance of sales deals with any relevant company policies, procedures and processes or other demands (e.g. Government specifications). • Manage the approval process for sales transaction in the IFS Approval Request system. • Assist and advise Sales with product configurations and pricing proposals. • Draft, review, and administer any documentation necessary for sales transactions and their approval. • Act as first line support to the sales team on revenue recognition or contractual matters relating to sales transactions, act as liaison to Finance and Legal Departments on those transactions. • Provide interpretation and analysis of existing customer contractual documents. • Interact with all internal business partners involved in the execution and closure of sales transactions. E.g. Finance, Presales, Legal, Technology Alliances, Partner Managers, Product Managers, Corporate and Global functions. • Interact with external clients and vendors at various levels on contract and business-related matters, if necessary. • Ensure fiduciary responsibility to IFS. • Other duties and projects as may be assigned in relation to the Deal Desk team.