The Home Depot logo
The Home Depot

careers.homedepot.com

Manager, Inside Sales Support

Inside SalesSalesFull TimeRemoteMid LevelTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

3 days ago

Salary

$90K - $120K / year

Seniority

Mid Level

High School2 yrs expEnglishSalesforce

Job Description

Manager, Inside Sales Support

The Home Depot

• The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. • The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment. • This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. • Drive improvements in service delivery and sales outcomes by collaborating cross-functionally with market-specific sales teams. • Ensure a customer-focused sales mindset, strong team performance, and professional development for associates. • Identify opportunities to streamline processes, implement best practices, and elevate operational excellence.

Job Requirements

  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States
  • Experience in managing sales support teams
  • Proven ability to drive operational metrics and process improvements
  • Working knowledge of Microsoft Office Suite
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  • Excellent written and verbal communication skills
  • Experience in sales organizations
  • Strong leadership and coaching skills
  • Experience with CRM tools (e.g., Salesforce.com, Microsoft suite).
  • Strong understanding of sales, demand generation, and technology
  • Experience in customer-focused roles and servicing customer needs.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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