• Join us on an exhilarating journey as a Product Manager for NEC Housing, where you'll play a pivotal role in shaping and delivering cutting-edge products for the Social Housing community. • Carry out market research to understand legislative, regulatory, competitive, economic landscape, as well as changing market drivers. • Become the expert in your product area, with the ability to deal with queries from customers and internal stakeholders. • Collaborate with customers through co-design workshops, User Group sessions and customer meetings to fully understand what’s happening in the sector and how this influences customer requirements. • Define customer business needs and objectives , aligning to product strategy, to ensure that NEC Housing products and solutions meet or exceed customer/market expectations. • Build business cases to define market uptake, pricing and margin analysis. • Identify any 3rd party requirements to complete the user requirements. • Liaise and manage requirements with 3rd party suppliers, systems integrators or other organisations as required. • Define, manage and maintain the roadmap for your product area(s). • Assist the Pre-Sales/Sales team with the production, review and management of bid responses, sales proposals and quotations, as required. • Produce and deliver presentations for both customer and internal audiences. • Support product launch activities.

• Develop a strong understanding of customer needs, user workflows, business objectives, and product opportunities • Translate ambiguous problems into clear product direction, requirements, and success metrics • Own roadmap and backlog prioritization for a product area or major initiative • Make thoughtful tradeoffs across customer impact, business value, technical feasibility, implementation complexity, and strategic alignment • Partner closely with engineering, design, data, customer-facing teams, and company leadership to deliver high-quality software • Manage product initiatives from discovery through development, launch, adoption, and iteration • Use qualitative and quantitative evidence to inform prioritization and evaluate product performance • Communicate product direction, decisions, and progress clearly across stakeholders

• Own the full games studio operation end-to-end: structure, process, tooling, hiring, and delivery. • Build production infrastructure from scratch, including pipelines, project management systems, tools, milestone tracking, and communication workflows. • Lead and grow the team, hiring across engineering, design, art, QA, and production disciplines in alignment with project needs. • Oversee day-to-day development on several active titles in planning, ensuring quality, timeline, and budget targets are met. • Establish version control, asset pipelines, documentation and QA processes appropriate to the team's scale and engine choices. • Work directly with the CEO to align production priorities, staffing plans, budgets, and delivery goals across the games portfolio. • Establish a studio culture that reflects Glitch's values: skilled, kind, ambitious people doing work they're proud of. • Manage relationships with external partners, publishers, platforms, and contractors as needed. • Build and manage relationships with external platforms (Steam, consoles, mobile), publishers, contractors, and vendors. • Report regularly on project health, resourcing gaps, risks, and milestones.

• Decompose CX work into customer intent categories • Instrument or reconstruct average handle time (AHT) by intent category • Build a cost-of-service model • Identify the highest-cost, highest-frequency, and most automatable CX activities • Own the POMS product vision and strategy • Define and track efficiency metrics • Identify real CX teammate needs through structured discovery • Lead agile scrum rituals • Collaborate with Engineering, Product Design, and Analytics • Serve as the connective tissue between CX, R&D, and Operations stakeholders • Contribute to the Product Team's toolkit