• Decompose CX work into customer intent categories • Instrument or reconstruct average handle time (AHT) by intent category • Build a cost-of-service model • Identify the highest-cost, highest-frequency, and most automatable CX activities • Own the POMS product vision and strategy • Define and track efficiency metrics • Identify real CX teammate needs through structured discovery • Lead agile scrum rituals • Collaborate with Engineering, Product Design, and Analytics • Serve as the connective tissue between CX, R&D, and Operations stakeholders • Contribute to the Product Team's toolkit

• Define and maintain the product vision and strategy, aligned with business objectives • Manage and prioritize the backlog, ensuring focus on high-impact deliveries • Serve as a bridge between stakeholders, the business area, and technical teams • Lead product initiatives using AI/Analytics, from discovery through delivery • Translate business needs into clear requirements and user stories • Support decisions based on data, metrics, and user behavior • Oversee the development cycle using agile methodologies (Scrum/Kanban) • Ensure continuous product evolution and delivery of customer value

• Co-create product strategy with the CPTO and exec team. • Drive prioritization across investment themes, balancing near-term revenue and retention impact with the long-term bets that define our moat. • Own the product operating budget and headcount plan. • Partner with Sales and Marketing to shape packaging and SKU architecture. • Lead launches with Marketing, Sales, and Customer Experience. • Lead, coach, and grow the product management and user research teams. • Track the competitive landscape as a living input that shapes roadmap, positioning, and packaging decisions in real time. • Spend real time with customers, clinical stakeholders, and prospects across ER/Specialty hospitals, GP practices, and Consolidator/DSO leadership. • Align cross-functional partners without direct authority across Engineering, Sales, Marketing, Customer Experience, and Finance. • Represent product externally with the executives, company, board of directors, customers, prospects, analysts, and at industry events.

• Define and guide product strategy for Akamai's compute offerings. • Connect technical hardware layers with developer experiences, ensuring compute instances provide exceptional value compared to traditional cloud providers. • Oversee the compute lifecycle, including hardware assessments and features within the cloud platform's virtualization layer. • Gather, document, and communicate business and technical requirements. • Define and execute the product strategy, roadmap and deliver against the product plan. • Foster connections with cross-functional teams, such as sales and marketing, to promote products and gather feedback for ongoing success. • Analyze operational metrics and trends to manage and maximize product KPIs, revenue and profitability, building business cases and margin analysis. • Become the trusted expert in alternative cloud infrastructure trends, bare-metal innovations, and the comparative market landscape. • Synthesize feedback and prioritize development.