• Own the full games studio operation end-to-end: structure, process, tooling, hiring, and delivery. • Build production infrastructure from scratch, including pipelines, project management systems, tools, milestone tracking, and communication workflows. • Lead and grow the team, hiring across engineering, design, art, QA, and production disciplines in alignment with project needs. • Oversee day-to-day development on several active titles in planning, ensuring quality, timeline, and budget targets are met. • Establish version control, asset pipelines, documentation and QA processes appropriate to the team's scale and engine choices. • Work directly with the CEO to align production priorities, staffing plans, budgets, and delivery goals across the games portfolio. • Establish a studio culture that reflects Glitch's values: skilled, kind, ambitious people doing work they're proud of. • Manage relationships with external partners, publishers, platforms, and contractors as needed. • Build and manage relationships with external platforms (Steam, consoles, mobile), publishers, contractors, and vendors. • Report regularly on project health, resourcing gaps, risks, and milestones.

• Decompose CX work into customer intent categories • Instrument or reconstruct average handle time (AHT) by intent category • Build a cost-of-service model • Identify the highest-cost, highest-frequency, and most automatable CX activities • Own the POMS product vision and strategy • Define and track efficiency metrics • Identify real CX teammate needs through structured discovery • Lead agile scrum rituals • Collaborate with Engineering, Product Design, and Analytics • Serve as the connective tissue between CX, R&D, and Operations stakeholders • Contribute to the Product Team's toolkit

• Define and maintain the product vision and strategy, aligned with business objectives • Manage and prioritize the backlog, ensuring focus on high-impact deliveries • Serve as a bridge between stakeholders, the business area, and technical teams • Lead product initiatives using AI/Analytics, from discovery through delivery • Translate business needs into clear requirements and user stories • Support decisions based on data, metrics, and user behavior • Oversee the development cycle using agile methodologies (Scrum/Kanban) • Ensure continuous product evolution and delivery of customer value

• Co-create product strategy with the CPTO and exec team. • Drive prioritization across investment themes, balancing near-term revenue and retention impact with the long-term bets that define our moat. • Own the product operating budget and headcount plan. • Partner with Sales and Marketing to shape packaging and SKU architecture. • Lead launches with Marketing, Sales, and Customer Experience. • Lead, coach, and grow the product management and user research teams. • Track the competitive landscape as a living input that shapes roadmap, positioning, and packaging decisions in real time. • Spend real time with customers, clinical stakeholders, and prospects across ER/Specialty hospitals, GP practices, and Consolidator/DSO leadership. • Align cross-functional partners without direct authority across Engineering, Sales, Marketing, Customer Experience, and Finance. • Represent product externally with the executives, company, board of directors, customers, prospects, analysts, and at industry events.