• Develop a strong understanding of customer needs, user workflows, business objectives, and product opportunities • Translate ambiguous problems into clear product direction, requirements, and success metrics • Own roadmap and backlog prioritization for a product area or major initiative • Make thoughtful tradeoffs across customer impact, business value, technical feasibility, implementation complexity, and strategic alignment • Partner closely with engineering, design, data, customer-facing teams, and company leadership to deliver high-quality software • Manage product initiatives from discovery through development, launch, adoption, and iteration • Use qualitative and quantitative evidence to inform prioritization and evaluate product performance • Communicate product direction, decisions, and progress clearly across stakeholders

• Own the full games studio operation end-to-end: structure, process, tooling, hiring, and delivery. • Build production infrastructure from scratch, including pipelines, project management systems, tools, milestone tracking, and communication workflows. • Lead and grow the team, hiring across engineering, design, art, QA, and production disciplines in alignment with project needs. • Oversee day-to-day development on several active titles in planning, ensuring quality, timeline, and budget targets are met. • Establish version control, asset pipelines, documentation and QA processes appropriate to the team's scale and engine choices. • Work directly with the CEO to align production priorities, staffing plans, budgets, and delivery goals across the games portfolio. • Establish a studio culture that reflects Glitch's values: skilled, kind, ambitious people doing work they're proud of. • Manage relationships with external partners, publishers, platforms, and contractors as needed. • Build and manage relationships with external platforms (Steam, consoles, mobile), publishers, contractors, and vendors. • Report regularly on project health, resourcing gaps, risks, and milestones.

• Decompose CX work into customer intent categories • Instrument or reconstruct average handle time (AHT) by intent category • Build a cost-of-service model • Identify the highest-cost, highest-frequency, and most automatable CX activities • Own the POMS product vision and strategy • Define and track efficiency metrics • Identify real CX teammate needs through structured discovery • Lead agile scrum rituals • Collaborate with Engineering, Product Design, and Analytics • Serve as the connective tissue between CX, R&D, and Operations stakeholders • Contribute to the Product Team's toolkit

• Define and maintain the product vision and strategy, aligned with business objectives • Manage and prioritize the backlog, ensuring focus on high-impact deliveries • Serve as a bridge between stakeholders, the business area, and technical teams • Lead product initiatives using AI/Analytics, from discovery through delivery • Translate business needs into clear requirements and user stories • Support decisions based on data, metrics, and user behavior • Oversee the development cycle using agile methodologies (Scrum/Kanban) • Ensure continuous product evolution and delivery of customer value