• Collaborate with global trade teams, IT teams, and external partners to gather and document business requirements. • Analyze current processes and systems to identify gaps and opportunities for improvement. • Translate business needs into functional and technical specifications. • Design IT solutions to support global trade operations, including customs compliance, import/export processes, and trade finance. • Ensure solutions align with business goals, regulatory requirements, and industry best practices. • Assist in the planning, execution, and delivery of IT projects related to global trade. • Work closely with project managers to ensure projects are delivered on time, within scope, and within budget. • Act as a liaison between business stakeholders and technical teams to ensure clear communication and alignment. • Facilitate workshops, meetings, and discussions to gather input and validate solutions. • Ensure IT solutions comply with international trade regulations and standards. • Identify potential risks and work with teams to develop mitigation strategies. • Develop and execute test plans to ensure IT solutions meet business requirements and quality standards. • Support user acceptance testing (UAT) and resolve issues as needed. • Identify opportunities for process optimization and automation to enhance efficiency and effectiveness. • Stay updated on industry trends and emerging technologies to recommend innovative solutions. • Create detailed documentation, including business requirements, process flows, and user guides. • Provide regular updates to stakeholders and senior management on project status, risks, and issues.

• Translate operational and business requirements into structured product specifications: mock-ups, user stories, process flows, and acceptance criteria • Work closely with operations and finance teams to understand their day-to-day work and transform it into clear processes • Design operational interfaces and the workflows behind them • Ensure that processes meet regulatory requirements and fit into existing operational journeys • Connect processes to the underlying systems, assess current integration capabilities, and define required changes • Support the migration and extension of existing functionality on the new platform • Hand specifications over to development and support testing, release, acceptance, and stakeholder demos • Support automation across payment platforms, branch cash operations, clearing, reconciliation, and related finance processes • Help reduce manual work and strengthen audit readiness

• Support enterprise content and document management initiatives by performing a dual role as a Business Analyst and Data Analyst. • Work closely with business stakeholders, clients, and technical teams to gather requirements, analyze data, and map end-to-end solutions within the C3M, FileNet, and CMOD domain. • Elicit and document business and functional requirements, validating change requests, and ensure appropriate testing strategies and implementation plans are in place. • Audit solution changes to ensure quality, compliance, and operational readiness.

• Work collaboratively with the client and team members • Research, validate and document business needs • Ensure items are prepared for client meetings • Assist with translating client requests • Document updates for all reference updates/changes • Work with the systems team on assigned system changes • Assist with quarterly and annual CPT, HCPCS and diagnosis code updates