Role Description As an IT Business Analyst, you will act as a trusted partner to the business — the single point of accountability who guides an IT request from its very first conversation through to a successfully delivered solution. You will own the full journey: - Assessing business needs - Identifying and quantifying desired outcomes - Eliciting and documenting requirements - Collaborating with technical delivery teams - Evaluating results Your impact will be felt across the organization: - Business stakeholders will rely on you to make sense of their technology needs and advocate for solutions that actually work. - IT leadership will depend on you for clear pipeline visibility, prioritized recommendations, and analytical insight. - Delivery teams will count on you for requirements that set them up for success — not surprises. This is a high-visibility role that sits at the intersection of business and technology. You will build trusted relationships that make things get done — and done well. Qualifications - 5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment. - Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution. - Hands-on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle. - Proven experience working across both project-based and BAU (run-the-business) contexts. - Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset. - Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset. Requirements - Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests. - Assess and validate requests for business value, strategic alignment, feasibility, and risk. - Maintain an up-to-date view of the IT request pipeline. - Apply consistent scoring and prioritization frameworks. - Identify and flag duplicate, redundant, or conflicting requests across the portfolio. - Elicit, analyze, and document detailed functional and non-functional requirements. - Produce high-quality BRDs, process flow diagrams, user stories, and use cases. - Conduct current-state analysis and gap assessments. - Collaborate with solution architects, developers, and platform SMEs. - Define and lead UAT. - Support training development, change management, and post-go-live adoption. - Track delivery progress, surface risks and blockers proactively. - Maintain an accurate inventory of enterprise applications. - Support oversight of key IT contracts and vendor relationships. - Identify gaps between current technology capabilities and evolving business demand. - Correlate IT spend to the value of services utilized. - Serve as the day-to-day point of contact for business stakeholders. - Facilitate workshops, steering meetings, and cross-functional working sessions. - Identify and champion opportunities to improve IT and business processes. - Define measurement frameworks for improvement initiatives. - Source, analyze, and visualize data to validate business cases. - Apply AI-assisted tools to accelerate documentation and analysis. - Evaluate automation and AI opportunities within business processes. Benefits - Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program - Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance - Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave - Additional Perks: Employee Discount Program Company Description We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging.

• Working with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. • Assess and document training needs, communicate existence of new process. • Document business processes, training procedures, standard operating procedures, project status, etc. • Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services. • Generate standard reports. • Other duties as assigned.

Role Description NTT DATA Americas is looking for a Sustainable IT ESG Analyst who will be responsible for helping us with Metrics and Reporting. The Sustainable IT ESG Analyst - IT ESG Metrics & Reporting is responsible for providing robust ESG analysis, governance, and assurance over IT Operations and digital services ESG metrics (Sustainable IT) within a large, complex global IT environment. The role partners with IT, procurement, finance, and sustainability teams to measure and reduce the environmental and social impacts of the technology estate, while supporting compliance with ESG reporting requirements with accurate, well-governed, decision-useful metrics. The role will focus on carbon, energy, infrastructure efficiency, circularity, software sustainability, and wider Sustainable IT ESG KPIs, embedding strong controls, data quality standards, and governance frameworks across the technology estate. A successful Senior Director Sustainability Solutions will be an expert in the Sustainable IT domain. - Sustainable IT ESG Analysis and insights to produce actionable insights for Global IT and provide IT-specific data and commentary for internal sustainability reports, including IT’s contribution to climate and circularity targets. - ESG Governance, Controls and Assurance by establishing and maintaining data quality controls over ESG data from various systems. - Develop and maintain relationships with external stakeholders, including investors, regulators, and other organizations. - Monitor sustainability performance and ensure compliance with applicable regulations. - Serve as Project Manager or Subject Matter advisor during Sustainability Services client engagements and direct teams to deliver high quality results. - Perform Sustainable IT data management by collecting IT-related ESG data, including data center and cloud energy use, device inventories, hardware refresh cycles, and software/service usage and maintain a centralized dataset of IT assets and services with sustainability attributes (e.g., energy efficiency, EPEAT/TCO labels, take-back options, cloud region carbon intensity). Qualifications - Degree in Sustainability, Environmental Science, Technology, Engineering, Finance, or a related discipline. - Professional qualifications or training in ESG, sustainability, or climate reporting (e.g. GHG Protocol, CFA ESG, IEMA) desirable. - Strong background & understanding of environmental regulations, compliance & safety regulations; and the environmental, social, and governance (ESG) business. - Minimum of 3 years’ experience working in Sustainable IT. Requirements - Proven experience in ESG analysis, sustainability reporting, or non-financial risk, ideally within a technology-led or IT-intensive organisation. - Strong understanding of GHG accounting with specific exposure to IT-related emissions (cloud, data centres, hardware, software). - Experience designing or operating data governance and control frameworks. - Ability to work with complex data sets and translate them into clear, decision-ready insights. - Strong stakeholder management skills across technical and non-technical audiences. - Proficiency in Excel and BI tools, plus comfort working with IT data sources such as ServiceNow (CMDB, ITAM) and Watershed. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits.

Role Description This is a temporary position for 11 months. - Support financial planning, reporting, and analysis activities by preparing financial reports, maintaining data accuracy, assisting with budgeting and forecasting, and providing insights that help leaders manage departmental and project-related spend. - Prepare recurring and ad hoc financial reports, dashboards, and analyses to support IT leadership decision-making. - Compile, analyze, and maintain financial and operational data related to Information Services budgets, projects, and departmental spend. - Maintain reporting files, templates, and data tracking methods to support accurate, timely financial reporting. - Develop and refresh reports using Excel and other finance systems to monitor budgets, forecasts, and actual results. - Perform trend and variance analysis to identify drivers of financial results, risks, and opportunities. - Work with the IT Finance Analyst to support reporting enhancements, process improvements, and automation efforts that improve finance team efficiency and data quality. - Recommend practical improvements to reporting processes, data management practices, and standard work. - Help monitor report effectiveness and consolidate reporting needs to improve consistency, usability, and efficiency. - Partner with IT Finance Analyst, report users, and business leaders to explain financial results, answer questions, and support informed decision-making. - Respond to special analysis requests by gathering data, assessing reporting needs, and delivering clear, actionable insights. - Coordinate with Information Services Cost Center Managers and finance partners to support a consistent, timely monthly close process. - Assist with annual budget preparation, forecast updates, and ongoing expense tracking for IT departments and initiatives. - Build knowledge of finance tools, reporting systems, and analytical techniques to continuously improve the quality of work and insights. - Perform other financial, analytical, and project support responsibilities as assigned. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field. - 0–2 years of relevant experience, including internships or co-op experience. - English Level: C1 (Advanced). Requirements - Proficiency in Excel, including formulas, pivot tables, and data analysis; familiarity with SAP or other ERP systems preferred. - Strong financial, analytical, and computer skills with the ability to work accurately with large data sets. - Foundational knowledge of budgeting, forecasting, variance analysis, and financial reporting. - Strong analytical and problem-solving skills, with a process-oriented mindset and adherence to standards. - High attention to detail and commitment to data accuracy. - Clear oral and written communication skills, with the ability to explain financial information to non-finance partners. - Self-motivated, organized, and able to manage multiple priorities in a deadline-driven environment. Benefits - Extraordinary employee experience. - Flexible schedule. - Work from home up to 5 days a week. - L.L.Bean employee discount. - Company doctor. - Employee Assistance Program (EAP).