Customer Service & Supply Chain Specialist for Americas Bridgewater, NJ Full time R2592047 Location: Bridgewater, New Jersey (Hybrid: 50% Office / 50% Remote) About the Role: We are seeking a Sales Support & Customer Service Specialist to drive operational excellence and support our clients across the Americas (US, Canada, Mexico, Brazil…). In this operation-oriented role, you will act as the critical link between our customers, sales teams, and European manufacturing sites, ensuring seamless order execution and best-in-class customer experience. Key Responsibilities: - Order & Customer Operations: Process and manage customer sales orders across the Americas in SAP. Ensure all documentation meets strict internal and regulatory standards; serve as the primary escalation point for any production, quality, or supply issues. - Supply Chain Execution: Coordinate order fulfillment directly with manufacturing plants. Manage US-specific purchase orders and maintain stock replenishment forecasts in our planning tools to meet regional demand. - Performance Monitoring: Track third-party partner performance through targeted KPIs and regular business reviews. Identify at-risk products and proactively communicate with Sales, Finance, and Global teams. - Continuous Improvement & Compliance: Create and maintain operating procedures to remain in compliance with Good Distribution Practices (GDP). Participate in Ways of Working (WoW) improvement initiatives, support change management projects, and provide backup coverage for import/export duties. Requirements: - Bachelor’s degree in supply chain, logistics, or another related field. - 5+ years of operational experience in customer service, supply chain, or logistics, preferably within the pharmaceutical industry (exposure to GxP required). - Hands-on, advanced proficiency in SAP and Microsoft Office (Excel, PowerPoint, Outlook). - Autonomous, customer-centric problem solver with rigorous attention to detail and standard operating procedures (SOPs). - Excellent communication and presentation skills. - APICS and/or ISM certification and fluency in Spanish, Portuguese, or French considered a plus Compensation & Benefits: - Comprehensive Total Rewards package including Medical/Dental/Vision, 401(k) with company match, PTO, Employee Assistance Program, Paid Parental Leave and Company-sponsored gym membership with a leading fitness brand to support your health and well-being.

Role Description You will support a Cloud Supply Chain organization within a networking hardware planning function, driving demand and supply planning, supportability analysis, and data-driven decision-making. You will work closely with cross-functional partners to ensure accurate supply visibility, identify risks, and enable timely execution across planning and sourcing functions. A typical day involves: - Analyzing large, interconnected datasets to generate weekly demand and supply supportability insights. - Validating data accuracy and tracking changes across reporting cycles. - Enhancing reporting capabilities by improving dashboards and tools. - Collaborating with engineering teams to build scalable, sustainable solutions. Responsibilities - Generate weekly demand and supply supportability reporting for networking hardware devices. - Analyze week-over-week changes in demand, supply, and supportability; maintain traceability and consistency in reporting. - Validate and reconcile complex datasets from multiple sources to ensure high data accuracy and integrity. - Perform deep-dive analyses into supply chain data, assumptions, and calculations to identify gaps and risks. - Create and maintain documentation for data sources, methodologies, and reporting processes. - Develop and enhance Power BI dashboards to provide visibility into supply position, risks, and gaps. - Partner with engineering teams to design and build internal tools and improve reporting infrastructure. - Drive continuous improvement initiatives across processes, datasets, and reporting systems. - Collaborate with cross-functional stakeholders including demand planning, supply planning, sourcing, and execution teams. - Support KPI reporting on a weekly and monthly basis. - Enable scenario planning and “what-if” analysis for supply chain decision-making. - Communicate insights clearly to business and technical stakeholders, influencing decision-making. Qualifications - Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or a related field AND 7+ years of experience in supply chain, planning, or operations OR Master’s degree in a related field AND 4+ years of relevant experience. - 2–4+ years of hands-on experience in supply chain planning, demand/supply analysis, or related functions. - Advanced Excel skills (data analysis, modeling, validation). - Working knowledge of SQL for data querying and analysis. - Experience developing or maintaining business intelligence dashboards (e.g., Power BI). - Strong analytical and problem-solving skills with the ability to identify data discrepancies and drive corrective actions. - Proven ability to manage multiple priorities, meet deadlines, and maintain high attention to detail. - Strong verbal and written communication skills with the ability to influence stakeholders. - Ability to work independently as a self-starter in a fast-paced environment. Preferred Qualifications - Experience working in large-scale technology or hardware supply chain environments. - Familiarity with distributed data systems such as Kusto (or similar analytics platforms). - Experience partnering with engineering teams to build internal tools or automate workflows. - Demonstrated experience improving business processes and productionizing reporting solutions. - Experience enabling scenario planning or simulation models for supply/demand optimization. - Prior experience working with cross-functional teams across planning, sourcing, and operations. - Strong project management skills with experience leading initiatives end-to-end. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $90,000–$94,000 USD per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. Benefits - Medical, dental, and vision coverage. - Flexible Spending Account. - 401k program. - Competitive PTO offerings. - Parental Leave. - Opportunities for professional growth and development. Location Remote, PST only.

• Generate weekly demand and supply supportability reporting for networking hardware devices • Analyze week-over-week changes in demand, supply, and supportability; maintain traceability and consistency in reporting • Validate and reconcile complex datasets from multiple sources to ensure high data accuracy and integrity • Perform deep-dive analyses into supply chain data, assumptions, and calculations to identify gaps and risks • Create and maintain documentation for data sources, methodologies, and reporting processes • Develop and enhance Power BI dashboards to provide visibility into supply position, risks, and gaps • Partner with engineering teams to design and build internal tools and improve reporting infrastructure • Drive continuous improvement initiatives across processes, datasets, and reporting systems • Collaborate with cross-functional stakeholders including demand planning, supply planning, sourcing, and execution teams • Support KPI reporting on a weekly and monthly basis • Enable scenario planning and "what-if" analysis for supply chain decision-making • Communicate insights clearly to business and technical stakeholders, influencing decision-making

Role Description The Supply & Logistics Coordinator (SLC)/Senior Supply & Logistics Coordinator (SrSLC) is responsible for supporting the development and applying the study specific supply chain strategy including the sourcing and distribution strategy for clinical trial supply to ensure that complex clinical logistics projects are set up and executed according to timelines, budgets, quality standards, SOPs and applicable ICH-GxP and other applicable industry and regulatory guidelines to meet or exceed client expectations. Key Accountabilities: - Project Planning Clinical Trial Supply Strategy - Support the development of the project specific supply chain strategy incl. sourcing and distribution - Utilize applicable tools for supply chain simulation and forecasting - Plan and monitor inventory according to strategy, quantities and forecast - Support risk analysis - Develop supply schedule and provide feedback to depots - Defines with regional peers material specifications regarding amount, lead times, local authorization, bill of material for project and kits - Utilizes available data regarding countries, sites, and enrolment data for appropriate planning and strategy - Set-up and maintenance of inventory management systems (e.g. IVRS, IPtrack, etc). - Perform UAT in close cooperation with e-Logistics team. - Provide input into development of documents, manuals and quality documentation including GMP relevant documentation. - Develop and plan inventory according to meet required strategy, quantities and forecasts - Suggest and implement problem resolutions to meet required timelines. - Project Execution and Control - Keep oversight of the progress of the trial and coordinate with CSL requirements - Support development of logistics concepts - Support development of required study documents and systems according to project timelines and resources - As needed, represent Clinical Logistics Services at client and internal project meetings - Comply with Quality standards, including applicable SOPs and GxP standards - Perform key accountability tasks for Clinical Trial Supplies (IMP and Non-IMP) and for Ancillary Supplies - Complaint handling following GxP guidelines - Support coordination of purchasing, manufacturing, distribution, return, recall and destruction of medication for clinical trials, as applicable - Incorporate the implications of local licensing and registration of medical devices for distribution process and supply chain - Supports Technical Logistics Coordinator in development of specific technical solutions - Collection of document and QC on printability - Performs QC on print product received and releases print runs - Customer Satisfaction and Client Liaison - Proactively engage external and internal clients in solution improvements - Ensure study/project timelines, budgets and efficiencies are met - If requested actively take part in the bidding process (Proposal, 3rd Party Vendor Selection, Bid Defense, Contracts negotiation and review) including client presentations - If requested represent Parexel at professional meetings/ conferences as participant and/or speaker - Assist in managing increased demands and expectations of customers through consistency and predictability in internal procedures and avoidance of crisis situations - Ensure Quality and Process Improvements - Develop reports and statistics for studies and department - Support ongoing optimization of system infrastructure (systems used by CTS&L such as IPTrack, processes, PRXL internal tools) - Address and follow up on quality issues and implement CAPA - Collaborate with preparation and participate in and follow up on audits/inspections - Accountability Supporting Activities - Implement process improvements, in conjunction with the team, in response to corporate, quality, client and team feedback and quality audits Qualifications - Ability to lead and build rapport with a culturally diverse group at multiple levels and disciplines - Strong client focus - Strong demonstrated ability to conduct business in English (written and spoken) and in local language if different from English - Good/Very good understanding of the drug development regulatory framework - Good/Very good knowledge of Microsoft Office programs (Word, PowerPoint, and Excel) - Multi-tasking and prioritization ability - Result-oriented, confident, self-motivated, and driven/high energy - Solid communication (verbal & written) and negotiation skills - Ability to influence and gain collaboration from and respect of key stakeholders - Flexible, capable of managing change and ambiguity - Good/very good analytical capabilities combined with creative problem-solving skills and a sense of urgency - Basic/Profound Project Management skills Knowledge and Experience - Great/Extensive experience in clinical logistics or related field within the biopharmaceutical industry - Leadership experience - Experience/Profound experience in clinical supply chain management incl. IMP and non-IMP or related field within the biopharmaceutical industry - Basic/Good understanding of financial tasks such as budgeting, revenue recognition, PTC, invoicing - Experience/Good Experience in Packaging, Labeling and Distribution of (Non-) IMP - Multinational work experience - Fluent in English Education - Bachelor or Master Degree, or equivalent (e.g. Pharm. D.), in biology, pharmacy, or other health-related discipline, international trade or logistics business or relevant work experience/degree.