Role Description As the Manager of Professional Services, you will lead a team responsible for delivering successful implementations of Axon Enterprise’s products, including (but not limited to) Axon Evidence, associated software solutions, and hardware sensors. Your team will guide customers through onboarding, configuration, training, and deployment, ensuring each solution is implemented smoothly and aligned with the customer’s operational needs. Beyond delivering projects, this role focuses on creating exceptional customer experiences at every stage of the implementation journey. You will ensure the team anticipates customer needs, communicates clearly, and removes obstacles so agencies can quickly realise the full value of Axon’s technology. Through your leadership, you will foster a culture where the team takes pride not only in what they deliver, but in how they deliver it—bringing care, ownership, and collaboration to every customer interaction. Location: Remotely from United Kingdom Reporting to: Sr. Director Professional Services, International Number of Reports: 8 Travel Expectations: approx. 40% What You'll Do - Team Leadership: Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture. Conduct regular performance reviews, provide coaching, and identify training opportunities to enhance team skills and knowledge. - Resource Management: Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands. Monitor team workloads and provide support to balance priorities. - Complex Deployments: Lead and manage a team responsible for executing complex, enterprise-grade product deployments. Provide strategic oversight across change management activities, technical presentations, solution demonstrations, and technical workshops, ensuring alignment between client partners and internal stakeholders. - Stakeholder Collaboration: Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables. Ensure that project milestones and deadlines are met, and that all documentation supports project scope and customer acceptance for revenue recognition while maintaining clear communication and strong customer partnerships throughout the implementation lifecycle. - Technical Expertise: Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras. - Feedback & Documentation: Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement. - Strategic Planning: Work closely with the PSO Commonwealth Director and Sr. International Director to align on strategic initiatives. Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings. Qualifications - Leadership Experience: Proven experience in managing teams, with strong leadership skills to guide and develop talent in a dynamic environment. - Specialised Knowledge: Proven operating experience in areas such as Digital Video, Mobile Communications, or SaaS. - Project Management Skills: Experience in project management and resource tracking, with a strong understanding of software/hardware testing and implementation within complex customer environments. - Technical Acumen: Comfort with basic networking concepts and mobile applications, combined with the ability to troubleshoot effectively. - Professional Experience & Industry Insight: A solid understanding of the company's solutions and products, including their strengths, weaknesses, opportunities, and threats. Law enforcement experience not mandatory but considered an asset. - Project Management Excellence: Demonstrated ability to implement, drive, and track multiple simultaneous projects, with strong problem-solving skills. - Willingness to Travel: Availability to travel (40%) within the United Kingdom & Ireland, with occasional international travel. - Educational Background: Bachelor’s degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering (Computer Science, Software Engineering, Software Development), or equivalent experience. Benefits - Competitive base salary and RSUs. - Comprehensive pension plan with matching contribution. - Private health insurance & cash plans. - 30 days paid holiday + UK public holidays. - Enhanced maternity/paternity leave. - GymPass subscription. - Life assurance & income protection. - Career growth support and wellness resources. - Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Role Description Side International Japan is looking for an experienced Partner Operations Manager to oversee and coordinate the end-to-end release process for products onboarding to the playstore platform. In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build the premier online storefront across PC and mobile. Your primary focus will be on supporting external partners who are located in Korea, and it is expected that the majority of your work will be conducted during APAC business hours. - Educate and empower partners based in Korea, delivering a best-in-industry experience - Validate product, offer, page, and build readiness - Equip partners with the tools and information needed to deliver release plans - Provide transparency on release status and risks to internal stakeholders - Train partners to take full advantage of store features, from Cloud Saves to Account Services - Utilize standardized tools and processes for harmonious engagement and a consistent user experience - Demonstrate ownership and accountability of task management - Actively contribute insights and help drive tool and process improvements Qualifications - 3-5 years of project management, partner operations, release management, production experience, or similar experiences - Proven tolerance for ambiguity and ability to appropriately prioritize and complete work with minimal oversight despite an ambiguous environment - Exceptional communication skills with experience in external partner engagement, stakeholder management, and cross-timezone communication - Excellent organizational skills with strong attention to detail - Native or Business-level proficiency in Korean, and English with proven ability to support external partners in-language and navigate cross-culture communication - Conversational Japanese - Excellent understanding of Korean business culture, with a strong preference for prior exposure to the gaming release process within the respective culture - Willingness to occasionally adjust working hours to accommodate both a US-based team and APAC-based partners as needed - Familiarity with JIRA and Salesforce - Preference for applicants with baseline technical knowledge or an interest in learning Requirements - This position is open to applicants interested in relocating to Japan. (Visa support will be provided) Benefits - Annual salary review - Full remote opportunity - Transportation allowance (up to 50,000 yen) - Business casual dress code - Comprehensive social insurance - Annual paid leave - Access to external welfare services - Refresh space with coffee machine and office convenience store Company Description Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc.

• Own and define the long-term portfolio strategy for Hip enabling technologies, shaping platform evolution, investment priorities, and competitive positioning. • Serve as the upstream marketing lead for the Hip portfolio, guiding strategy from early concept through lifecycle management and portfolio optimization. • Lead the NPDP process end-to-end, partnering closely with R&D, Medical, Regulatory, Finance, Operations, and Sales to drive disciplined, on-time execution. • Translate voice of customer, surgeon insights, and patient needs into clear value propositions and differentiated portfolio strategies. • Act as a strategic partner to key opinion leaders and thought leaders, leveraging insights to inform pipeline direction and platform decisions. • Analyze market dynamics, competitive landscapes, and unmet needs to identify growth opportunities and inform long-range portfolio planning. • Drive portfolio-level decision making, including category definition, segmentation strategy, lifecycle planning, and capital prioritization. • Communicate and influence long-term Hip portfolio strategy across senior leadership to ensure organizational alignment and execution clarity. • Partner with R&D to anticipate future clinical, technological, and competitive needs, ensuring the portfolio remains differentiated and sustainable. • Establish and elevate best practices for portfolio strategy, forecasting, and business performance analysis within the Joint Replacement organization.

• The Deployment & Client Experience Specialist plays a critical role in ensuring global client deployment and adoption of the Liquid AI Solutions suite. • Focuses on the development and continuous improvement of deployment tooling, processes, and playbooks. • Synthesizes client feedback, manages recurring issues, and drives operational excellence across client configuration and success functions worldwide. • Blends project management, process optimization, and stakeholder coordination to enhance overall client experience at scale.