• The Deployment & Client Experience Specialist plays a critical role in ensuring global client deployment and adoption of the Liquid AI Solutions suite. • Focuses on the development and continuous improvement of deployment tooling, processes, and playbooks. • Synthesizes client feedback, manages recurring issues, and drives operational excellence across client configuration and success functions worldwide. • Blends project management, process optimization, and stakeholder coordination to enhance overall client experience at scale.

• Help coordinate the Flatiron build-out and work side by side with the Store Manager to get our first US store open and running well, from daily operational standards through to the experience customers have on the floor. • Prepare for a potential second U.S. store opening by December, we're currently in lease/legal review for a second location, so there's a real chance you'll be supporting two store openings before the end of the year. • Connect regularly with our retail team in Australia to borrow what's already working and adapt it for the US. • Coach and develop the store team, setting the bar for how Bellroy retail should feel in the US. • Start shaping the operational playbook for US stores, so the next opening is smoother than the first. • Take ownership of in-store performance, getting close to the KPIs, the customer experience, and the weekly rhythms that keep a store healthy. • Share weekly updates with retail leadership on what you're seeing, what's working, and where we need to make a call.

• Cultivate and nurture lasting connections with key customer advocates, transforming them into champions for Veeam. • Develop a strategic portfolio of high-profile customer brands that can be celebrated in case studies, testimonials, and at industry events. • Manage and maintain a database of public and private references, including advocates for peer-to-peer and NDA engagements, to drive value for sales and marketing. • Partner with sales, marketing, customer success, engineering, and alliances to identify standout customer stories and grow the advocate pool. • Coordinate customer interviews, craft compelling narratives, and oversee the review and approval process for advocacy assets like success stories, quotes, and videos. • Leverage customer voices in marketing campaigns, PR, AR, and field activities to strengthen brand trust and credibility. • Monitor the use of advocacy assets across all formats, ensuring they deliver maximum impact for Veeam’s brand and sales initiatives. • Oversee supplier contracts and manage the creation of professional video testimonials and other advocacy assets. • Serve as a go-to resource for sales and marketing teams, helping them harness the power of customer advocacy to support their goals. • Lead operational efficiency projects and explore new ways to elevate Veeam’s customer advocacy program.

Role Description Ensure profitable Bamberger Amco Polymers growth through account development and opportunity pipeline development in support of our key line card partners and in support of the BA Polymers commercial sales team. The role relies on the broad knowledge and expertise of the business development leader in the multiple market segments for engineering thermoplastics, OEM processes and protocols as well as a deep knowledge of the overall plastic resin supply chain. The BDM will bring together these key skills and knowledge to serve in a leadership and field role for North America. - This Business Development position offers the ideal candidate the opportunity to serve in a multi-faceted leadership role based on the status of the customer account within the BAP framework. - The BDM will use various techniques to assess and open new doors at OEM and supplier accounts in terms of introducing the BA Polymers product line, business philosophy and services coupled with overall account assessment and development to the active commercial stage. - This is a discovery and relationship building endeavor with the objective of expanding BAP’s customer base and breadth of opportunities. - A key metric for the BDM will be new business opportunities added/created (the Pipeline) and closed plus new account activation. - The BDM role will serve in partnership format with our local and regional sales team members and the Senior Leader of Business Development in North America. - There is a degree of shared ownership that relies heavily upon frequent involvement of the BDM to support the growth and expansion objectives of the sales team. - There is a consultative element to the BDM role in which the BDM provides guidance and support as requested by the sales organization at currently active accounts. - The modes of support cover a wide range of activities including OEM specification guidance, material selection, application expertise and basic market insights. - The ideal candidate will be comfortable with serving the company through this wide range of commercial endeavors. Qualifications - Bachelor’s Degree, advanced degree preferred - 10+ years related experience in Engineered Thermal Plastics - Exhibit creativity and willingness to solve commercial challenges - Must possess excellent interpersonal, people management and problem-solving skills - Excellent written and verbal communication - Detail oriented, disciplined, ability to prioritize & multi-task - Proficient in Microsoft Excel, PowerPoint and Word Requirements - Develop a detailed knowledge of our ETP product portfolio with respect to the full range of polymer families, applicability in multiple market segments and the unique selling propositions offered by our supply partners and their products. - A key metric for the BDM is to grow the opportunity pipeline for our major ETP partners. - Lead discussions with our main ETP partners as it relates to business development activity at Accounts including new account penetration and CRM opportunity list. - Interact and provide industry expertise and direction for our internal customers. - Interact and lead marketing communications idea development, trade show execution, website landing spot oversight, etc. - Will provide leadership as it pertains to representing and executing sustainability objectives for BA Polymers. - Work jointly with the other BDM’s and management to continue to develop, refine and manage our strategy for growth in an ever-changing market. - Will regularly present to internal management and commercial sales organization the state of their Business Development Efforts and our ongoing strategy and impact for growth. - Continue to create and refine our consultative support model in support of the regional sales teams. - Develop competent use of digital business tools such as Microsoft CRM, Groots, Internal SharePoint Sites and the Ravago Tableau reporting and research tools. - All other duties as assigned. Benefits - Health, Dental, Vision Insurance - Life Insurance - Paid Short-Term and Long-Term Disability Insurance - Paid Time Off (PTO) - 401(k) Matching Program - Paid Parental Leave - Pet Insurance - Tuition Reimbursement - Wellness Perks - And More