Title: Customer Service Representative Location: US Work Type: Remote, Full Time Job ID: RQ4069199 Job Description: Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Opportunity The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution. The CSP’s interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints. The Customer Service Rep in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an exceptional experience focused on quality and accuracy. The CSP’s will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate. Start Date: August 10, 2026 The CSP is Responsible For: - Serves as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures. - The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population. - Identify customer issues/concerns rapidly and precisely - Research required information using available resources and triage when necessary - Handles and resolve customer inquiries and complaints, exhausting all efforts within the CSP’s scope before requesting assistance - Identify and escalate priority issues in order to create efficiencies - Initiates follow up customer calls where necessary - Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken - Refer customer grievances and appeals to designated departments for further investigation - Responsible for navigating multiple systems in order to resolve customer issues - Acts as the primary representative for Mass General Brigham Health Plan for our customers focusing on first call resolution and customer engagement. - Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect. Qualifications - High School Diploma or Equivalent required - Associate's Degree in related field or Healthcare Management preferred - Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional - Ability to multi task and prioritize - Call Center experience a plus - Maintain Customer Service Behavior Competencies - Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude - Relationship Building/Caring - Service Excellence/Accountability/Critical Thinking Additional Job Details (if applicable) Mandatory Working Model: Monday - Friday EST hours: - First one full Month Training Schedule: M-F 8:30 AM – 5:00 PM EST - Post Training Schedule: 9:00 AM – 5:30 PM (Mon, Tue, Wed, and Fri) with 11:30 AM – 8:00 PM (Thurs) (EST) or 9:30 AM – 6:00 PM (Monday-Friday) EST This is a remote position; a quiet, secure, stable, and compliant work station is required from within the US, with MGB provided equipment and Video required during the work week Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package

Title: Customer Experience Banker Non NMLS Location: Biloxi, MS time type Full time Hybrid job requisition id R0072820 Job Description: Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Role Description You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment and possess the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers. - Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. - Coordinate closely with Engineering and Product Management on all product issues & releases. - Develop positive customer and cultural relations. - Assist in the translation, maintenance, and updating of technical documentation associated with the product line. - Support other strategic initiatives as needed. Qualifications - Bachelor’s degree or applicant with experience working in a customer support role. - Fluent spoken/written English. - Proven customer service, technical support, or product support experience in a client-facing environment (non-internal IT). - Strong communication and interpersonal skills, with the ability to clearly explain complex concepts. - Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. - Excellent computer skills. - Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux). - Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) in a professional setting. - A good understanding of Microsoft Office products. - Excellent planning and organisational skills. - Ability to work with sensitive and confidential material and possess excellent judgement. Requirements - Broad understanding of web technologies and Software as a Service (SaaS). - Interest in technology and the internet (e.g., programming, building apps, or assembling hardware). - Additional language skills (Spanish, Turkish, or Japanese). - Demonstrated interest in technology (e.g., programming, building apps, hardware, or similar hands-on experience). Benefits - Remote First Culture. - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off. - Self-Care Days. - National Holidays* - 2 Founder Days + Juneteenth Observed. - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform). - Parental Leave* - Retirement Plan with match/contribution*

Provide exceptional customer service by answering incoming calls, resolving billing inquiries, and troubleshooting products. Enhance customer experience through effective communication and identify issues for appropriate department transfers.