Graybar

• Lead the design, implementation, and continuous improvement of sales training and development programs. • Establish development pathways that support career progression within sales roles. • Manage sales onboarding and readiness programs to ensure consistent experiences across locations. • Deliver instructor-led training, virtual learning, workshops, and cohort-based learning experiences. • Utilize a variety of learning methodologies including classroom instruction, coaching, role plays, simulations, AI-enabled practice, and on-the-job learning. • Providing coaching and performance support to sales trainees and sales professionals. • Partner with sales managers to strengthen coaching effectiveness and reinforce learning in the field. • Support learners through structured development plans, readiness assessments, and milestone reviews. • Coordinate training schedules, cohorts, assessments, and learning activities. • Ensure training programs are executed consistently across districts and business units.

Title: Customer Service Representative Location: Remote time type Full time job requisition id R262195 Job Description: Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: - Ensure every customer experience is top notch in quality - Be the front end customer support for Graybar.com and extended hours support for internal and external customers. You will also be assist in live chat. - Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues - Take an active role in selling Graybar goods and services on inbound calls - Provide support on product selection and application - Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims Skills & Requirements - Strong communication skills - Ability to handle a variety of customer situations with enthusiasm and tact - Some retail or counter sales experience preferred - High School education - 2 year or 4 year degree preferred Work Shift and Hours: Sunday 8a-5p, Monday & Tuesday 2p-10p, Wednesday & Thursday 8a-5p. This is a remote position with requirements to come into the Chesterfield, MO office once a quarter for department meetings. The first 6-8 weeks would also be in office for training purposes. Compensation Details: The expected pay rate for this position is starting at $19.00 per hour depending on experience. The Value of Graybar: At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: - Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. - Life Insurance coverage for you and options for your family. - Save on expenses with Flexible Spending Accounts. - Enjoy our Disability Benefits at no cost to you. - Share in our success with Profit Sharing Plans. - 401(k) Savings Plan with company match to help secure your future. - Paid Vacation & Sick Days to spend time away from work or in case of an illness. - Rest and recharge during our Paid Holidays throughout the year. - Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. - Volunteer with Community Time Off to give back to the community. - Predictable Work Schedules to plan your life: no weekends or nights for most roles. - Celebrate your and others' achievements with our Employee Recognition Program. - Reach your career goals with our Educational Reimbursement and Career Development Programs. - And More Perks that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information. Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company. Apply now and find out what’s next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

• Develop and implement strategy for increasing sales and profits with potential new strategic customers. • Target and aggressively pursue new Corporate Account customers. • Coordinate needs of specific customers. • Coordinate activities with key suppliers. • Identify opportunities at assigned potential accounts, and communicate those opportunities to appropriate employees. • Transition new accounts to Business Management. • Develop key relationships with assigned accounts.

• Target and aggressively pursue new Corporate Account customers. • Coordinate needs of specific customers. • Coordinate activities with key suppliers. • Identify opportunities at assigned potential accounts, and communicate those opportunities to appropriate employees. • Transition new accounts to Business Management. • Develop key relationships with assigned accounts.

• Develop and implement strategy for increasing sales and profits with strategic customers and call on Corporate accounts and others as assigned. • Use strategic and tactical application of account strategy across various sites and divisions. • Coordinate needs of specific customers. • Train districts, branches, and Field Account Managers as required. • Identify opportunities at assigned accounts, and communicate those opportunities to appropriate personnel. • Develop key relationships with assigned accounts. • Coordinate activities with key suppliers.

• Develop customer strategy for assigned strategic accounts • Coordinate activities with Sales Director for assigned strategic accounts • Coordinate activity with key suppliers • Direct the development of proposals and presentations • Develop key relationships • Identify opportunities at key accounts, and coordinate the Company's development of offering to meet the need • Manage Strategic Accounts staff

Title: Senior UX Designer Location: Corporate-Chesterfield, MO Full time Job Description: Make a difference. As a Senior UX Designer, you will design intuitive, efficient, and polished user experiences for AI-powered products with focus on the customer-facing project management portal that will give real-time visibility into materials, orders, documents, and billing across their lighting projects. You will establish the foundational design practices, systems, and standards to support the team’s growth. You will also own end-to-end design process from user research and discovery through wireframes, prototypes, and high-fidelity designs. In this role you will: - Lead UX design for the customer-facing project management portal across its phased releases: project dashboard, material tracking, order management, document repository, billing visibility, search and filtering, notification system, exception management, and mobile optimization. - Lead user research with lighting project customers and internal stakeholders to understand workflows, pain points, and define a best‑in‑class project experience. - Define information architecture and navigation patterns for complex project data, including multi-project views, material hierarchies, order status tracking, and document management. - Create user flows, wireframes, interactive prototypes, and high-fidelity designs in Figma. - Design data visualization for project dashboards. - Collaborate with the AI Product Owner to translate product requirements into design solutions, challenge assumptions, and propose directions that improve the user experience. - Work directly with frontend engineers to ensure designs are implemented. - Design human-AI interaction patterns for agent-assisted workflows. - Create trust and transparency patterns for AI-powered features. - Collaborate with AI engineers and data scientists on conversational and agentic UX patterns for Copilot Studio agents and custom-built AI agents. - Establish and maintain a design system and component library that ensures consistency across customer-facing and internal applications. - Define and promote UX processes for the AI team. - Create and maintain design documentation, pattern libraries, and UX guidelines. - Demonstrate the value of UX investment through measurable outcomes. - Support UX design for internal tools such as takeoff, pre‑fabrication, submittals, and agent‑assisted interfaces. - Ensure design consistency and shared patterns between customer-facing and internal applications. What you bring to the table: Minimum - 5+ years of UX/product design experience, with demonstrated work on complex, workflow-heavy applications - Online portfolio demonstrating end-to-end, user-centered design solutions for B2B, enterprise, or data-rich applications - Proficiency in Figma, including design systems, components, auto-layout, and prototyping - Experience conducting user research and usability testing - Experience creating and maintaining design systems or component libraries - Experience working directly with engineering teams in Agile/Scrum environments - Written and verbal communication skills, including the ability to present design rationale to non-design stakeholders - Four-year degree in Human-Computer Interaction, UX Design, Interaction Design, Visual Design, Psychology, or related field (or equivalent experience) Preferred - Experience designing AI-assisted or AI-native interfaces (agent UX, conversational UI, AI-generated content surfaces, AI output verification patterns) - Background in Business to Business portals, project management tools, order management, or construction/lighting industry applications - Working knowledge of React or Angular component-based frontend architectures - Experience with data-heavy dashboards, complex workflow design, or document management interfaces - Knowledge of accessibility standards (WCAG 2.1 AA) and inclusive design practices - Familiarity with the electrical distribution, supply chain, or construction industry - Experience with FigJam, Miro, or similar tools for collaborative workshops, journey mapping, and ideation Knowledge, Skills, Abilities Knowledge - Knowledge of user-centered design methods, including user research, information architecture, interaction design, and visual design - Knowledge of design system principles – component architecture, design tokens, documentation, and governance - Understanding of how AI capabilities and limitations affect interface design – including probabilistic outputs, confidence levels, and human-in-the-loop patterns - Knowledge of web accessibility standards and responsive design principles Skills - Visual design and interaction design skills - User research skills – ability to plan and conduct interviews, usability tests, and contextual inquiry, and translate findings into actionable design improvements - Information architecture skills – ability to organize complex data and workflows into navigable, intuitive structures - Communication and presentation skills - Workshop facilitation skills – ability to lead collaborative design sessions with cross-functional teams Abilities - Ability to operate as a self-directed senior designer in a founding role – setting UX priorities, defining processes, and delivering high-quality work with autonomy - Ability to balance strategic UX thinking with hands-on execution - Ability to design for complex, data-rich domains and make sophisticated information feel simple and navigable - Ability to work effectively with product owners, engineers, and data scientists in a cross-functional Agile team - Ability to learn complex business domains quickly Work Shift and Hours: Monday - Friday, standard business hours Hybrid office environment (Clayton, MO; 3 days per week on-site). Remote candidates will be considered for exceptional qualifications. Compensation Details: The expected base salary for this position is starting at $125,000 annually depending on experience. The Value of Graybar: At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: - Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. - Life Insurance coverage for you and options for your family. - Save on expenses with Flexible Spending Accounts. - Enjoy our Disability Benefits at no cost to you. - Share in our success with Profit Sharing Plans. - 401(k) Savings Plan with company match to help secure your future. - Paid Vacation & Sick Days to spend time away from work or in case of an illness. - Rest and recharge during our Paid Holidays throughout the year. - Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. - Volunteer with Community Time Off to give back to the community. - Predictable Work Schedules to plan your life: no weekends or nights for most roles. - Celebrate your and others' achievements with our Employee Recognition Program. - Reach your career goals with our Educational Reimbursement and Career Development Programs. - And More Perks that support your well-being and career growth. Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

Role Description The Account Manager - Industrial Automation position requires qualifying new accounts and opportunities or to further a relationship or opportunity with existing customers within Food and Beverage, Government, Water & Wastewater Treatment markets. This role requires someone who is self-sufficient, comfortable working remotely, and is highly motivated to nurture and develop key market verticals. The ideal candidate for this role is someone who has interest (experience preferred) in automation control, specifically PLC & VFDS, motor control, pneumatics, and electrical services. The Account Manager must also effectively leverage both internal and external resources for product and customer service support, thereby maximizing time spent generating revenue producing opportunities. This individual will be supported by an automation team who will be available to assist with opportunity support and project management. In this role you will: - Implement strategy to increase sales and profits from key accounts - Identify opportunities to improve productivity - Understand customer business needs and work closely with our supplier partners to help find solutions to meet those needs - Give presentations on new products, answer questions on products and Company services - Attain or exceed sales and profit budget Qualifications - 4+ years experience preferred - 4 year degree preferred - Strong communication, negotiation, and interpersonal skills - Familiarity with Requests for Information (RFI) and Requests for Proposals (RFP) Requirements This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Please note that certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax-free reimbursement. More information about Graybar's FAVR reimbursement program will be shared upon hire. Benefits - Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. - Life Insurance coverage for you and options for your family. - Save on expenses with Flexible Spending Accounts. - Enjoy our Disability Benefits at no cost to you. - Share in our success with Profit Sharing Plans. - 401(k) Savings Plan with company match to help secure your future. - Paid Vacation & Sick Days to spend time away from work or in case of an illness. - Rest and recharge during our Paid Holidays throughout the year. - Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. - Volunteer with Community Time Off to give back to the community. - Predictable Work Schedules to plan your life: no weekends or nights for most roles. - Celebrate your and others' achievements with our Employee Recognition Program. - Reach your career goals with our Educational Reimbursement and Career Development Programs. - And More Perks that support your well-being and career growth.

Role Description The Account Manager - Industrial Automation position requires qualifying new accounts and opportunities or to further a relationship or opportunity with existing customers within Aerospace, Entertainment, Government, Water & Wastewater Treatment markets. This role requires someone who is self-sufficient, comfortable working remotely, and is highly motivated to nurture and develop key market verticals. The ideal candidate for this role is someone who has interest (experience preferred) in automation control, specifically PLC & VFDS, motor control, pneumatics, and electrical services. The Account Manager must also effectively leverage both internal and external resources for product and customer service support, thereby maximizing time spent generating revenue producing opportunities. This individual will be supported by an automation team who will be available to assist with opportunity support and project management. In this role you will: - Implement strategy to increase sales and profits from key accounts - Identify opportunities to improve productivity - Understand customer business needs and work closely with our supplier partners to help find solutions to meet those needs - Give presentations on new products, answer questions on products and Company services - Attain or exceed sales and profit budget Qualifications - 4+ years experience preferred - 4 year degree preferred - Strong communication, negotiation, and interpersonal skills - Familiarity with Requests for Information (RFI) and Requests for Proposals (RFP) Requirements This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Please note that certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax-free reimbursement. More information about Graybar's FAVR reimbursement program will be shared upon hire. Benefits - Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. - Life Insurance coverage for you and options for your family. - Save on expenses with Flexible Spending Accounts. - Enjoy our Disability Benefits at no cost to you. - Share in our success with Profit Sharing Plans. - 401(k) Savings Plan with company match to help secure your future. - Paid Vacation & Sick Days to spend time away from work or in case of an illness. - Rest and recharge during our Paid Holidays throughout the year. - Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. - Volunteer with Community Time Off to give back to the community. - Predictable Work Schedules to plan your life: no weekends or nights for most roles. - Celebrate your and others' achievements with our Employee Recognition Program. - Reach your career goals with our Educational Reimbursement and Career Development Programs. - And More Perks that support your well-being and career growth.

Role Description The Account Manager - Industrial Automation position requires qualifying new accounts and opportunities or to further a relationship or opportunity with existing customers within Aerospace, Entertainment, Government, Water & Wastewater Treatment markets. This role requires someone who is self-sufficient, comfortable working remotely, and is highly motivated to nurture and develop key market verticals. The ideal candidate for this role is someone who has interest (experience preferred) in automation control, specifically PLC & VFDS, motor control, pneumatics, and electrical services. The Account Manager must also effectively leverage both internal and external resources for product and customer service support, thereby maximizing time spent generating revenue producing opportunities. This individual will be supported by an automation team who will be available to assist with opportunity support and project management. In this role you will: - Implement strategy to increase sales and profits from key accounts - Identify opportunities to improve productivity - Understand customer business needs and work closely with our supplier partners to help find solutions to meet those needs - Give presentations on new products, answer questions on products and Company services - Attain or exceed sales and profit budget Qualifications - 6+ years experience preferred - 4 year degree preferred - Strong communication, negotiation, and interpersonal skills - Familiarity with Requests for Information (RFI) and Requests for Proposals (RFP) Requirements This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Please note that certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax-free reimbursement. More information about Graybar's FAVR reimbursement program will be shared upon hire. Benefits - Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. - Life Insurance coverage for you and options for your family. - Save on expenses with Flexible Spending Accounts. - Enjoy our Disability Benefits at no cost to you. - Share in our success with Profit Sharing Plans. - 401(k) Savings Plan with company match to help secure your future. - Paid Vacation & Sick Days to spend time away from work or in case of an illness. - Rest and recharge during our Paid Holidays throughout the year. - Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. - Volunteer with Community Time Off to give back to the community. - Predictable Work Schedules to plan your life: no weekends or nights for most roles. - Celebrate your and others' achievements with our Employee Recognition Program. - Reach your career goals with our Educational Reimbursement and Career Development Programs. - And More Perks that support your well-being and career growth.