Turnitin

Role Description The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies. We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will: - Translate functional plans into concrete operational processes. - Manage resources to meet critical schedules. - Influence the techniques we use to drive customer retention and growth. Responsibilities - Team Leadership & Development: - Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs. - Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement. - Operational Excellence: - Monitor and analyze team performance metrics. - Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes. - Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals. - Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise. - Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems. Qualifications - 5+ years of CSM experience in EdTech/SaaS - 2+ years of Sales Management experience - Confident working with SFDC, Google workspace, and Zoom - Some experience working with Tableau - Confident in analyzing data to make strategic decisions - Confident in development coaching and leadership skills - Tii Elements: - Coaching & Team Building - Resourcefulness - Adaptability - Accountability Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement - Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Role Description Turnitin is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our products and services. At Turnitin, working remotely is our default. We respect local cultures, embrace diversity, and we respect personal choice. Our diverse community of colleagues is unified by a shared desire to make a difference in education. Our remote-first culture allows for every employee to get the same access to learning and career opportunities, and it enables us to think differently about where and how we recruit talent from all kinds of diverse backgrounds. Machine Learning is integral to the continued success of our company. Our product roadmap is exciting and ambitious. You will join a global team of curious, helpful, and independent scientists and engineers, united by a commitment to deliver cutting-edge, well-engineered Machine Learning systems. You will work closely with product and engineering teams across Turnitin to integrate Machine Learning into a broad suite of learning, teaching, and integrity products. Your contributions will have global reach and scale. Billions of papers have been submitted to the Turnitin platform, and hundreds of millions of answers have been graded on the Gradescope and Examsoft platforms. Machine Learning powers our AI Writing detection system, gives automated feedback on student writing, investigates authorship of student writing, revolutionizes the creation and grading of assessments, and plays a critical role in many back-end processes. Responsibilities - Work with subject matter experts and product owners to determine what questions should be asked and what questions can be answered. - Work with subject matter experts to curate, generate, and annotate data, and create optimal datasets following responsible data collection and model maintenance practices. - Answer questions and make trainable datasets from raw data, using efficient SQL queries and scripting languages, visualizing when necessary. - Develop and tune Machine Learning models, following best practices to select datasets, architectures, and model parameters. - Utilize, adopt, and fine-tune Language Models, including third-party LLMs (through prompt engineering and orchestration) and locally hosted LMs. - Stay current in the field - read research papers, experiment with new architectures and LLMs, and share your findings. - Optimize models for scaled production usage. - Communicate insights, as well as the behavior and limitations of models, to peers, subject matter experts, and product owners. - Write clean, efficient, and modular code, with automated tests and appropriate documentation. - Stay up to date with technology, make good technological choices, and be able to explain them to the organization. Qualifications - Experience working with text data to build Deep Learning and ML models, both supervised and unsupervised. Experience with deep learning in other modalities such as vision and speech would be a strong bonus. - A strong understanding of the math and theory behind machine learning and deep learning. - Software engineering background with at least 8 years of experience (we use Python, SQL, Unix-based systems, git, and github for collaboration and review). - Machine / Deep Learning development skills, including experiment tracking (we use AWS SageMaker, Hugging Face, transformers, PyTorch, scikit-learn, Jupyter, Weights & Biases). - An understanding of Language Models, using and training / fine-tuning and a familiarity with industry-standard LM families. - Master's degree or PhD in Computer Science, Electrical Engineering, AI, Machine Learning, applied math or related field, with relevant industry experience, or outstanding previous achievements in this role. - Excellent communication and teamwork skills. - Fluent in written and spoken English. Requirements - Familiarity in coding for at-scale production, ranging from best practices to building back-end API services or stand-alone libraries. - Essential dev-ops skills (we use Docker, AWS EC2/Batch/Lambda). - Familiarity in building front-ends (LLMs or more standard React, Javascript, Flask) for simple demos, POCs and prototypes. - Experience with advanced prompting, fine-tuning or training an LLM, open-source or cloud, using industry accepted platforms (such as mosaic.ai or stochastic.ai). - Showcase previous work (e.g. via a website, presentation, open source code). Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - 4 Self-Care Days per year - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled.

Role Description Help Engineering Teams Work Smarter, Plan Better, and Deliver Faster Do you enjoy turning complex delivery data into meaningful insights? Love improving how teams plan, prioritize, and execute work? Get excited about dashboards, workflows, metrics, tooling, and helping organizations operate more effectively at scale? We’re looking for a Technology Analyst – PMO to help evolve how Engineering plans, tracks, measures, and delivers work across a fast-moving SaaS engineering organization. This is not a traditional “status reporting PMO” role. You’ll operate at the intersection of: - Engineering delivery - Operational analytics - Planning strategy - Tool optimization - Process improvement - Executive reporting You’ll partner directly with Engineering and Product leaders to improve visibility, streamline workflows, define meaningful metrics, and help create scalable ways of working that support high-performing teams. If you enjoy combining data, systems thinking, and operational problem solving — this role was built for you. What You’ll Be Working On Planning & Delivery Analysis You’ll help Engineering leaders answer questions like: - Are teams realistically aligned to delivery goals? - Where are delivery risks emerging? - What dependencies could impact execution? - How predictable is delivery performance? - Where are bottlenecks slowing teams down? You’ll support quarterly and annual planning processes by: - Analyzing demand, capacity, and delivery forecasts - Supporting prioritization discussions - Identifying portfolio-level risks and dependencies - Providing delivery insights that improve decision-making Delivery Metrics & Operational Intelligence You’ll help define how Engineering measures effectiveness and delivery health. You’ll work on: - Throughput and predictability metrics - Delivery health reporting - Cycle time and flow analysis - Portfolio dashboards - Executive reporting and operational storytelling Most importantly, you’ll turn operational data into insights leaders can actually use. Improve Engineering Tooling & Data Quality We rely heavily on the Atlassian ecosystem and related delivery tooling to support Engineering operations and planning. You’ll help: - Improve Jira and Confluence workflows - Standardize data structures and reporting models - Improve dashboard consistency and visibility - Support governance and documentation practices - Align tooling with how Engineering teams actually work You’ll partner closely with IT, Product, and Engineering teams to reduce friction and improve operational clarity. Drive Continuous Improvement This role is ideal for someone who naturally asks: “There has to be a better way to do this.” You’ll identify opportunities to improve: - Work intake processes - Planning cadences - Reporting practices - Portfolio governance - Delivery visibility Qualifications - Experience In Areas Like: - PMO or Portfolio Operations - Engineering Operations - Technical Program Support - Delivery Analytics - Agile Planning & Reporting - SaaS or software engineering environments - Familiarity With Tools Like: - Jira - Jira Product Discovery - Confluence - Jellyfish - CI/CD and DevOps tooling - Google Workspace - Additional Skills We’d Love: - Data analysis and visualization - Dashboard development - Executive presentation development - Workflow/process optimization - Cross-functional facilitation - Portfolio and roadmap reporting - No specific degree required — we value practical experience, analytical thinking, curiosity, and the ability to improve how organizations operate. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Role Description Help Build the Future of Engineering Operations Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering. You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management. If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you. What You’ll Be Working On - Improve Application Health & Reliability - You’ll help Engineering teams answer critical questions like: - Is the application healthy? - Are services degrading before customers notice? - What operational signals matter most? - How do we reduce noise while improving visibility? - You’ll work with observability and monitoring platforms to: - Build dashboards and service health reporting - Analyze operational trends and performance patterns - Improve alert quality and escalation logic - Support implementation of APM and telemetry capabilities - Help Engineering teams operationalize reliability practices - Build Operational Processes That Engineers Actually Want to Use - You’ll help define and improve: - Incident Management - Problem Management - Change Management - Operational governance practices - Service reliability workflows - You’ll also help ensure our tooling and workflows support the way Engineering teams actually work. - Connect Systems, Data, and Teams - This role sits at the intersection of: - Engineering systems - Operational analytics - Process design - Cross-functional collaboration - You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization. - Explore What’s Next - We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including: - AI-enabled operations - Intelligent workflows - Automation opportunities - AI agents and operational copilots - Advanced telemetry and observability practices What Success Looks Like - You’re someone who: - Creates structure in ambiguous environments - Thinks in systems, not silos - Uses data to drive decisions - Communicates clearly across technical and non-technical audiences - Balances pragmatism with long-term scalability - Can influence teams without relying on formal authority - You’re comfortable asking: - “How can we make this operationally better, simpler, and more scalable?” Qualifications - Technical & Operational Experience - You likely have experience in one or more of the following: - Engineering Operations - Site Reliability Engineering (SRE) - Technical Operations - Operational Analytics - SaaS or Cloud Operations - Familiarity With Tools & Concepts Like: - Jira Service Management - Grafana - CloudWatch - OpenSearch / Elasticsearch - Prometheus - Observability & telemetry platforms - Incident / Problem / Change Management - Additional Skills We’d Love - SQL and operational data analysis - APIs and system integrations - AWS or cloud platform experience - Data visualization and dashboarding - AI tooling, automation, or AI agents - Atlassian ecosystem experience (Jira, Confluence, Assets) - No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* * varies by country

Role Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US, to engage and inspire new and existing customers throughout the Americas region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will: - Guide customers through a seamless implementation. - Educate customers for immediate success. - Solve technical problems. - Collect and act on feedback. - Understand and act on success metrics. - Develop outstanding training materials. - Work as ‘One Team’. Qualifications - Education: Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued. - Experience: A minimum of 3 years of experience onboarding customers at an education technology company. Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded. - Communication: Exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery. A second language is highly valued. - Skills & Attributes: - Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise. - Strong customer empathy, with the ability to connect with and engage clients effectively. - Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas. - Tech-savvy, with the ability to quickly learn new software and train others effectively. Familiarity with remote presentation software and CRM tools is a plus. - Consultative mindset, with the ability to conduct discovery, understand customer goals and constraints, and provide tailored recommendations that drive adoption and outcomes. - Self-starter with the ability to work independently and in nuanced, ambiguous situations. - Enthusiastic, engaging presence with customers and internal teams. - Flexibility to work with global clients across multiple time zones. - Knowledge of onboarding and customer success processes and best practices. - Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded. - Familiarity with the ethical use of AI tools in education and professional settings, including responsible guidance on appropriate use, privacy, and academic integrity considerations. - Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Attendance at an international company meeting may be required. Requirements - Expected annual base salary range: $75,375/year to $125,625/year. This position is bonus eligible / commission-based. - Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. - Internal equity, market and organizational factors are also considered. Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement - Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution

Role Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US, to engage and inspire new and existing customers throughout the Americas region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. In addition, you will take a consultative approach to understand each customer’s goals and context, tailoring guidance and recommendations to support their adoption journey. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will act as a trusted partner, helping customers translate best practices into practical workflows aligned to their institutional needs. You will help solve technical problems with empathy and optimism and identify and mitigate any risks associated with the customer’s adoption of our product. Through proactive check-ins and thoughtful discovery, you will surface potential barriers early and recommend strategies to drive successful outcomes. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. You will guide customers in aligning product capabilities with their teaching, learning, and academic integrity objectives. This role will report to the Manager of Customer Onboarding. Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment. Responsibilities - Guide customers through a seamless implementation - Educate customers for immediate success - Solve technical problems - Collect and act on feedback - Understand and act on success metrics - Develop outstanding training materials - Work as ‘One Team’ Qualifications - Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued. - A minimum of 3 years of experience onboarding customers at an Education Technology company. - Exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery. - Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences. - Strong customer empathy, with the ability to connect with and engage clients effectively. - Excellent organizational and project management skills. - Tech-savvy, with the ability to quickly learn new software and train others effectively. - Consultative mindset, with the ability to conduct discovery and provide tailored recommendations. - Self-starter with the ability to work independently. - Enthusiastic, engaging presence with customers and internal teams. - Flexibility to work with global clients across multiple time zones. - Familiarity with local higher education systems and educational technology is highly regarded. - Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Requirements - Familiarity with the ethical use of AI tools in education. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution*

Role Description We’re looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. - Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. - Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. - Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. - Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. - Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. - Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. - Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications - 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. - Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. - Strong ability to build and maintain executive-level relationships within higher education institutions. - Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. - Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences. - Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. - Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). - A collaborative teammate with a growth mindset, resilience, and a passion for education. Requirements - The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is commission-based. - Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. - Internal equity, market and organizational factors are also considered. Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement - Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution

Title: Senior Localization Product Program Manager (USA Remote) Location: United States Job Description: Employees can work remotely Full-time Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We are seeking a strategic and experienced Senior Product Program Manager, Localization to support Turnitin's global expansion. You will be responsible for transforming our localization program into a comprehensive strategic approach, ensuring our products, content, and experiences are seamlessly localized and culturally relevant for our international users. You will manage multiple product and program roadmaps with minimal supervision. You will collaborate closely with product, engineering, and UX teams to establish and execute localization strategies, optimize workflows, and maintain exceptional quality standards across all Turnitin offerings. You will collaborate across Product and other teams to improve product quality and operations. Your expertise will be instrumental in shaping the user experience for millions globally, enabling them to engage with our products in a way that feels inherently local. The ideal candidate is an adaptable, data-driven self-starter who effectively identifies and closes product or program operational gaps with minimal support. Key Responsibilities: - Localization Program Strategy & Execution: Define, develop, and execute Turnitin’s end-to-end localization strategy in alignment with company objectives. This includes setting success metrics, reporting on progress to leadership, and establishing best practices for scaling localization. Manage project planning cycles, define processes, coordinate stakeholders, and oversee localization workflows from initiation to launch, all while minimizing risks and blockers. - Global User Experience & Quality: Act as an advocate for global users, ensuring international perspectives in our program outcomes. Establish and ensure high-quality localization standards, linguistic validation, and bug management. - Language Asset Governance: Update and maintain documentation for product or program developments. Build and scale key asset usage including glossaries, style guides, and AI-ready datasets to support consistent, inclusive brand experiences. - Operational & Vendor Management: Identify and close product or program operational gaps with minimal support. Oversee vendor evaluations, ensure accurate budget tracking, and manage third-party localization vendor quality. - Cross-Functional Collaboration: Collaborate across Product and other teams (including technology, marketing, and UX) to organize and facilitate data-driven change management. - Process Improvement: Serve as a change agent centered on consultation around process and continuous improvement, optimizing workflows from initiation through post-launch. Qualifications Essential - 8+ years of related experience in program, project management, and/or localization. - Localization Strategy: Demonstrated experience in crafting localization strategy and leading cross-functional initiatives to launch successful localized products. - Vendor Management: Experience collaborating with and managing localization and linguistics vendors to ensure high-quality delivery. - Technical Proficiency: Mastery of Translation Management Systems (TMS), Computer-Assisted Translation (CAT) tools, machine translation, and content management systems. - Program Mastery: Mastery of at least one product line or program AND multiple product functions (e.g., quality, communication, operations). Strong operational, organizational, and project management abilities, including experience building and scaling processes from the ground up, and navigating ambiguity and dependencies in an agile environment. - Communication: Exceptional oral and written communication skills in English; ability to influence stakeholders and present plans to diverse audiences. Experience working in a highly cross-functional setting, driving results across various teams and time zones. Desirable - Thorough understanding of internationalization (i18n) and globalization (g11n) concepts and standards such as Unicode and CLDR. - Demonstrated experience applying AI tools, machine translation (NMT), or LLMs to improve localization workflows. - Familiarity with Agile development workflows, including Scrum or Kanban. - Experience with localization programs or project management with educational institutions and/or in the EdTech industry. - Master’s degree in Localization, Linguistics, International Studies, Computer Science, or related field. Personal Attributes/Competencies: - Customer Centric: Focuses on the needs of the customer and global users in all actions and decisions - Action & Ownership: Demonstrates a bias for action and takes ownership of outcomes - Self-Awareness & Impact: Understands own strengths/weaknesses and their impact on others - Accountability: Holds oneself responsible for required actions and team goals - Quality Focus: Sets high standards for our work and strives for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes - Resourcefulness: Creates and advances ways of achieving results in new or difficult situations - Collaboration & Influencing: Effectively communicates and cooperates to achieve outcomes; networks with key contacts outside own area of expertise - Cultural Awareness: Committed to learning about and understanding the diverse environments and cultures in which Tii operates, both commercially and culturally Additional Information The expected annual base salary range for this position is: $112,125/year to $186,875/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. - Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. - Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. - Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. - Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. - One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. - Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement*Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Title: Senior Localization Product Program Manager (USA Remote) Location: Dallas United States Job Description: When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. We are seeking a strategic and experienced Senior Product Program Manager, Localization to support Turnitin's global expansion. You will be responsible for transforming our localization program into a comprehensive strategic approach, ensuring our products, content, and experiences are seamlessly localized and culturally relevant for our international users. You will manage multiple product and program roadmaps with minimal supervision. You will collaborate closely with product, engineering, and UX teams to establish and execute localization strategies, optimize workflows, and maintain exceptional quality standards across all Turnitin offerings. You will collaborate across Product and other teams to improve product quality and operations. Your expertise will be instrumental in shaping the user experience for millions globally, enabling them to engage with our products in a way that feels inherently local. The ideal candidate is an adaptable, data-driven self-starter who effectively identifies and closes product or program operational gaps with minimal support. Key Responsibilities: - Localization Program Strategy & Execution: Define, develop, and execute Turnitin's end-to-end localization strategy in alignment with company objectives. This includes setting success metrics, reporting on progress to leadership, and establishing best practices for scaling localization. Manage project planning cycles, define processes, coordinate stakeholders, and oversee localization workflows from initiation to launch, all while minimizing risks and blockers. - Global User Experience & Quality: Act as an advocate for global users, ensuring international perspectives in our program outcomes. Establish and ensure high-quality localization standards, linguistic validation, and bug management. - Language Asset Governance: Update and maintain documentation for product or program developments. Build and scale key asset usage including glossaries, style guides, and AI-ready datasets to support consistent, inclusive brand experiences. - Operational & Vendor Management: Identify and close product or program operational gaps with minimal support. Oversee vendor evaluations, ensure accurate budget tracking, and manage third-party localization vendor quality. - Cross-Functional Collaboration: Collaborate across Product and other teams (including technology, marketing, and UX) to organize and facilitate data-driven change management. - Process Improvement: Serve as a change agent centered on consultation around process and continuous improvement, optimizing workflows from initiation through post-launch. Essential - 8+ years of related experience in program, project management, and/or localization. - Localization Strategy: Demonstrated experience in crafting localization strategy and leading cross-functional initiatives to launch successful localized products. - Vendor Management: Experience collaborating with and managing localization and linguistics vendors to ensure high-quality delivery. - Technical Proficiency: Mastery of Translation Management Systems (TMS), Computer-Assisted Translation (CAT) tools, machine translation, and content management systems. - Program Mastery: Mastery of at least one product line or program AND multiple product functions (e.g., quality, communication, operations). Strong operational, organizational, and project management abilities, including experience building and scaling processes from the ground up, and navigating ambiguity and dependencies in an agile environment. - Communication: Exceptional oral and written communication skills in English; ability to influence stakeholders and present plans to diverse audiences. Experience working in a highly cross-functional setting, driving results across various teams and time zones. Desirable - Thorough understanding of internationalization (i18n) and globalization (g11n) concepts and standards such as Unicode and CLDR. - Demonstrated experience applying AI tools, machine translation (NMT), or LLMs to improve localization workflows. - Familiarity with Agile development workflows, including Scrum or Kanban. - Experience with localization programs or project management with educational institutions and/or in the EdTech industry. - Master's degree in Localization, Linguistics, International Studies, Computer Science, or related field. Personal Attributes/Competencies: - Customer Centric: Focuses on the needs of the customer and global users in all actions and decisions - Action & Ownership: Demonstrates a bias for action and takes ownership of outcomes - Self-Awareness & Impact: Understands own strengths/weaknesses and their impact on others - Accountability: Holds oneself responsible for required actions and team goals - Quality Focus: Sets high standards for our work and strives for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes - Resourcefulness: Creates and advances ways of achieving results in new or difficult situations - Collaboration & Influencing: Effectively communicates and cooperates to achieve outcomes; networks with key contacts outside own area of expertise - Cultural Awareness: Committed to learning about and understanding the diverse environments and cultures in which Tii operates, both commercially and culturally The expected annual base salary range for this position is: $112,125/year to $186,875/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. - Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. - Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. - Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. - Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. - One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. - Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement*Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Role Description We’re seeking a driven, results-oriented Senior Strategic Account Executive to accelerate growth through new business acquisition and strategic cross-sell within existing accounts. This role is ideal for a sales hunter who thrives on creating opportunities, building strong relationships across education and research institutions, and closing complex deals that deliver real impact on academic and research integrity. The ideal candidate is passionate about education and technology, highly collaborative, and capable of working strategically and tactically to deliver measurable results. Responsibilities - Drive new business growth: Identify, qualify, and close new opportunities within K–12, Higher Education, or assessment markets. - Expand existing relationships: Partner with Customer Success and Marketing to uncover cross-sell opportunities that deepen customer value. - Own the full sales cycle: From prospecting to negotiation and close, with disciplined pipeline management, forecasting, and account planning. - Build lasting relationships: Engage stakeholders at all levels—from teachers to district or institutional executives—to influence decisions and strengthen advocacy. - Deliver consultative solutions: Understand customer challenges and craft tailored solutions that meet their needs. - Collaborate cross-functionally: Partner with Product, Marketing, Customer Success, and internal Sales teams to ensure a seamless client experience and relay market feedback. - Leverage data and insights: Use CRM, usage analytics, and market intelligence to prioritize high-impact opportunities and optimize territory strategy. - Represent the brand: Communicate the company’s value proposition effectively through presentations, product demos, pitches, social channels, and industry events. - Maintain accurate reporting: Document sales activity, pipeline, forecasts, and metrics in Salesforce and other systems to inform business strategy. - Stay informed: Keep up-to-date on industry trends in education and research, and territory-specific opportunities. - Travel: Up to 25% travel to engage directly with customers, nurture partnerships, and accelerate sales opportunities. Qualifications - 5+ years of quota-carrying experience in Tech SaaS sales, with a consistent track record of achieving and exceeding targets. - Proven ability to hunt, build, and close new business across complex buying committees. - Exceptional storytelling and consultative sales skills, connecting customer challenges to product impact inspiring urgency and belief. - Deep understanding of institutional decision cycles, and procurement processes. - Strong presentation, negotiation, and relationship-building skills across technical and non-technical audiences. - Proficiency with Salesforce.com and other sales enablement tools. - Self-starter with a growth mindset, resilience, and collaborative spirit. - Native Japanese/Business English. - BA/BS degree required. Requirements - Exceeds new business and cross-sell quotas. - Achieves high win rates and maintains accurate forecasts. - Demonstrates meaningful pipeline growth and expansion within target accounts. - Builds customer advocacy through consultative engagement and compelling storytelling. - Expands institutional reach via new executive-level relationships and partnerships. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.