Title: Customer Experience Banker Non NMLS Location: Biloxi, MS time type Full time Hybrid job requisition id R0072820 Job Description: Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Role Description You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment and possess the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers. - Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. - Coordinate closely with Engineering and Product Management on all product issues & releases. - Develop positive customer and cultural relations. - Assist in the translation, maintenance, and updating of technical documentation associated with the product line. - Support other strategic initiatives as needed. Qualifications - Bachelor’s degree or applicant with experience working in a customer support role. - Fluent spoken/written English. - Proven customer service, technical support, or product support experience in a client-facing environment (non-internal IT). - Strong communication and interpersonal skills, with the ability to clearly explain complex concepts. - Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. - Excellent computer skills. - Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux). - Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) in a professional setting. - A good understanding of Microsoft Office products. - Excellent planning and organisational skills. - Ability to work with sensitive and confidential material and possess excellent judgement. Requirements - Broad understanding of web technologies and Software as a Service (SaaS). - Interest in technology and the internet (e.g., programming, building apps, or assembling hardware). - Additional language skills (Spanish, Turkish, or Japanese). - Demonstrated interest in technology (e.g., programming, building apps, hardware, or similar hands-on experience). Benefits - Remote First Culture. - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off. - Self-Care Days. - National Holidays* - 2 Founder Days + Juneteenth Observed. - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform). - Parental Leave* - Retirement Plan with match/contribution*

Provide exceptional customer service by answering incoming calls, resolving billing inquiries, and troubleshooting products. Enhance customer experience through effective communication and identify issues for appropriate department transfers.

• Analyze shipping documents (invoices, packing lists, master/house air waybills) and request corrections when needed. • Critical Analysis: Analysis of commercial proposal vs. customer needs; Check information regarding restrictions on accepting products for transport; • Align expectations internally and with customers. • Exchange instructions with World Courier offices to process shipments in compliance with customs regulations. • Guide importers/exporters on shipping documentation, delivery/pick-up schedules, and customs requirements. • Verify routes, carriers, temperature, and deadlines; schedule collection/delivery with importers/exporters. • Keep World Courier offices, clients, and stakeholders updated on the import/export process. • Create and monitor import/export orders and reports in the World Courier system. • Maintain communication with clients, importers, and exporters via email and phone. • Ensure compliance with World Courier procedures, work instructions, and processes. • Coordinate with drivers, airport staff, and offices to replenish ice packs and maintain cold chain integrity. • Instruct operations teams on routing, packaging, labeling, documentation, handling, and temperature control requirements. • Notify importers, brokers, airlines, and airport authorities of arrivals; confirm temperature-controlled storage and update systems. • Monitor clearance status, arrange recovery of empty boxes/temperature monitors, and analyze monitor deviations with investigations as required. • Identify and escalate shipment risks (especially temperature-related) and propose preventive solutions. • Support leadership by reporting shipment issues, delays, client feedback, and process improvement opportunities. • Participate in critical shipment handling (e.g., billing, cell and gene therapies), team/client meetings, new-hire training, and junior colleague mentoring. • Profitability Analysis of the shipments. Provide Corrective Actions & Preventive Actions (CAPA).